Top 364 Intake manager Jobs in Englewood, Co

Manager, Customer Support
Mesa Laboratories Inc. —Lakewood, CO
- $101,500 - $127,000 a year
- Hybrid work
- Bachelor's degree
- Criminal background check
- Senior level
- Health savings account
- AD&D insurance
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10d
Physical Therapist
Optimal Home Care Inc —Lakewood, CO
- Physical & Rehabilitation Medicine
- HIPAA
- Mid-level
- Mileage reimbursement
- Paid time off
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11d
Manager of Employment Services
Work Options for Women —Denver, CO
- From $65,000 a year
- Online Application
- Classroom
- Spanish
- Mid-level
- Disability insurance
- Health insurance
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14d
Licensed Massage Therapist - Sign on Bonus $2500
Massage Envy - New Owner —Arvada, CO
- $43 - $65 an hour
- Part-time
- Background check
- Clinic
- In-person
- Paid training
- Continuing education credits
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Certified Medical Assistant/Medical Administrative Assistant
GameDay Men's Health Cherry Creek —Denver, CO
- $20 - $27 an hour
- Part-time
- Mid-level
- Administrative experience
- Clinic
- Free parking
- Paid training
Quick Apply
Human Resources Generalist
Windigo Logistics —Denver, CO
- $55,000 - $60,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
1d
Outpatient Restoration Educator and Case Manager
Mile High Behavioral Healthcare —Denver, CO
- $62,000 - $75,000 a year
- Full-time
- Bilingual
- Mid-level
- Outpatient experience
- 403(b) matching
- Mileage reimbursement
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Non-Sterile Compounding Pharmacy Technician
Coast to Coast Compounding —Golden, CO
- $19 - $26 an hour
- Full-time
- Ability to walk for extended periods
- HIPAA
- High school diploma or GED
- Store discount
- Paid training
Quick Apply
1d
Behavioral Health Intake and Assessment Specialist
Mile High Behavioral Healthcare —Denver, CO
- $62,000 - $75,000 a year
- Full-time
- Background check
- Current TB test
- Addiction Medicine
- 403(b) matching
- Mileage reimbursement
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Veterinary Technician
The Mobile Pawlyclinic —Denver, CO
- $24 - $29 an hour
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
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Title Processor — Level II–III
Automotive Titling Corporation —Centennial, CO
- $22 - $23 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Nurse Manager - Substance Abuse
Red Rock Recovery Center —Morrison, CO
- $87,000 - $114,000 a year
- Weekends as needed
- Nursing
- Vital signs
- Addiction Medicine
- Health insurance
- Dental insurance
Quick Apply
10d
Clinical Liaison
Adaptive Home Health —Denver, CO
- $65,000 - $80,000 a year
- Weekends as needed
- Spanish
- LVN
- English
- Health insurance
- Dental insurance
Quick Apply
14d
Authorization Specialist
Team Select Home Care —Aurora, CO
- $18 - $21 an hour
- Full-time
- Background check
- Writing skills
- Office
- Health savings account
- Disability insurance
Quick Apply
1d
Case Manager II
ROCKY MOUNTAIN HUMAN SERVICES —Denver, CO
- $22.07 - $25.31 an hour
- Full-time
- Spanish
- 5 years
- Writing skills
- 403(b) matching
- Mileage reimbursement
Quick Apply
Sales and Client Engagement Specialist
Volpe Law —Parker, CO
- $56,496 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
Catering Sales Executive
Thrive Restaurant Group —Denver, CO
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Driver's License
- Profit sharing
- Health savings account
Quick Apply
1d
Patient Care Coordinator
Facial Aesthetics —Golden, CO
- From $22 an hour
- Weekends as needed
- HIPAA
- Clinic experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Hospice Admissions Nurse
Eventide Hospice —Englewood, CO
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- HIPAA
- Inpatient
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Engineering Manager
Elwood Professional —Arvada, CO
- $140,000 a year
- Online Application
- 5 years
- Manufacturing
- Senior level
- Health insurance
- Dental insurance
Quick Apply
3h

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intake manager jobs near englewood, co

Manager, Customer Support

Mesa Laboratories Inc. -
Lakewood, CO

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Job Details

$101,500 - $127,000 a year
10 days ago

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
Benefits from day one
Life insurance
Paid sick time

Qualifications

Customer communication
Defect resolution root cause analysis
Managing teams in a customer support role
Team leadership
Incident Escalation
Frontline customer support management
Bachelor's degree
Consumer dispute resolution
Leading team collaboration initiatives
Root cause analysis
Cross-functional communication
Senior leadership
Analytics

Full Job Description

Are you looking for an opportunity to make a difference? At Mesa Labs we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

At Mesa Labs we offer competitive wages, including potential bonus opportunities, equity awards, commission, and a comprehensive benefits package based on the position.

Base Compensation Range: $101,500 - $127,000

In addition, you qualify for:

Annual bonus opportunity of 15% based on company performance
Annual equity award of $14,000

Outstanding Benefits and Perks
We are proud to offer a variety of benefits that meet the diverse needs of our employees:

Eligible for benefits the first day of the month after you start
Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts
Company paid short term and long-term disability (unless covered by a state disability plan)
Company paid life insurance and AD&D
Flexible Time Off Policy
Paid sick leave of 48 hours per calendar year
Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws
401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1
Employee Wellness and Financial Assistance Resources through Cigna and NY Life
Nine (9) paid company holidays per year

Our Calibration Solutions portfolio uses the principles of advanced metrology to enable customers to measure and calibrate critical parameters in applications such as Environmental and Process Monitoring, Dialysis, Gas Flow, Air Quality, and Torque Testing.

Job Summary

The Manager, Customer Support is responsible for managing the end-to-end response system for customer complaints and escalated inquiries. This role ensures customer issues are routed, handled, and resolved at the appropriate organizational level and within established timelines.

As the senior owner of the complaint and escalation process, this position provides leadership, governance, and oversight to ensure consistent, timely, and professional resolution of customer concerns. The role partners closely with Sales, Quality, Operations, and Product teams to drive issue resolution, reduce recurrence, and continuously improve the customer experience.

Duties/Responsibilities

Complaint & Escalation Management

Own and manage the customer complaint and escalation response system, ensuring all issues are logged, tracked, escalated, and resolved according to defined procedures.
Ensure complaints and escalated inquiries are handled at the appropriate level of authority, with timely handoffs and clear accountability throughout the resolution process.
Serve as the senior escalation point for complex or high-impact customer issues requiring cross-functional coordination.
Establish and enforce service-level expectations (SLAs) for response times, resolution timelines, and communication standards.

Process Oversight & Governance

Define, implement, and continuously improve standardized processes for complaint intake, escalation, investigation, resolution, and closure.
Monitor adherence to complaint-handling procedures and ensure consistency across teams and regions.
Ensure proper documentation, communication, and closure of all complaints and escalations.
Partner with Quality and Compliance teams to ensure complaint handling meets internal policies and applicable regulatory requirements, where relevant.

Team Leadership & Development

Lead, coach, and develop a team responsible for managing customer complaints and escalated inquiries.
Set clear performance expectations related to responsiveness, resolution quality, and customer communication.
Conduct regular performance reviews, provide coaching, and support professional development of team members.
Foster a culture of accountability, professionalism, and customer advocacy within the support organization.

Customer Experience & Continuous Improvement

Analyze complaint and escalation data to identify trends, root causes, and opportunities for systemic improvement.
Drive corrective and preventive actions in partnership with Sales, Product, Operations, and Quality teams.
Provide feedback and insights to leadership to support improvements in products, services, and customer-facing processes.
Promote a proactive, customer-focused approach to issue prevention and resolution.

Reporting & Metrics

Develop and monitor key performance indicators (KPIs) related to complaint volume, escalation rates, response times, resolution effectiveness, and customer satisfaction.
Prepare and present regular reports to senior leadership on complaint trends, risks, and improvement initiatives.
Use data-driven insights to optimize the escalation framework and improve overall customer support effectiveness.

Cross-Functional Collaboration

Partner closely with Sales leadership to ensure customer issues are addressed in a way that preserves trust and long-term relationships.
Collaborate with Operations, Product, Quality, and Engineering teams to resolve complex issues and prevent recurrence.
Act as a customer advocate within the organization, ensuring customer concerns are appropriately prioritized and addressed.

Experience/Education

Bachelor’s degree in Business, Communications, or a related field required.
Minimum 5–8 years of experience in customer support, customer service, complaint management, or a related customer-facing function.
2–3 years of experience in a management or senior leadership role, overseeing escalation or response processes.

Knowledge and Skillsets Required

Strong leadership and people-management skills with the ability to guide teams through complex, high-impact customer issues.
Demonstrated expertise in complaint management, escalation frameworks, and service-level governance.
Excellent communication and conflict-resolution skills, including experience handling sensitive or escalated customer situations.
Analytical mindset with the ability to interpret trends, identify root causes, and drive continuous improvement.
Ability to collaborate cross-functionally and influence outcomes without direct authority.
Customer-centric approach with a strong focus on accountability, responsiveness, and resolution quality.

Mesa Labs is an Equal Employment Opportunity Employer.

Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law. Please note that Mesa Labs conducts criminal background checks upon offer acceptance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

intake manager jobs in englewood, co

Manager, Customer Support

Physical Therapist

Manager of Employment Services

Licensed Massage Therapist - Sign on Bonus $2500

Certified Medical Assistant/Medical Administrative Assistant

Human Resources Generalist

Outpatient Restoration Educator and Case Manager

Non-Sterile Compounding Pharmacy Technician

Behavioral Health Intake and Assessment Specialist

Veterinary Technician

Title Processor — Level II–III

Nurse Manager - Substance Abuse

Clinical Liaison

Authorization Specialist

Case Manager II

Sales and Client Engagement Specialist

Catering Sales Executive

Patient Care Coordinator

Hospice Admissions Nurse

Engineering Manager

I want to receive the latest job alert for intake manager in englewood, co

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