Top 29 Assistant customer solutions center manager Jobs in Ephrata, Pa

Assistant Customer Solutions Center Manager
Ephrata National Bank —Ephrata, PA
- $54,167 - $78,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Wellness program
- Paid jury duty
Charge Nurse - Intensive Care Unit - Night
Wellspan Health —Ephrata, PA
- Full-time
- Nursing
- Patient monitoring
- RN License
- Paid parental leave
- Health insurance
Assistant Nurse Manager - Medical Unit - Evening/Night
Wellspan Health —Ephrata, PA
- Full-time
- Acute care
- Nursing
- RN License
- Health savings account
- Disability insurance
Nursing Assistant and Unit Secretary - Progressive Care Unit - Evening/Night
Wellspan Health —Ephrata, PA
- Full-time
- Acute care
- BLS Certification
- Windows
- Paid parental leave
- Health insurance
Nursing Assistant and Unit Secretary - Progressive Care Unit -Evening/Night
Wellspan Health —Ephrata, PA
- Part-time
- Acute care
- BLS Certification
- Windows
- Paid parental leave
- Health insurance
Assistant Nurse Manager - Maternity LDRP
Wellspan Health —Lebanon, PA
- Full-time
- Acute care
- Nursing
- RN License
- Paid parental leave
- Health insurance
Acima Assistant Store Manager - Bilingual Preferred
Acima —Lancaster, PA
- $14.45 - $16.49 an hour
- Weekends as needed
- Bilingual
- 18 years or older
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Assistant Store Manager
Ross Stores —Reading, PA
- Weekends as needed
- Merchandising
- Sanitation
- English
Warehouse Recruiting Assistant (Staffing)
Penske Truck Leasing and Logistics —Reading, PA
- Monday to Friday
- Microsoft Word
- Background check
- Spanish
JD Store Management - Park City Center - Lancaster, PA
Finish Line —Lancaster, PA
- Weekends as needed
- 18 years or older
- Merchandising
- English
- Health insurance
- Employee discount
Full-Time Teller I
Belco Community Credit Union —Lancaster, PA
- $15.45 - $19.31 an hour
- Full-time
- Office
- High school diploma or GED
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
10h
Patient Care Aide
Surgical Institute of Reading (11922) —Wyomissing, PA
- Full-time
- Vital signs
- Surgery
- OSHA
- Health savings account
- AD&D insurance
Nursing Assistant - Emergency Department - Day/Night
Wellspan Health —Lebanon, PA
- Full-time
- Acute care
- CPR Certification
- High school diploma or GED
- Health savings account
- Disability insurance
Nursing Assistant - Emergency Department - Evening/Night
Wellspan Health —Ephrata, PA
- Part-time
- Acute care
- BLS Certification
- High school diploma or GED
- Paid parental leave
- Health insurance
3d
Assistant Store Manager - Store 251
Monro Auto Service and Tire Centers —Lancaster, PA
- $16 - $20 an hour
- Weekends as needed
- ASE Certification
- Merchandising
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Nursing Assistant and Unit Secretary - Intensive Care Unit - Evening/Night
Wellspan Health —Lebanon, PA
- Part-time
- BLS Certification
- Windows
- High school diploma or GED
- Paid parental leave
- Health insurance
9d
Registered Nurse - Emergency Department
Wellspan Health —Lebanon, PA
- Part-time
- Acute care
- Nursing
- RN License
Outbound Operations Manager, Supply Chain
Genuine Parts Company —Manheim, PA
- Overtime
- Ability to walk for extended periods
- ERP systems
- Mid-level
Quick Apply
Inbound Operations Manager, Supply Chain
Genuine Parts Company —Manheim, PA
- Overtime
- Ability to walk for extended periods
- ERP systems
- Mid-level
Quick Apply
Fire Sprinkler Fitter Foreman (TRAVELING)
North American Fire Protection —United States
- $30 - $40 an hour
- Overtime
- Background check
- Mechanic experience
- Construction site
- Profit sharing
- Paid training
Quick Apply

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assistant customer solutions center manager jobs near ephrata, pa

Assistant Customer Solutions Center Manager

Ephrata National Bank -
Ephrata, PA

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Job Details

Full-time
$54,167 - $78,000 a year

Benefits

Wellness program
Paid jury duty
Health savings account
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Prescription drug insurance

Qualifications

MLO License
Opening bank accounts
Staff supervision
High school diploma or GED

Full Job Description

Summary:

The Assistant Customer Solutions Center Manager (ACSCM) plays a pivotal role in ensuring the operational excellence of the virtual branch that is structured within a contact center environment. This includes maintaining rigorous security procedures, upholding strict audit controls, and ensuring compliance with regulatory guidelines. They oversee and optimize the sales, service, and operational facets of the virtual branch, ensuring a seamless and efficient customer experience. Building a high-performing team is a key aspect of this role, achieved through effective onboarding, coaching and development of branch team members. The ACSCM leads through influence and collaborates closely with various teams within the organization. Their proactive engagement with clients not only drives revenue but also cultivates loyalty and strengthen client relationships.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Collaborate, coach, and manage customer solutions center team to execute an aligned sales and customer experience strategy.
Perform and manage all aspects of the Consumer Lending and Account Opening functions.
Responsible for pipeline management and business results through formalized management routines and consistently inspects, supports, and coaches the branded sales process to proactively achieve sales target.
Promote team atmosphere to ensure high quality levels of sales production and customer service.
Demonstrate good judgement and decision making to serve the customer and protect the bank from loss.
Identify and coach opportunities and make referrals to other areas within the Bank (e.g. Cash Management, Commercial Lending, Residential Lending, Wealth Solutions, etc.).
Develop community relationships through social and/or bank sponsored activities.
Accountable for oversight of virtual branch operations and audit processes to minimize risk and maintain compliance.
Leads effective problem resolution inclusive of acting as point of escalation for branch team.
Drives employee experience to include recruiting, training, coaching, and leading the performance management process.
Responsible for the continued professional development of the branch team.
Demonstrate proficiency with creating and analyzing reports.
Provide phone support when needed, act as an escalation point of contact for complex customer needs.
Complete other duties that may be assigned by management.

Required Education and Experience:

High school degree or GED required; Associates or Bachelor’s degree preferred
2-4 years of progressive retail banking experience inclusive of 1-2 years of people leadership experience
Demonstrated ability to effectively lead the employee life cycle process
NMLS registration required, or must be obtained within 6 months role acceptance
Maintain a high level of integrity
Excellent listening, verbal and written communication skills
Detail oriented, well organized and proficient in multitasking
Excellent relationship building skills
Act as a self-motivated team player
Successful completion of all required Account Opening, Consumer Lending, IRA required training and obtainment of completion certificates and any other assigned training
Must have a professional appearance and demeanor
Participate and successfully complete all additional educational classes required by job function

Competencies:

ENB Operational and Functional Competencies
ENB SET Competencies (Strategy, Execution, and Talent)

Supervisory Requirements:

This position will have supervisory responsibilities

Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may have long periods of standing.

Position Type and Expected Hours of Work:

Days and hours of work vary based on the needs of the customer solutions center. Flexibility of schedule to meet business needs is required.

Salary: $54,167 - $78,000

Pay Transparency:

Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits:

Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to eligible employees. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.

To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank

Travel:

Some travel may be required.

EEO Statement:

Ephrata National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

This job description reflects the bank’s assignment of essential functions and position responsibilities. Nothing in this job description restricts the bank’s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in adherence to the bank’s policies.

Apply Now

Refine Your Search

assistant customer solutions center manager jobs in ephrata, pa

Assistant Customer Solutions Center Manager

Charge Nurse - Intensive Care Unit - Night

Assistant Nurse Manager - Medical Unit - Evening/Night

Nursing Assistant and Unit Secretary - Progressive Care Unit - Evening/Night

Nursing Assistant and Unit Secretary - Progressive Care Unit -Evening/Night

Assistant Nurse Manager - Maternity LDRP

Acima Assistant Store Manager - Bilingual Preferred

Assistant Store Manager

Warehouse Recruiting Assistant (Staffing)

JD Store Management - Park City Center - Lancaster, PA

Full-Time Teller I

Patient Care Aide

Nursing Assistant - Emergency Department - Day/Night

Nursing Assistant - Emergency Department - Evening/Night

Assistant Store Manager - Store 251

Nursing Assistant and Unit Secretary - Intensive Care Unit - Evening/Night

Registered Nurse - Emergency Department

Outbound Operations Manager, Supply Chain

Inbound Operations Manager, Supply Chain

Fire Sprinkler Fitter Foreman (TRAVELING)

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