Top 90 Customer support representative Jobs in Ephrata Pa

Patient Service Representative I
Keystone Urology —Lancaster, PA
- Full-time
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
Quick Apply
Inside Sales/Sales Support
Robert Half —Denver, PA
- $45,000 - $55,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
6d
Customer Service Representative
New Holland Supply, LLC —New Holland, PA
- $26 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Health insurance
Quick Apply
13h
Customer Service Representative
Pye-Barker Fire & Safety, LLC —Ephrata, PA
- $20 - $24 an hour
- Full-time
- Office
- High school diploma or GED
- Conflict management
- Paid holidays
- Disability insurance
Quick Apply
6d
Emergency Department Patient Services Representative
UPMC —Lititz, PA
- $19.74 - $29.67 an hour
- Weekends as needed
- HIPAA
- High school diploma or GED
- ER
Customer Service Representative Job
Armstrong —Lancaster, PA
- $50,000 - $65,000 a year
- Full-time
- Research
- High school diploma or GED
- No travel
- Disability insurance
- Health insurance
Call Center/Customer Service Representative
One Hour Heating and Air Conditioning —Lancaster, PA
- $17 - $21 an hour
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
International Paper —Reading, PA
- $48,300 - $64,400 a year
- Full-time
- Mid-level
- High school diploma or GED
- Math
- Disability insurance
- Health insurance
12d
Client Services Representative
EVERENCE SERVICES, —Ephrata, PA
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
1d
Customer Service Representative
Apex Advertising, Inc. —Lancaster, PA
- $48,000 - $52,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service Representative (CSR) - Level 2
Cassel —Manheim, PA
- $50,000 - $60,000 a year
- Full-time
- Customer service
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
PrimeSource Building Products —New Holland, PA
- Overtime
- Office
- High school diploma or GED
- Typing
Customer Service Representative
Vertex Mechanical Inc. —Reading, PA
- $16 - $21 an hour
- Full-time
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service & Dispatch Coordinator
Service 360 Group —Reading, PA
- $22 - $27 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
Technical Service Representative
REGUPOL —Lebanon, PA
- Full-time
- Background check
- Construction site
- Mid-level
- Health savings account
- Relocation assistance
Quick Apply
Customer Service Representative
Audrey's LLC —Lebanon, PA
- From $15 an hour
- Overtime
- High school diploma or GED
- Data entry
- In-person
- Paid training
- Health insurance
Quick Apply
Donor Service Representative - Part Time
GOODWILL KEYSTONE AREA —Elizabethtown, PA
- $15.75 an hour
- Part-time
- 18 years or older
- English
- Forklift
Customer Service Representative
Crash Champions —Lancaster, PA
- $10 - $25 an hour
- Full-time
- Organizational skills
- Entry level
Quick Apply
Customer Service Representative
Team Builder Recruiting —Quarryville, PA
- $22 - $24 an hour
- Overtime
- Computer literacy
- Computer skills
- Entry level
Quick Apply
Guest Services Representative (Part Time/Days and Evenings)
Penn Medicine —Lancaster, PA
- Part-time
- Computer literacy
- High school diploma or GED
- Pre-employment physical examination
- Tuition reimbursement
Quick Apply

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Patient Service Representative I

Keystone Urology -
Lancaster, PA

Quick Apply

Job Details

Full-time

Benefits

Health savings account

Qualifications

High school diploma or GED

Full Job Description

Description:

GENERAL SUMMARY

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

KNOWLEDGE | SKILLS | ABILITIES

Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.

Requirements:

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

Some college work preferred.

EXPERIENCE REQUIREMENTS

Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.

Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%

Quick Apply

Refine Your Search

customer support representative jobs in ephrata pa

Patient Service Representative I

Inside Sales/Sales Support

Customer Service Representative

Customer Service Representative

Emergency Department Patient Services Representative

Customer Service Representative Job

Call Center/Customer Service Representative

Customer Service Representative

Client Services Representative

Customer Service Representative

Customer Service Representative (CSR) - Level 2

Customer Service Representative

Customer Service Representative

Customer Service & Dispatch Coordinator

Technical Service Representative

Customer Service Representative

Donor Service Representative - Part Time

Customer Service Representative

Customer Service Representative

Guest Services Representative (Part Time/Days and Evenings)

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