Top 75 Customer service representative Jobs in Erie, Pa

Customer Service Representative
SRS Building Products - Erie —Erie, PA
- $20 - $25 an hour
- Background check
- Spanish
- Clean driving record
- Wellness program
- Paid parental leave
Customer Solutions Representative
Janitors Supply Co. Inc. —Erie, PA
- $18 - $20 an hour
- Full-time
- Computer literacy
- Office
- In-person
- Paid training
- Paid holidays
Quick Apply
11d
Customer Service Associate
Walgreens —Erie, PA
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
3d
Customer Service Representative
U-Haul —Erie, PA
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Enrollment Specialist I -Temporary (On-site)
UPMC —Erie, PA
- $19.47 - $30.40 an hour
- Overtime
- Office
- Microsoft Office
- In-person
2d
Customer Service Associate I
Dollar Tree —Erie, PA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
ADMAR PA LLC —Erie, PA
- $18 - $22 an hour
- Full-time
- ERP systems
- Mid-level
- Office
Quick Apply
Customer Service Representative
Sealing Devices Inc. —Erie, PA
- Oracle
- Marketing
- Mid-level
Quick Apply
Client Service Representative
HUB International —Erie, PA
- $23.00 - $24.04 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
11d
Customer Service Representative - State Farm Agent Team Member
Tony Demichele - State Farm Agent —Erie, PA
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Client Service Representative at Erie Animal Hospital
Erie Animal Hospital —Erie, PA
- $14.00 - $15.50 an hour
- Part-time
- OSHA
- Word processing
- High school diploma or GED
- Employee assistance program
- Flexible schedule
Customer Service Associate I
Family Dollar —Erie, PA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Relations Specialist
Spectrum Control, Inc. —Fairview, PA
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid time off
- Benefits from day one
Quick Apply
Care Experience Manager
Aveanna Healthcare —Erie, PA
- $45,000 - $50,000 a year
- Full-time
- Sales
- Mid-level
- Bachelor's degree
- Opportunities for advancement
Quick Apply
3d
Customer Account Specialist
Truck-Lite —Erie, PA
- Word processing
- Mid-level
- High school diploma or GED
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Erie, PA
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Service Representative - Erie, Pa
BLACKBURN'S PHYSICIANS PHARMACY —Erie, PA
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
Quick Apply
Customer Service Associate
Big Lots —Erie, PA
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Customer Care Representative I
Marquette Savings Bank —Erie, PA
- Full-time
- Computer literacy
- Basic math
- Office
Quick Apply
Customer Service Rep
Domino's Pizza - 4852 —Erie, PA
- Full-time
- Writing skills
- Quick service & fast food restaurant
- 16+ years old
Quick Apply

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Customer Service Representative

SRS Building Products - Erie -
Erie, PA

Apply Now

Job Details

$20 - $25 an hour

Benefits

Wellness program
Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Retail sales transactions
Customer relationship building
Phone communication
Identifying new business opportunities
Customer order taking
ERP systems
Accurate transaction records management
High school diploma or GED
Managing clients in a customer support role
Driver's License
B2B business model
Increasing sales revenue
Sales management systems proficiency
B2B
Customer support
CRM system proficiency
Office phone management
Customer data entry

Full Job Description

Position Purpose:

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.

Key Responsibilities:

Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
Provides product information, resolves issues efficiently, and maintains accurate customer records.
Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Direct Manager Direct Reports:

The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teams—sales, drivers, and warehouse—to deliver excellent customer service, supporting business growth and operational efficiency.

Travel Requirements:

This role has no travel requirements.

Physical Requirements:

This is primarily a sedentary role involving extended periods of sitting or standing, with routine computer and phone use. Occasional movement around the office is required to assist walk-in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards to support all employees.

Working Conditions:

This on-site role is based in a fast-paced office setting, involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication, quick problem-solving, and the ability to thrive in a dynamic, deadline-driven environment.

Minimum Qualifications:

Proven customer service and phone handling experience with active listening skills.
Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
Strong interpersonal skills with a team-oriented, safety-conscious mindset.
Demonstrated ability to support sales and identify new opportunities.
Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
Valid driver’s license, clean driving record, and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening,
Bilingual (English/Spanish) preferred
Intermediate ERP system skills for transaction management
Experience in B2B relationship management within building materials distribution

Preferred Qualifications:

Proven sales and customer support experience.
Strong communication, presentation, and active listening skills.
Skilled in multitasking, prioritization, and time management.
Proficient in CRM and ERP systems for tracking and transactions.
Effective problem-solving and collaboration across departments.
Strong product knowledge and interest in building materials.
Bilingual (English/Spanish) preferred, other languages a plus.
Analytical mindset with ability to interpret sales data.
Committed to continuous learning and professional growth.
Valid driver’s license, clean record, and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening.

Minimum Education:

A high school diploma or equivalent is required.

Preferred Education:

Associate's or bachelor's degree in communications or business management.

Minimum Years Of Work Experience:

1-2 years of customer service experience.

Certifications:

No certifications are required.

Competencies:

Customer Focus: Builds strong relationships and delivers personalized service.
Effective Communication: Clear, professional verbal and written interactions.
Sales Acumen: Identifies opportunities and drives business growth.
CRM & ERP Proficiency: Manages customer data and transactions efficiently.
Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams.
Problem Solving: Resolves issues with strategic thinking and empathy.
Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment.
Innovation & Learning: Adapts quickly and embraces continuous development.
Trust & Integrity: Demonstrates reliability and alignment with company values.
Cultural Fit: Embodies the “Make Money and Have Fun!” mindset.

Job Location:

SRS Building Products - Erie

2669 W 16th Street Erie, PA 16505

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [email protected] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.

Benefits

Competitive salaries for all team members paid weekly
401(k) Retirement Plan with company matching
Employee Stock Purchase Program
Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
Paid Parental Leave, Adoption Assistance Program
Medical, Dental and Vision Benefits
Flexible and Dependent Care Spending Accounts
Company paid Life insurance and Short-Term Disability
Additional Life Insurance and Long-Term Disability also offered
Mental, Physical and Emotional Well-Being Programs for Employees and Families
Wellness Program and Safety Program with Bonuses for our Drivers
Employee Referral Bonus Program

Apply Now

Refine Your Search

customer service representative jobs in erie, pa

Customer Service Representative

Customer Solutions Representative

Customer Service Associate

Customer Service Representative

Enrollment Specialist I -Temporary (On-site)

Customer Service Associate I

Customer Service Representative

Customer Service Representative

Client Service Representative

Customer Service Representative - State Farm Agent Team Member

Client Service Representative at Erie Animal Hospital

Customer Service Associate I

Customer Relations Specialist

Care Experience Manager

Customer Account Specialist

Customer Service Associate

Customer Service Representative - Erie, Pa

Customer Service Associate

Customer Care Representative I

Customer Service Rep

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