Dahlkemper's Jewelry Connection | Erie, PA
Full-Time | In-Person
$65,000–$75,000 Base Salary + Performance Bonus
Lead a Sales Team. Develop People. Drive Results.
Dahlkemper's Jewelry Connection is seeking an experienced Jewelry Sales Manager / Sales Floor Manager to lead our sales floor, develop our team and help drive the continued growth of our established independent fine jewelry store in Erie, Pennsylvania.
This is a hands-on leadership position for someone who loves sales, people, coaching and achieving results.
We are not looking for a manager who wants to lead from an office.
Our Sales Floor Manager is expected to be highly visible on the sales floor—selling, coaching, interacting with customers, assisting with closing opportunities and developing sales associates into stronger performers.
The ideal candidate has a successful background in retail sales, sales management, luxury retail, fine jewelry or another relationship-based sales environment and has demonstrated the ability to coach, motivate and hold a team accountable.
Fine jewelry experience is preferred, but strong sales leadership experience is equally important.
A CURRENT RESUME IS REQUIRED TO BE CONSIDERED
Base Salary: $65,000–$75,000 per year
PLUS performance-based bonus opportunities.
Compensation within the range will be based on:
- Leadership and management experience
- Proven sales performance
- Jewelry or luxury retail experience
- Experience developing salespeople
- Demonstrated ability to achieve measurable goals
- Overall qualifications and experience
Performance bonuses provide additional earning potential based on individual, team and store results.
What You'll DoLead the Sales Floor
You will serve as the primary leader on the sales floor and be responsible for creating an energetic, professional and performance-focused environment.
Responsibilities include:
- Lead and motivate the sales team to achieve individual and store sales goals
- Actively participate in fine jewelry sales and customer interactions
- Monitor daily sales-floor activity and customer traffic
- Provide real-time coaching and feedback
- Assist associates with customer presentations and closing opportunities
- Conduct professional sales turnovers
- Maintain effective customer rotation and sales-floor coverage
- Conduct table touches and support associates during customer interactions
- Recognize opportunities to maximize customer engagement and sales
- Resolve customer concerns professionally
- Maintain exceptional customer service standards
- Lead by example in professionalism, selling behaviors and accountability
Coach & Develop Your Team
A major responsibility of this position is developing people.
The Sales Floor Manager will:
- Conduct daily sales huddles
- Lead regular sales role-play and training
- Provide immediate coaching and feedback
- Conduct monthly one-on-one development meetings
- Establish individual development plans when needed
- Identify employee strengths and development opportunities
- Hold associates accountable for expectations and results
- Recognize and celebrate improvement and success
- Assist with onboarding and training new employees
- Develop future leaders within the organization
Assistant Manager Development
The Sales Floor Manager will be directly responsible for helping develop the Assistant Manager.
This includes:
- Conducting weekly coaching
- Developing leadership and decision-making skills
- Teaching effective floor leadership
- Delegating appropriate leadership responsibilities
- Developing coaching and training skills
- Providing regular feedback
- Preparing the Assistant Manager for increased leadership responsibility
Drive Sales Performance
The Sales Floor Manager is expected to lead by example as a strong salesperson while helping the entire team improve.
Responsibilities include:
- Achieve personal sales goals
- Lead the team toward monthly store sales goals
- Build and maintain a strong personal client base
- Develop repeat and referral business
- Help customers select fine jewelry, diamonds, engagement rings, wedding bands and gifts
- Promote custom jewelry and repair services
- Present financing opportunities
- Present jewelry care plans
- Support special events and promotions
- Confidently ask for the sale
- Coach associates to improve closing skills
- Assist with turnovers and closing opportunities
- Identify opportunities to increase average transaction
- Encourage add-on and complementary jewelry sales
- Monitor sales trends and identify opportunities for improvement
Clienteling & Customer Relationships
We believe great jewelry sales are built through relationships—not simply transactions.
The Sales Floor Manager will lead our clienteling culture by ensuring the team consistently:
- Builds accurate customer profiles
- Creates and maintains wish lists
- Follows up with customers
- Generates appointments
- Develops repeat business
- Recognizes birthdays, anniversaries and important occasions
- Follows up on repairs and special orders
- Requests referrals and reviews
- Creates meaningful reasons for customers to return
Clienteling Expectations
Each sales associate is expected to complete a minimum of five customer outreaches per day.
The Sales Floor Manager is responsible for monitoring activity, coaching the quality of outreach and helping the team convert clienteling activity into appointments and sales.
Sales & KPI Expectations
This is a performance-driven leadership position.
The Sales Floor Manager is responsible for both personal performance and helping the team achieve established goals.
Key performance expectations include:
Sales
- Achieve personal sales goals
- Lead the team toward monthly and annual store sales goals
- Monitor daily sales performance
- Coach associates toward measurable improvement
Care Plans
- Maintain and lead the team toward a minimum 35% care plan attachment rate (goal to increase % in the future)
Credit Applications
- Personal goal of a minimum of 5 credit applications per month
- Drive team credit application performance and improvement
Repair Sales
- Maintain a minimum 20% repair sales mix
- Coach associates to identify appropriate repair and service opportunities
Clienteling
- Ensure completion of daily customer outreach expectations
- Monitor effectiveness of customer follow-up
- Generate appointments and repeat business
Performance is measured not simply by numbers, but by the consistent behaviors that create those results.
Customer Experience Leadership
The Sales Floor Manager is responsible for ensuring every customer receives a consistent Dahlkemper's Jewelry Connection experience.
Our customer experience expectations are built around four promises:
1. No One Wonders
Every customer is acknowledged promptly and consistently informed throughout their visit.
2. Everyone Hears About Our Services
Customers are educated about appropriate services including repairs, financing, custom design, appraisals and care plans.
3. Everyone Sees Jewelry
Regardless of why a customer initially visits, the team looks for appropriate opportunities to introduce jewelry.
4. Everyone Receives Follow-Up
Every customer receives appropriate follow-up communication designed to continue the relationship.
Sales Training & Development
The Sales Floor Manager is responsible for reinforcing our structured sales process through:
- Daily coaching
- Sales role-play
- Demonstration
- Observation
- Immediate feedback
- Follow-up coaching
- Accountability
The manager will train and reinforce the company's Eight Steps of the Sale:
- Welcoming
- Discovery
- Presentation
- Offering Solutions
- Wrap It Up Team
- Wardrobing
- Team Selling
- Stay In Touch
The goal is not simply for associates to know the sales process—it is for the behaviors to become part of every customer interaction.
Daily Sales Huddles
The Sales Floor Manager will conduct daily huddles focused on:
- Daily sales goals
- Store performance
- Customer opportunities
- Appointments
- Special orders and repairs
- Clienteling activity
- Care plan performance
- Credit opportunities
- Product focus
- Sales training
- Role-play
- Team recognition and wins
Monthly Employee Development Meetings
The Sales Floor Manager will conduct monthly one-on-one meetings with sales team members.
These meetings will address:
- Sales performance
- KPI performance
- Strengths and accomplishments
- Development opportunities
- Clienteling activity
- Career goals
- Training needs
- Previous coaching and follow-up
- Specific action plans for improvement
The purpose is to create ongoing employee development rather than waiting until a performance problem occurs.
The Sales Floor Manager will also:
- Support opening and closing procedures
- Maintain showroom presentation standards
- Ensure merchandising and displays remain attractive and current
- Monitor inventory needs and communicate opportunities
- Assist with inventory organization and stock replenishment
- Support special-event preparation and execution
- Follow established store policies and procedures
- Communicate customer requests and inventory opportunities to leadership
- Support company initiatives and operational standards
The ideal candidate will have:
- Previous retail sales experience
- Previous management, supervisory or team-lead experience preferred
- Proven ability to achieve sales goals
- Strong coaching and leadership skills
- Excellent communication and interpersonal skills
- Confidence working directly with customers
- Strong relationship-building abilities
- Ability to hold employees accountable professionally
- Excellent organization and follow-through
- Ability to motivate and develop others
- Strong problem-solving and decision-making skills
- Comfort using POS systems, customer databases and financing programs
- Ability to learn and execute established sales processes
- Professional appearance and demeanor
- Self-motivated, positive and results-oriented approach
Previous fine jewelry, luxury retail or jewelry sales experience is preferred but not required for a candidate with exceptional retail sales leadership experience.
This position is ideal for a leader who:
- Loves being on the sales floor
- Enjoys developing people
- Is energized by achieving goals
- Can sell and coach others to sell
- Isn't afraid to ask for the sale
- Believes accountability and encouragement can coexist
- Leads through example
- Gives clear and constructive feedback
- Celebrates team success
- Builds lasting customer relationships
- Wants to develop future leaders
- Takes ownership of results
Dahlkemper's Jewelry Connection is an established independent fine jewelry store serving Erie, Pennsylvania and the surrounding communities.
We believe exceptional jewelry experiences come from knowledgeable people, genuine relationships, professional service and a team committed to helping customers celebrate life's most important moments.
We're looking for a Sales Floor Manager who can help us continue building that culture while developing a high-performing sales organization.
A CURRENT RESUME IS REQUIRED.
Applications submitted without a resume will not be considered.
Your resume should highlight relevant experience in:
- Retail sales
- Sales management
- Team leadership
- Employee coaching and development
- Customer service
- Luxury retail or fine jewelry, if applicable
- Achievement of measurable sales goals
Candidates selected for an interview should be prepared to discuss specific examples of how they have:
- Developed employees
- Improved sales performance
- Coached underperforming team members
- Held employees accountable
- Personally contributed to sales results
- Built long-term customer relationships
If you're an experienced sales professional ready to take the next step into a meaningful leadership role—or an experienced sales manager who misses being directly involved with customers—we'd like to hear from you.
Join Dahlkemper's Jewelry Connection and help us continue building a culture centered on exceptional customer experiences, professional selling, employee development and measurable results.
Job Type: Full-Time
Base Salary: $65,000–$75,000 per year
Additional Compensation: Performance-Based Bonus
Work Location: In person – Erie, PA
Resume Required: Yes
Dahlkemper's Jewelry Connection reserves the right to modify duties and responsibilities as business needs evolve.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Relocation assistance
- Retirement plan
Work Location: In person
