Top 9 Remote technical support Jobs in Emmaus, Pa

Technical Support Agent, L1
SIR solutions —Allentown, PA
- $20 - $22 an hour
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Customer Service Representative
Follett LLC —Easton, PA
- Remote
- Math
- Organizational skills
- Business
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Dispatcher and Customer Service Representative
Kulp Car Rental —Allentown, PA
Applicant must posses a valid driver’s license and ability to pass a background check. Additional daily responsibilities will include, but are not limited to;…
$25 an hour
Quick Apply
Customer Support Agent
Goodbay Technologies —Bethlehem, PA
You will assist our customers by answering product, service, or billing-related inquiries, troubleshooting issues, and resolving complaints with a positive and…
$16 - $18 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

End User Support Specialist
FST Logistics, Inc. —Dublin, OH
Associate’s degree in technical or other related field preferred or 5 years of practical experience in such a field. RF Scan Gun maintenance/support a plus!
Product & Agricultural Technical Support Specialists
Ingersoll Rand —Columbus, OH
Valid USA driver’s license. Handle incoming tech support calls via Zendesk software and emails. Our innovative products excel in complex, harsh environments,…
$40,000 - $60,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for remote technical support in emmaus, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote technical support jobs near emmaus, pa

Technical Specialist jobs in Evendale, OH

Technical Specialist jobs in Alexandria, VA

Qualified Behavioral Health Specialist jobs in Ohio

It Specialist jobs in Chicago, IL

Technical Specialist jobs in Plano, TX

Technical Specialist jobs in Remote

Clinical Specialist jobs in Austin, TX

Technical Support Agent jobs in Atlanta, GA

Travel Agent jobs in Ohio

Northcentral Technical College jobs in Wausau, WI

Technical Support Agent jobs in Salem, OR

Technical Support Agent, L1

SIR solutions -
Allentown, PA

Quick Apply

Job Details

Full-time
$20 - $22 an hour
6 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Word embeddings
High school diploma or GED
Technical Proficiency

Full Job Description

Position Overview

The Technical Support Agent, L1 serves as the first point of contact for customers, providing prompt and effective solutions to technical issues. Specializing in POS systems, this role is responsible for troubleshooting problems, offering guidance, and escalating complex cases when necessary. Ensuring customer satisfaction through exceptional service, technical expertise, and strong problem-solving skills is a key aspect of this position.

Responsibilities

Technical Support & Ticket Management

Efficiently manage and prioritize incoming support tickets.
Troubleshoot and resolve technical issues related to company products and services.
Provide accurate and timely responses to customer inquiries.
Escalate complex issues to the appropriate internal teams when necessary.
Deliver immediate assistance for emergency situations.

Customer Support & Relationship Management

Handle inbound customer calls and provide clear, concise explanations of technical concepts.
Foster strong customer relationships through effective communication and problem-solving.
Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions.
Follow up to ensure all customer issues are fully resolved and satisfaction is achieved.

Knowledge Management & Continuous Learning

Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions.
Stay informed about product updates, features, and best practices.
Participate in regular training sessions to maintain expertise in company products and services.
Accurately document issues and resolutions using Salesforce or other CRM tools.

Requirements

Education & Experience

Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required.
Previous experience in a technical support or call center environment preferred.
Familiarity with support ticketing systems such as Salesforce is a plus.
Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).

Competencies & Skills

Strong technical aptitude and troubleshooting abilities.
Excellent communication skills, with the ability to remain patient and calm under pressure.
Ability to work both independently and collaboratively within a team environment.
Strong attention to detail and time management skills.
Proficiency in English (written and spoken) required; French and/or Spanish preferred.

Work Environment

Ability to work remotely with a reliable internet connection and a dedicated workspace.

Quick Apply

Refine Your Search

remote technical support jobs in emmaus, pa

Technical Support Agent, L1

Customer Service Representative

Construction Technical Specialist - Autodesk FORMA ( ACC )

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for remote technical support in emmaus, pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected