Top 3 Public safety telecommunicators Jobs in Erie, Pa

Public Safety Dispatcher
UPMC —Erie, PA
- $18.79 - $28.03 an hour
- Full-time
- Hospital
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
Public Safety Dispatcher - Part Time
UPMC —Erie, PA
- $18.79 - $28.03 an hour
- Part-time
- Hospital
- Word processing
- Mid-level
- Paid parental leave
- Tuition reimbursement

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Public Safety Dispatcher

UPMC -
Erie, PA

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Job Details

Full-time
$18.79 - $28.03 an hour

Benefits

Paid parental leave
Paid holidays
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave

Qualifications

Physical security log maintenance
Purchase orders
Fire safety
Incident management
CCTV system operation (AV)
Emergency utilities incident reporting
Phone communication
Word processing
Service scheduling
Emergency call-taking protocols
Security alarm response
Filing
Mid-level
Windows
Radio communication systems
Patient safety
High school diploma or GED
Dispatching for rescue operations
Control room operations
Task prioritization
Public safety procedures
Security
Facilities maintenance customer service
Telephone systems
Multi-line phone systems
Dispatch record maintenance
Typing
Productivity software
Physical security video analysis
Access control management

Full Job Description

UPMC is excited to be hiring for a Public Safety Dispatcher opening at UPMC Hamot Hospital. This position will be scheduled based upon hospital needs. Shifts are 10 hours, 4 days on, 3 days off.

Why Choose UPMC?

Paid Time Off, plus seven paid holidays each year
Tuition reimbursement of up to $6,000 per academic year, available to employees and their dependents
Paid parental leave and adoption assistance
Care for your total well-being with UPMC’s robust benefits package – physically, financially, and emotionally

Purpose:
Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments. Handles the facility work order system and related functions. Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations.

Responsibilities:

Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc. Prepare service outage announcements as required and distributes to all affected parties.
Responsible for monitoring and administration of the access control system. Enter and manipulate data and programs employee access cards as appropriate.
Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.
Monitor all CCTV locations and rotate VCR tapes as indicated. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.
Receive calls for service and dispatches appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.
Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.
Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.
Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.

High school diploma or equivalent required and 2 years of experience in Public Safety, Security, EMS, Maintenance, Utility Services or 2 years in a role using two-way radio, multi-line telephone, or computer aided dispatch systems OR
High School Diploma or equivalent required and is a current UPMC employee with 3 years of tenure OR
Associate's Degree in related area required
Previous dispatching experience preferred.
Microsoft Office experience preferred.
Problem solving skills necessary to balance multiple duties and effectively assign priorities.
Ability to prioritize multiple communications functions and adjust to immediate needs (i.e., manage radio dispatch, telephone and alarm notification and monitor CCTV as it relates to the particular incident.)
Interpersonal skills necessary to interact with a wide range of physicians, administrators, directors, staff and families.
Ability to effectively interpret and communicate via telephone and radio calls.
Ability to adjust from tedium of viewing multiple CCTV locations to demands of an emergency.
Capability of dealing with the inherent stress of the environment.
Ability to function as a resource for Hospital staff and provide excellent customer service.

Licensure, Certifications, and Clearances:

APCO Public Safety Telecommunicator Certification required within 6 months of hire
FEMA (Federal Emergency Management Agency) Certification IS-100: Introduction to the Incident Command System within 1 year of hire
FEMA (Federal Emergency Management Agency) Certification IS-200: Basic Incident Command System for Initial Response within 1 year of hire
Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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public safety telecommunicators jobs in erie, pa

Public Safety Dispatcher

Public Safety Dispatcher - Part Time

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