Top 6 Helpdesk technician Jobs in Endicott, Ny

Help Desk Technician
PYRAMID Business Systems, Inc. —Endicott, NY
- From $21 an hour
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- 401(k)
Quick Apply
7d
Information Technology Support/HelpDesk
Forward Business Solutions —Binghamton, NY
- $17.50 - $18.50 a year
- Temporary
- Background check
- Computer literacy
- Windows
- 401(k)
Quick Apply
Support Technician
DICK'S Sporting Goods —Conklin, NY
- $35,400 - $53,300 a year
- Full-time
- Background check
- Mid-level
- Associate's degree
7d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Binghamton, NY
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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8d
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Broome-Tioga BOCES —Binghamton, NY
*Special Requirement: Depending on the job location and/or department, possession of a valid driver’s license to operate a motor vehicle in the State of New…
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Help Desk Technician

PYRAMID Business Systems, Inc.
Endicott, NY

Quick Apply

Job Details

Full-time
From $21 an hour
7 days ago

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Desktop computer repair
Customer communication
Email customer support
iOS support
Laptop (troubleshooting support)
iOS
In-person customer service
Public Cloud
Windows
Printer (troubleshooting support)
Network infrastructure
High school diploma or GED
Firewall configuration
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
Malware removal support
Desktop applications
Server virtualization
Data backup
IP networking
Document viewing software
Network routing
Windows Server administration
Technical support via email
Desktop administration
Antivirus software
Adobe Acrobat
Peripheral hardware support

Full Job Description

PYRAMID Business Systems, a locally owned and fully insured IT consulting, support, and security firm located in Binghamton, NY, with a history spanning 35 years, is currently seeking a help desk technician. The ideal candidate will possess a network competency and hold industry-recognized certifications. PYRAMID offers a competitive salary and benefits package, commensurate with experience and certifications.

Job Summary:

Technical position providing support to PYRAMID business systems clients. The position is responsible for problem tracking, recording, resolution, and escalation of all IT supported products and services.

Job Responsibilities

Provide 1st level contact and problem resolution for all customers related to hardware, software and applications
Actively monitor all IT services and address and/or escalate issues
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
Assist in the creation and maintenance of Standard Operating Procedures for all repeatable scheduled tasks
Review and update Help Desk documentation as assigned
Review and recommend modifications to procedures with management
Provide accurate and timely logging of problems and resolution for problems in the Service Order management system(s)
Escalate problems as appropriate following established policies and/or procedures
Act as a liaison between customers and network engineering staff to ensure accurate problem interpretation. Maintain communication with customers during the problem resolution process
Maintain in-depth knowledge of Help Desk supported products and services
Work with management to identify available Help Desk training that will enhance and improve support delivered to customers
Successful completion of training and certification requirements assigned by management.
Additional duties as assigned

Requirements:

Experience:

3+ years of experience in end user support/help desk environment
Outstanding communication skills and the ability to provide IT services by telephone, email, face to face or virtually
Desired industry certifications include any combination of - CompTIA A+, CompTIA Network+, Microsoft Technology Associate (MTA) IT Infrastructure, Microsoft Office Specialist (MOS), Microsoft Certified Solutions Associate (MCSA), ITIL Foundation
Advanced support/troubleshooting knowledge of the following:
Microsoft Windows, ChromeOS, and iOS Operating Systems
Internet browsers including but not limited to IE, Chrome, and Firefox
Productivity software such as Microsoft Office and Adobe Acrobat
Virus and system health monitoring and remediation
Data backup solutions and services
Desktop and laptop computer hardware and peripherals
Printer support
Basic to intermediate support/troubleshooting knowledge of the following:
TCP/IP networks
DNS
DHCP
Firewall concepts and configuration
Switching concepts and configuration
Routing concepts and configuration
Microsoft Server 2016 and newer
Virtualization technologies (VMWare, Hyper-V)
Cloud service concepts (Microsoft 365 / Azure)

Qualifications:

Prior experience in service desk or technical support roles is required
High level of diplomacy and strong interpersonal skills
Customer service-oriented mindset
Exceptional troubleshooting skills

Education and Experience:

High school diploma or equivalent; Bachelor’s degree; or a combination of education and experience that provides the knowledge, skills, and abilities perform required duties effectively
Experience in help desk support
IT-related certifications are an advantage

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

401(k)
Health insurance
Paid time off

Ability to Commute:

Endicott, NY 13760 (Required)

Ability to Relocate:

Endicott, NY 13760: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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