Top 84 Customer advocate Jobs in Erie, Pa

Scheduling Specialist, Associate | Oncology
UPMC —Erie, PA
- $18.99 - $28.11 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
2d
Provider Advocate - Erie, PA
UPMC —Erie, PA
- $20.20 - $32.01 an hour
- Full-time
- Mid-level
- Microsoft Office
- High school diploma or GED
3d
Customer Account Specialist III, IV or V - PA Customer Accounts and Local Engagement - Western PA
FirstEnergy Corp —Erie, PA
- Extended hours
- 7 years
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Remote Licensed Mental Health Therapist
Grow Therapy —Pennsylvania
- $70 - $91 an hour
- Part-time
- Remote
- Licensed Clinical Social Worker
- Mid-level
- Telehealth
- Continuing education credits
- Professional development assistance
Licensed Therapist or Psychologist (LPC, LCSW, or LMFT)
Grow Therapy —Pennsylvania
- $70 - $91 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Professional development assistance
Customer Relations Manager | Up to $100K+ Opportunity
Gary Miller Chrysler Dodge Jeep RAM —Erie, PA
- $75,000 - $100,000 a year
- Background check
- Clean driving record
- Dealership
- Paid training
- Paid holidays
3d
Prepared Meals and Rotisserie Chicken Associate
Sam's Club —Erie, PA
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Produce Associate
Sam's Club —Erie, PA
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Baker and Packager Associate
Sam's Club —Erie, PA
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Cafe Associate
Sam's Club —Erie, PA
- $17 - $25 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Brand Ambassador
Sandpiper Productions —Erie, PA
- $62,400 - $72,800 a year
- Weekends as needed
- Bar
- 21 years or older
- Reliable transportation
- Flexible schedule
Quick Apply
Regional Client Solutions Manager
Hardinger Integrated Logistics LLC —Erie, PA
- Hospitality
- Mid-level
- Business development
- Opportunities for advancement
Quick Apply
General Manager
Vertical Jump Park PA —Erie, PA
- $50,000 - $65,000 a year
- Weekends as needed
- Sales
- Mid-level
- Bachelor's degree
Quick Apply
Customer Care Manager
Zurn Elkay Water Solutions —Erie, PA
- Full-time
- Inventory management
- 5 years
- Analysis skills
- Health savings account
- AD&D insurance
Meat Cutter and Wrapper
Sam's Club —Erie, PA
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Route Sales Support Driver
Vestis —Erie, PA
- Online Application
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
2d
Behavioral Health Consultant - Peninsula Family Practice and Saint Vincent Family Medicine, Erie - FT
Allegheny Health Network —Erie, PA
- Full-time
- Hybrid work
- LMFT
- CPR Certification
- Addiction Medicine
9d
Territory Account Manager
Affiliated Grounds Maintenance Group —Lake City, PA
- Email
- Mid-level
- Outdoor work
Kitchen Designer
Home Depot —Erie, PA
- Entry level
Healthcare Benefits and Finance Advocate |
LECOM Health —Erie, PA
- Full-time
- Skilled nursing facility
- Microsoft Outlook
- Customer service
- AD&D insurance
- Paid holidays

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customer advocate jobs near erie, pa

Scheduling Specialist, Associate | Oncology

UPMC -
Erie, PA

Apply Now

Job Details

Full-time
$18.99 - $28.11 an hour
2 days ago

Qualifications

Emotional support for patients

Full Job Description

UPMC Hillman Cancer Center is seeking Scheduling Specialist, Associate to support our medical oncology office in Erie, PA. As a Scheduling Specialist, Associate, you'll be at the center of patient care, ensuring treatment schedules run smoothly and supporting patients throughout their journey. The UPMC Hillman Cancer Center strives to deliver excellent patient-focused care.

What You’ll Do:

Coordinate and navigate complex treatment schedules for oncology patients.
Communicate directly with patients and collaborate with clinical team members.
Answer phone calls and manage scheduling in a fast-paced environment.
Build meaningful relationships and provide comfort in a safe, supportive setting.

What We’re Looking For:

Strong multi-tasking skills to thrive in a high-volume scheduling office.
Ability to work independently while also collaborating effectively with others.
Excellent people skills for face-to-face interactions with patients.
Detail-oriented and organized to ensure accuracy in scheduling.

Why Choose Us?

Premier Benefits Package: Enjoy top-tier benefits that support your well-being.
Endless Growth Opportunities: Advance your career with continuous learning and development.
Work-Life Balance: Monday through Friday schedule- no evenings, weekends or holidays!

If you’re ready to join a team of dedicated Life Changers and make a real difference in patient care, apply today!

Responsibilities:

Appointment Coordination: Schedule and manage all chemotherapy, injection, lab, port flush, and related appointments. Ensure MD orders, referrals, and authorizations are secured and processed.
Chart Preparation: Complete all pre-treatment chart prep tasks, including verifying signed orders and treatment authorizations.
Patient Follow-Up: Contact patients regarding missed or canceled appointments, confirm rescheduling in Epic, and reconcile with hospital lists.
Care Liaison: Serve as the point of contact between clinical staff, physicians, and financial coordinators for the scheduling of all treatments & injections.
Patient Communication: Handle all patient calls related to treatment, injection, and lab scheduling or rescheduling.
Front Office Support: Assist with phones, scheduling, chart preparation, coverage as needed. Performs in accordance with system-wide competencies/behaviors.
Performs other duties as assigned.
Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries.
Attend all Scheduling Services meetings, trainings and educational discussions as scheduled.
Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously.
Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient.
Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience.
Maintain employee and patient confidentiality at all times.
Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions.
Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests.
Remain current on all departmental policies, procedures, plan benefit designs, and modifications.
Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership.
Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records.
Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information.
Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience.

High School Graduate.
Minimum of one year experience in a Customer Service and / or Call Center Environment Required.
Service Excellence as a way of thinking and the attitude that is portrayed.
Ability to help others embrace the spirit of service and provide a high level of service excellence.
Proven success in finding innovative solutions to enhance the patient experience.
Excellent organizational, interpersonal and communication skills, both written and oral.
Strong ability to make independent decisions required.
Proficient in Microsoft Office and Excel preferred.
Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries.
Must have a desire to help others and portray empathy in all situations.
Demonstrated flexibility and motivation to learn & grow in the role.
Complete and thorough understanding of 'Excellence in Service' requirements.

Licensure, Certifications, and Clearances:
Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Apply Now

Refine Your Search

customer advocate jobs in erie, pa

Scheduling Specialist, Associate | Oncology

Provider Advocate - Erie, PA

Customer Account Specialist III, IV or V - PA Customer Accounts and Local Engagement - Western PA

Remote Licensed Mental Health Therapist

Licensed Therapist or Psychologist (LPC, LCSW, or LMFT)

Customer Relations Manager | Up to $100K+ Opportunity

Prepared Meals and Rotisserie Chicken Associate

Produce Associate

Baker and Packager Associate

Cafe Associate

Brand Ambassador

Regional Client Solutions Manager

General Manager

Customer Care Manager

Meat Cutter and Wrapper

Route Sales Support Driver

Behavioral Health Consultant - Peninsula Family Practice and Saint Vincent Family Medicine, Erie - FT

Territory Account Manager

Kitchen Designer

Healthcare Benefits and Finance Advocate |

I want to receive the latest job alert for customer advocate in erie, pa

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