Top 22 Senior shift leader Jobs in Embry Hills, Ga

Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Senior Shift Leader
Pizza Hut —Lilburn, GA
- $12 - $15 an hour
- Mid-level
- Health insurance
- 401(k)
Quick Apply

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Sr. Service Desk Shift Lead
DMI —Atlanta, GA
Conduct training sessions to develop team members’ technical skills and customer service capabilities. Bachelor of Science in Information Technology or other…
$141,614 a year
Senior Shift Leader
Pizza Hut —Lilburn, GA
The Senior Shift Leader training program will develop your management skills and offer future career success. We have Same Day Pay, healthcare benefits, company…
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Lead Care Manager
Sunrise Senior Living —Dublin, OH
What You’ll Do: • Lead shift assignments, manage attendance, and coordinate coverage • Provide hands-on ADL support when needed • Coach caregivers on quality,…
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Sr. Service Desk Shift Lead

DMI -
Atlanta, GA

Apply Now

Job Details

Full-time
$141,614 a year

Benefits

Disability insurance
Health insurance
Tuition reimbursement
401(k) matching
Opportunities for advancement
Referral program
Pet insurance

Qualifications

Bachelor's degree

Full Job Description

About DMI:

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efﬁcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity:

DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us.

Duties and Responsibilities:

Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests.
Lead and mentor a team of service desk technicians, providing guidance and support to enhance performance.
Monitor service levels and ensure adherence to established SLAs and KPIs.
Act as the primary escalation point for complex technical issues and critical incidents.
Coordinate shift schedules, workload distribution, and coverage to maintain 24/7 operational support.
Implement and enforce service desk policies, procedures, and best practices.
Collaborate with IT leadership to identify process improvements and enhance service efficiency.
Conduct training sessions to develop team members’ technical skills and customer service capabilities.
Generate reports and analyze service desk performance metrics to drive continuous improvement.
Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.
Facilitate effective communication between the service desk, end users, and other IT teams.
Support onboarding of new employees by providing training on IT systems and support processes.

Qualifications:

Education and Years of Experience:

Bachelor of Science in Information Technology or other related field
2-4 Years of Experience working as a Service Desk Shift Lead

Required and Desired Skills/Certifications:

ITIL Preferred

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

#LI-JL1

Minimum Salary Rate: $141,614.00 Median Salary Rate: $141,614.00 Working at DMI:

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

Do What’s Right – We lead with honesty and integrity.
Own the Outcome – We take responsibility and deliver.
Deliver for Our Customers – We are relentless about delivering value.
Think Bold, Act Smart – We innovate with purpose.
Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Apply Now

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