Top 104 Customer service representative Jobs in Erie, Pa

Scheduling Specialist, Associate
UPMC —Erie, PA
- $18.99 - $28.11 an hour
- High school diploma or GED
- Mentoring
- 1 year
- Work from home
Representative Needed for Inbound Customer Service Role
Disabled Veteran Solutions —Erie, PA
- $18 - $19 an hour
- 8 hour shift
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
4d
Appointment Scheduler (Work From Home)
Expivia Interaction Marketing Group Inc. —Erie, PA
- $14.00 - $15.50 an hour
- Full-time
- Remote
- Microsoft Excel
- High school diploma or GED
- Criminal background check
- Work from home
Quick Apply
ERIEBANK, Contact Center Agent
CNB Financial Corporation —Erie, PA
- $19.50 - $29.65 an hour
- Background check
- Computer literacy
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
4d
Healthcare Appointment Scheduler (Work From Home)
Expivia Interaction Marketing Group Inc. —Erie, PA
- $13 - $15 an hour
- Full-time
- Remote
- Pass drug screening
- Administrative experience
- High school diploma or GED
- Paid training
- Work from home
Quick Apply
Customer Experience Representative
Velocity Network, Inc. —Erie, PA
- Full-time
- Entry level
- Free parking
- Paid holidays
Provider Advocate - Erie, PA
UPMC —Erie, PA
- $20.20 - $32.01 an hour
- Full-time
- Mid-level
- Microsoft Office
- High school diploma or GED
Client Service Representative
Glenwood Pet Hospital —Erie, PA
- From $15 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Tony Demichele - State Farm Agent —Erie, PA
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative
ADMAR PA LLC —Erie, PA
- $18 - $22 an hour
- Full-time
- ERP systems
- Mid-level
- Office
Quick Apply
Customer Account Specialist
Truck-Lite —Erie, PA
- Word processing
- Mid-level
- High school diploma or GED
Customer Sales & Service Representative
1115 Applied Industrial Technologies - PA LLC —Erie, PA
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Bilingual Representative Needed for Inbound Customer Service Role
Disabled Veteran Solutions —Erie, PA
- $18 - $19 an hour
- Full-time
- Remote
Quick Apply
4d
Call Center Agent
Expivia Interaction Marketing Group Inc. —Erie, PA
- $13 - $15 an hour
- Online Application
- Remote
- Sales
- High school diploma or GED
- Communication skills
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Ethan Samueloff - State Farm Agent —Erie, PA
- $34,000 - $46,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Part-Time Customer Care Representative
Marquette Savings Bank —Erie, PA
- Part-time
- Computer literacy
- Basic math
- Office
Quick Apply
Client Services Manager
Expivia Interaction Marketing Group Inc. —Erie, PA
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
3d
Customer Support Specialist - Part time
Andover Bank —Erie, PA
- Part-time
- Computer literacy
- Basic math
- Mid-level
Quick Apply
Customer Service Associate I
Dollar Tree —Erie, PA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
CSR/Inside Sales
Leader Graphics —Erie, PA
- $15 - $19 an hour
- Urgently hiring
- Customer service
- Office
- Organizational skills
- Paid time off
Quick Apply

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Scheduling Specialist, Associate

UPMC -
Erie, PA

Apply Now

Job Details

$18.99 - $28.11 an hour

Benefits

Work from home

Qualifications

Customer communication

Full Job Description

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of Erie at our East Bayfront location.

In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients’ demographic and insurance information.

We also offer a monthly incentive program, which is based off performance and 3 months of employment.

If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today!

Purpose:
Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence.

Responsibilities:

Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions.
Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information.
Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records.
Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership.
Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries.
Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient.
Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience.
Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience.
Attend all Scheduling Services meetings, trainings and educational discussions as scheduled.
Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests.
Remain current on all departmental policies, procedures, plan benefit designs, and modifications.
Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously.
Maintain employee and patient confidentiality at all times.

High School Graduate.
Minimum of one year experience in a Customer Service and / or Call Center Environment Required.
Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence.
Proven success in finding innovative solutions to enhance the patient experience.
Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required.
Proficient in Microsoft Office and Excel preferred.
Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries.
Must have a desire to help others and portray empathy in all situations.
Demonstrated flexibility and motivation to learn & grow in the role.
Complete and thorough understanding of 'Excellence in Service' requirements.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Apply Now

Refine Your Search

customer service representative jobs in erie, pa

Scheduling Specialist, Associate

Representative Needed for Inbound Customer Service Role

Appointment Scheduler (Work From Home)

ERIEBANK, Contact Center Agent

Healthcare Appointment Scheduler (Work From Home)

Customer Experience Representative

Provider Advocate - Erie, PA

Client Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Customer Account Specialist

Customer Sales & Service Representative

Bilingual Representative Needed for Inbound Customer Service Role

Call Center Agent

Customer Service Representative - State Farm Agent Team Member

Part-Time Customer Care Representative

Client Services Manager

Customer Support Specialist - Part time

Customer Service Associate I

CSR/Inside Sales

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