Top 428 Services representative Jobs in Erie, Pa

ERIEBANK, Contact Center Agent
CNB Financial Corporation —Erie, PA
- $19.50 - $29.65 an hour
- Background check
- Computer literacy
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
7d
Call Center Agent
Expivia Interaction Marketing Group Inc. —Erie, PA
- $13 - $15 an hour
- Online Application
- Remote
- Sales
- High school diploma or GED
- Communication skills
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Tony Demichele - State Farm Agent —Erie, PA
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Representative Needed for Inbound Customer Service Role
Disabled Veteran Solutions —Erie, PA
- $18 - $19 an hour
- 8 hour shift
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Customer Service Representative - State Farm Agent Team Member
Ethan Samueloff - State Farm Agent —Erie, PA
- $34,000 - $46,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Client Service Supervisor
Help at Home —Erie, PA
- $21 - $22 an hour
- Full-time
- 18 years or older
- Computer literacy
- HIPAA
- Paid holidays
- Health insurance
12d
DRIVER
COLOURS INC —Erie, PA
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
Quick Apply
Client Service Representative
Glenwood Pet Hospital —Erie, PA
- From $15 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
Retail Sales Associate
Skechers USA Retail, LLC —Erie, PA
- $15.00 - $15.91 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Customer Experience Representative
Velocity Network, Inc. —Erie, PA
- Full-time
- Entry level
- Free parking
- Paid holidays
Admissions Representative
Lake Erie College of Osteopathic Medicine —Erie, PA
- Full-time
- School experience
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Patient Access Coordinator
Achievement Center of LECOM Health —Erie, PA
- $17 - $19 an hour
- Monday to Friday
- Bilingual
- Customer service
- HIPAA
- 403(b) matching
- 403(b)
13d
Apartment Leasing - Property Management Assistant
Altair Real Estate Services —Erie, PA
- Full-time
- Mid-level
- Real Estate License
- 2 years
- AD&D insurance
- Paid holidays
Quick Apply
Guest Service Representative
Nothing Bundt Cakes #0839 —Erie, PA
- $11 - $13 an hour
- Part-time
- Bakery
- Entry level
- 401(k)
- 401(k) matching
Quick Apply
14d
Customer Service Representative
Jackson Plumbing Inc —Erie, PA
- $15 - $20 an hour
- 8 hour shift
- Customer service
- Computer literacy
- Mid-level
- Health insurance
- 401(k)
Quick Apply
15h
Transportation Construction Inspector Supervisor (TCIS)
URBAN ENGINEERS INC —Erie, PA
- $31.05 - $35.50 an hour
- Weekends as needed
- Construction site
- Computer literacy
- Bachelor of Science
- Mileage reimbursement
- Disability insurance
Quick Apply
Retail Associate - Events & Promotions
Home Genius Exteriors West —Erie, PA
- $50,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- High school diploma or GED
- Paid training
- Opportunities for advancement
Quick Apply
Brokerage LTL Client Service Representative
Hardinger Brokerage LLC —Erie, PA
- $18 - $19 an hour
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
7d
Transportation Construction Inspector (TCI)
URBAN ENGINEERS INC —Erie, PA
- $23.94 - $31.67 an hour
- Weekends as needed
- Construction site
- Computer literacy
- Bachelor of Science
- Mileage reimbursement
- Disability insurance
Quick Apply
Appointment Setter / Field Sales Rep (part-time and full-time)
Lifetime Quality Roofing —Erie, PA
- $15 an hour
- Part-time
- Customer service
- Ability to walk for extended periods
- Office
- Paid training
- Paid holidays
Quick Apply
6d

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ERIEBANK, Contact Center Agent

CNB Financial Corporation -
Erie, PA

Quick Apply

Job Details

$19.50 - $29.65 an hour
7 days ago

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Financial transaction processing
Phone communication
Computer literacy
Employee relationship building
High school diploma or GED
Math
Computer hardware
Telephone systems

Full Job Description

Description:

A Contact Center Agent is responsible for providing exceptional customer service for CNB’s Family of Banks and support to clients through calls, live chats, and text messages. This includes assisting with transactions, troubleshooting issues, and answering inquiries.

Below is a list of essential functions for this position. Additional responsibilities may be assigned in the position.

KEY RESPONSIBILITIES

Provide prompt and courteous assistance to clients, addressing their inquiries and resolving issues related to banking services.
Accurately assist clients with various transactions and account inquiries, ensuring accuracy and efficiency through calls, live chats, and text messages.
Diagnose and provide support in solving technical problems clients may encounter with the call, live chat, or texting platform.
Ensure each interaction is positive and personalized, making clients feel valued and understood.
Monitor and maintain performance metrics within established guidelines to ensure service quality and operational efficiency.
Adhere to all bank policies and procedures and ensure the adherence of bank policies and procedures.

ATTITUDES

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

Respect: Demonstrate respect by actively listening, communicating with courtesy, and ensuring every client feels valued throughout their experience.
Client Focus: Actively understand client needs and deliver prompt, thoughtful solutions that enhance their overall experience.
Inclusion: Treat every coworker and client with fairness and empathy, ensuring each person feels heard, respected, and welcomed.

BEHAVIORS

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

Leadership: Take initiative, support teammates, and consistently model the professionalism and service standards that create an exceptional client experience.
Integrity: Be honest, dependable, and transparent in every interaction, ensuring clients can trust the support and information I provide.
Collaboration: Work closely with teammates, sharing information openly, and support collective problem-solving to ensure clients receive the best possible service.
Volunteerism: Engage in community initiatives and encourage others to make a positive impact beyond our daily work.

COMPETENCIES

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

Accountability: Take ownership of actions, following through on commitments, and ensure every client receives accurate, dependable support.
Innovation: Embrace new ideas, adapt quickly to change, and find creative ways to enhance the client experience.
Professionalism: Communicate respectfully, maintain composure in all situations, and consistently deliver reliable, high-quality support to every client.

POSITION LEVEL(S) EXPECTATIONS

CC Agent I

Provides exceptional personalized service to clients by means of client contact center calls, live chats, and text messages.
Successfully addresses all service or transaction needs and refer banking products and services as appropriate.

CC Agent II

Consistently demonstrate Level I responsibilities.
Consistently demonstrates “good” and/or “very good” on performance appraisal ratings.
Successfully masters personalized service to clients by means of client contact center calls, live chats, and text messages, and all other relevant banking systems, with little to no assistance.
Supports CC Agent I coworkers with on-demand, real-time support post-training and ongoing expertise in the absence of a Senior CC Agent, CC Assistant Manager, or CC Manager.
Strong source of knowledge on all divisional products and services.
Consistent in attendance and punctuality, according to the monthly schedule.

Senior CC Agent

Consistently demonstrates Level I and II responsibilities.
Takes the lead and manages more complex client interactions, e.g., fraud cases, wires, and escalated client interactions.
Knowledgeable and trained to willingly assist in supporting the ITM Department responsibilities, e.g., ITM transactions, contact center emails, and online/mobile banking messages, as needed/assigned by CC Assistant Manager or CC Manager.
Consistently demonstrate being solutions-oriented and all ten Core Values daily.
Strong source of knowledge for ongoing changes to policies & procedures.

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.

Requirements:

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily, and a skills inventory is listed below. High school diploma or general education degree (GED) is required, with related contact center experience. A background screening will be conducted.

LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate with clients directly and effectively.
TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, including eBanking, various software/hardware, contact center chat/email technology, debit card system, statement processing system, and any other computer programs pertinent to performing job duties.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.

BENEFITS

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!

Eligibility requirements apply.

ERIEBANK is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

https://mandatoryview.com/?LicenceId=5a7398f0-7edb-4cb7-a02b-518dcfa222fa&ProductType=IntranetLicense&SubType=PG

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Refine Your Search

services representative jobs in erie, pa

ERIEBANK, Contact Center Agent

Call Center Agent

Customer Service Representative - State Farm Agent Team Member

Representative Needed for Inbound Customer Service Role

Customer Service Representative - State Farm Agent Team Member

Client Service Supervisor

DRIVER

Client Service Representative

Retail Sales Associate

Customer Experience Representative

Admissions Representative

Patient Access Coordinator

Apartment Leasing - Property Management Assistant

Guest Service Representative

Customer Service Representative

Transportation Construction Inspector Supervisor (TCIS)

Retail Associate - Events & Promotions

Brokerage LTL Client Service Representative

Transportation Construction Inspector (TCI)

Appointment Setter / Field Sales Rep (part-time and full-time)

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