Top 94 Guest experience leader Jobs in Erie, Pa

Front Desk Agent
Homewood Suites Erie —Erie, PA
- Computer literacy
- Hotel
- High school diploma or GED
Target Security Specialist
Target —Erie, PA
- From $17.50 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Communication skills
- Flexible schedule
Apartment Leasing - Property Management Assistant
Altair Real Estate Services —Erie, PA
- Full-time
- Mid-level
- Real Estate License
- 2 years
- AD&D insurance
- Paid holidays
Quick Apply
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1287)
Target —Erie, PA
- From $15 an hour
- Part-time
- Entry level
- Flexible schedule
Assistant Manager - Restaurant
Burger King —Erie, PA
- Up to $16 an hour
- Full-time
- Customer service
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Quick Apply
Guest Services Leader
Pilot Company —Erie, PA
- $14.16 - $20.58 an hour
- Weekends as needed
- Background check
- Military encouraged
- Computer skills
- Health insurance
- Dental insurance
7d
Part-Time Front of House Team Member
Chick-fil-A —Erie, PA
- $9.50 - $15.50 an hour
- Part-time
- Serving
- Ability to lift 50 pounds
- Quick service & fast food restaurant
Quick Apply
Full-Time Front of House Team Member
Chick-fil-A —Erie, PA
- $17 an hour
- Weekends as needed
- Serving
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Paid training
- Health insurance
Quick Apply
Lead Store Associate
Curaleaf —Erie, PA
- $18.50 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
- Disability insurance
- 401(k)
Quick Apply
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1287)
Target —Erie, PA
- From $15 an hour
- Choose your own hours
- Entry level
- Flexible schedule
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1287)
Target —Erie, PA
- From $15 an hour
- Part-time
- Merchandising
- Entry level
- Flexible schedule
Food Service Worker
Shriners Hospitals for Children —Erie, PA
- Full-time
- 18 years or older
- Hospital
- Computer literacy
Quick Apply
3d
Guest Experience Leader
McDonald's Franchisee —Erie, PA
- Full-time
- Quick service & fast food restaurant
- Entry level
Quick Apply
Human Resources Expert
Target —Erie, PA
- From $15 an hour
- Part-time
- Communication skills
- Entry level
- Flexible schedule
4d
Driver
Metz Culinary Management —Erie, PA
- Part-time
- Clean driving record
- Ability to lift 50 pounds
- Driver's License
Quick Apply
VALET ATTENDANT (PART TIME)
Crothall Healthcare —Erie, PA
- $16 - $20 an hour
- Part-time
- Background check
- Hospital
- Driver's License
- Commuter assistance
- Disability insurance
Quick Apply
Director, Residence Life and Conference Services
Gannon University —Erie, PA
- Weekends as needed
- 5 years
- Office
- Residential
10d
Full Time Assistant Manager - Millcreek Mall
Build-A-Bear Workshop, Inc. —Erie, PA
- 8 hour shift
- Merchandising
- Mid-level
- High school diploma or GED
Full-Time Back of House Team Member
Chick-fil-A —Erie, PA
- $17 an hour
- Weekends as needed
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- In-person
- Health insurance
- Paid time off
Quick Apply
Retail Store Manager
Sunnyside —Erie, PA
- $65,000 - $70,000 a year
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply

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guest experience leader jobs near erie, pa

Front Desk Agent

Homewood Suites Erie -
Erie, PA

Apply Now

Job Details

Qualifications

Computer operation
Customer communication
Confidential information handling
Hotel policy compliance
Client rapport building
Client inquiry handling
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Homewood Suites Erie

2084 Interchange Road

Erie, PA 16565

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest experience leader jobs in erie, pa

Front Desk Agent

Target Security Specialist

Apartment Leasing - Property Management Assistant

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1287)

Assistant Manager - Restaurant

Guest Services Leader

Part-Time Front of House Team Member

Full-Time Front of House Team Member

Lead Store Associate

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1287)

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1287)

Food Service Worker

Guest Experience Leader

Human Resources Expert

Driver

VALET ATTENDANT (PART TIME)

Director, Residence Life and Conference Services

Full Time Assistant Manager - Millcreek Mall

Full-Time Back of House Team Member

Retail Store Manager

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