Job Title: Solutions Technician
Location: Enfield, CT
Who We Are
At Code Blue, we’re a value-driven technology integration and managed services provider that partners with some of the world’s most recognized retail brands, including being a proud, recommended IT vendor for Planet Fitness.
What sets us apart isn’t just our technical expertise; it’s our people-first approach to delivering complex technology solutions that provide measurable business value. Our core values - Integrity, Service, Transparency, and Accountability - guide every interaction we have, with clients, vendors, and each other.
We believe in doing things the right way, not the easy way and we build lasting relationships rooted in honesty and mutual respect.
About the Role
Are you looking for a role where your contributions matter and your voice is heard? At Code Blue, we’re building a collaborative, growth-oriented team—and we’re currently looking for a Solutions Technician to join us onsite in Enfield, CT.
In this role, you’ll work with a supportive team to provide remote troubleshooting and technical support to our clients. You’ll get hands-on experience with a wide range of equipment including PCs, peripherals, cameras, NVR/DVR systems, TVs, network connections, amplifiers, and other low-voltage devices.
We’re looking for someone who is naturally curious, thrives in a team environment, and enjoys solving problems that make a real difference for our clients. If you value communication, continuous learning, and a strong sense of ownership, we’d love to hear from you.
Your Day-to-Day Responsibilities:
- Provide remote support for client systems and devices
- Troubleshoot and configure a variety of equipment including PCs, networked devices, AV systems, and more
- Collaborate with team members to resolve complex technical issues
- Communicate clearly with both clients and colleagues, offering timely updates on open issues
- Proactively seek out solutions using internal resources and self-guided research
What We’re Looking For:
- 1+ year of customer service experience (essential)
- 2+ years of help desk or technical support (preferred)
- Experience with Windows OS, Microsoft Office Suite, and troubleshooting user environments
- Familiarity with IP and analog camera systems, AV systems, TVs, and basic networking is a plus
- A strong desire to learn and grow in a fast-paced environment
- Excellent communication skills and a collaborative mindset
Work Schedule:
- Monday to Friday
- Occasional on-call, overtime, and weekend availability
Why Join Code Blue?
- Supportive team environment where mentorship and collaboration are encouraged
- Opportunities to grow your skills and take on new challenges
- A company culture that values honesty, inclusion, and accountability
- Benefits include:
o Paid time off
o Health and dental insurance
o A workplace that celebrates diverse perspectives and contributions
How to Apply:
Interested? We’d love to connect.
Send your resume (in English) along with a short note about your experience, particularly if you’ve worked with support tools like Zendesk to [email protected].
We encourage applicants of all backgrounds and identities to apply.
Code Blue is committed to fostering an inclusive, respectful, and empowering workplace for all
Pay: $20.00 - $25.00 per hour
Work Location: In person
