Top 262 Customer service representative Jobs in Enoree, Sc

Customer Experience Representative I (CXR I)
Spartanburg Water & Sewer —Spartanburg, SC
- $18.45 - $21.45 an hour
- Full-time
- Computer skills
- Entry level
Quick Apply
1d
Walk-in Interviews Daily 9am-4pm - Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Woodruff, SC
- Part-time
- In person
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Experience Coordinator
ServiceMaster Restore E11550 - Haven Restoration Group —Spartanburg, SC
- $18 - $22 an hour
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Customer Service Gate Agent (Part-Time)
Piedmont Airlines, Inc. —Greer, SC
- $15.25 an hour
- Part-time
- 18 years or older
- Experience working with individuals with disabilities
- Customer service
- Paid training
- Paid holidays
Quick Apply
3d
Customer Service Representative
MARTIN INCORPORATED —Duncan, SC
- $24 - $25 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
4d
Parkside Pediatrics - Live Answer Representative
Tribe513 —Greer, SC
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
Customer Service Gate Agent (Full-Time)
Piedmont Airlines, Inc. —Greer, SC
- $15.25 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Customer service
- Paid training
- Paid holidays
Quick Apply
3d
Customer Care Specialist I
Tech-24 A Commercial Food Service Repair Company Inc —Greenville, SC
- $19 - $25 an hour
- Weekends as needed
- Mentoring
- Typing
- Communication skills
Quick Apply
Customer Support Specialist I
First Bank —Greenville, SC
- Full-time
- Word processing
- Computer literacy
- High school diploma or GED
Customer Service Representative - Greenville - Spartanburg Airport - Part Time
Enterprise Mobility —Greer, SC
- $18.20 an hour
- Part-time
- 18 years or older
- Administrative experience
- High school diploma or GED
- Paid time off
- On-the-job training
5d
Corporate Escalation Specialist I
Spectrum —Simpsonville, SC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Opportunities for advancement
3d
Customer Support Representative
Dodge Industrial, Inc. —Simpsonville, SC
- 8 hour shift
- Office
- High school diploma or GED
- Bachelor's degree
Customer Service Representative (Temp.)
Sage Parts —Greenville, SC
- $24 - $26 an hour
- Temporary
- Microsoft Word
- Background check
- Spanish
Quick Apply
Customer Support Agent
Circuit Board Medics —Greenville, SC
- From $20 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Woodruff, SC
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate - Caroline's Cakes
Caroline's Cakes —Spartanburg, SC
- $15 - $17 an hour
- Part-time
- Sales
- Bakery
- In-person
Quick Apply
11d
Customer Service Account Manager
KYOCERA AVX Greenville LLC —Fountain Inn, SC
- Overtime
- Inventory management
- Mid-level
- Associate's degree
Quick Apply
ROI Client Services Specialist
MRO Corporation —Greenville, SC
- $18 - $22 an hour
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Bilingual WAH - SOUTH CAROLINA ONLY - Call Center Representative
InfoCision Management Corp. —South Carolina
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Customer Service Representative
Kirby Sanitation —Duncan, SC
- $13 an hour
- Full-time
- In person
- 18 years or older
- Spanish
- Customer service
- Paid training
- Health insurance
Quick Apply

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Customer Experience Representative I (CXR I)

Spartanburg Water & Sewer -
Spartanburg, SC

Quick Apply

Job Details

Full-time
$18.45 - $21.45 an hour
1 day ago

Qualifications

KYC
Authentication
Debt collection phone call
Customer records maintenance
Managing customer accounts
Customer communication
Confidential information handling
Account maintenance
Client inquiry handling
Records storage
Filing
Client file management
Refund processing
Phone call screening
Financial issue resolution
IVR
Customer issue escalation
Computer skills
Telephone systems
Deposits
Billing issue inquiries
Handling account queries
Customer information system software
Customer identification program (CIP)
Physical document handling
Account opening
Collections account management
Entry level
Bill payment support
Customer data entry

Full Job Description

Customer Experience Representative I (CXR I)

Under regular supervision, performs customer service duties such as handling of inbound customer calls, processing applicants for new water/sewer service, and addressing customer concerns. Reports to the Customer Service Supervisor.

JOB DUTIES:

1. Utilizes contact center software to ensure prompt response to inbound customer calls and maintain ongoing coverage for varying call volume and walk-in traffic; responsible for meeting specific performance goals for quality and quantity of work, including response time to customers in queue, number of abandoned calls, and feedback from quarterly and biennial customer satisfaction surveys.

2. Handles inbound customer calls that are randomly monitored for performance and quality assurance based on soft skills such as professionalism, courtesy, active listening, tone of voice, knowledge, interpersonal skills, and problem resolution.

3. Answers and directs calls to proper personnel in an accurate and courteous manner. Communicates and interacts with various individuals and groups including customers, landlords/property managers, local government and charitable agencies, internal personnel, etc.

4. Serves as a liaison between customers and various departments including Field Services and C&D; records details of comments, inquiries, complaints, and actions taken using the business computer system.

5. Processes various customer transactions to establish service, terminate service, process utility deposits, and update account information. Determines the availability of service at specific locations using the business computer system and identifies related accounts including irrigation meters and fire protection accounts; performs on-going updates to customer account information to ensure data base is accurate and up-to-date.

6. Identifies and collects outstanding bills and bad debts submitted for collection through the Municipal Association of South Carolina (MASC) debt set-off program in compliance with established policy and procedure for handling and documenting MASC amounts.

7. Determines applicable fees required to establish service and deposit requirements based on policy and existing fee schedules; processes refunds on customer deposits and investigates returned water/sewer bills to make corrections and resend to customer.

8. Verifies the identity of applicants establishing new service and customers requesting information on existing accounts in compliance with the organization’s Red Flags Identity Theft Prevention program; utilizes the Online Utility Exchange Service to verify accuracy of customer information and follows specific procedures for handling and storing physical documents and electronic files that contain sensitive customer information.

9. Utilizes a variety of forms and records such as rate schedules, service order reports, rental agreements, identity verification forms, Online Utility Exchange reports and other documentation necessary to verify identity or confirm accuracy of service address and customer account information; adheres to organization’s policies and procedures for privacy and confidentiality of customer account information.

10. Educates and offers customers available services, provides information about payment/billing options and assisting customers with enrollment for electronic bank draft, online payment system, paperless billing, electronic reminders, and use of the automated account information system (IVR).

11. Codes all inbound customer calls based on subject matter, inquiry, complaint, or connection to an internal system event or problem; records, documents, and informs Supervisor/Management regarding trends in internal and external customer calls to help facilitate early detection of system or quality issues and prompt response by appropriate Field Services group.

12. Receives various inquiries relative to current and past due balances, seasonal averaging, billing dates, water/sewer cut-offs, payment extensions/holds, and payment agreements.

13. Receives and handles customer inquiries and complaints related to elevated bills; generates service orders to check meter readings and schedules inspections to check for leaks and repairs. Accurately calculates adjustments and refunds based on revised bill calculations by use of applicable rate structure and reference to applicable adjustment policy.

14. Resolves customer requests, inquiries, and comp

Quick Apply

Refine Your Search

customer service representative jobs in enoree, sc

Customer Experience Representative I (CXR I)

Walk-in Interviews Daily 9am-4pm - Customer Service Associate

Customer Experience Coordinator

Customer Service Gate Agent (Part-Time)

Customer Service Representative

Parkside Pediatrics - Live Answer Representative

Customer Service Gate Agent (Full-Time)

Customer Care Specialist I

Customer Support Specialist I

Customer Service Representative - Greenville - Spartanburg Airport - Part Time

Corporate Escalation Specialist I

Customer Support Representative

Customer Service Representative (Temp.)

Customer Support Agent

Customer Service Associate I

Customer Service Associate - Caroline's Cakes

Customer Service Account Manager

ROI Client Services Specialist

Bilingual WAH - SOUTH CAROLINA ONLY - Call Center Representative

Customer Service Representative

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