About Us
Al Terry Plumbing & Heating is a trusted provider of HVAC, plumbing, and electrical services, known for reliable work and strong customer care for 50 years.
Position Summary
We're hiring a full-time Billing & Dispatch Coordinator to manage technician scheduling, customer invoicing, and account support. This is a dual-function role, so we need someone comfortable switching between the phones and the books throughout the day.
Key Responsibilities
- Schedule and dispatch technicians based on urgency, location, and availability
- Take incoming service calls and book appointments
- Generate and process daily customer invoices
- Review work orders for accuracy before billing
- Apply payments and maintain account records
- Resolve billing/scheduling questions with customers and coordinate with service and management teams
- Assist with month-end reporting
Required Qualifications
- Minimum 2 years of experience in billing, dispatch, accounting work.
- Working proficiency in Microsoft Excel and Outlook
- Comfortable managing high call volume and multitasking under time pressure
- Strong written and verbal communication skills
Preferred
- Service Titan or similar field-service software experience
- Experience in HVAC, plumbing, electrical, or another service trade
What We Offer
- Full-time, consistent schedule
- Competitive hourly pay based on experience
- Supportive, team-oriented environment
- Room for growth
Pay: $20.00 - $25.00 per hour
Application Question(s):
- Do you have at least 2 years of experience in billing, dispatch, or administrative work?
- This role can involve handling a high volume of phone calls throughout the day. Are you comfortable with that?
- Do you have experience with ServiceTitan or similar field-service/dispatch software? (preferred, not required)
Work Location: In person
