Top 12 Call center manager Jobs in Erie Co

Regional Contact Center Director
Apex Service Partners —Denver, CO
- $120,000 - $150,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
5d
Regional Contact Center Director
Regional Mountain West —Denver, CO
- $120,000 - $150,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Quick Apply
6d
Contact Center Technology Manager
Credit Union of Colorado —Denver, CO
- $101,200 - $126,500 a year
- Hybrid work
- Computer science
- Computer Science
- System design
Quick Apply
4d
Regional Contact Center Director
Apex MtW Regional —Denver, CO
- $120,000 - $150,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
5d
Call Center Manager
Crisp —Denver, CO
- $130,000 - $170,000 a year
- Full-time
- 5 years
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
5d
Manager, Navigation Service Delivery
Rightway —Denver, CO
- $69,000 - $86,000 a year
- Weekends as needed
- HIPAA
- Bachelor's degree
- Mentoring
Quick Apply
Service Drive Manager Colorado Market
Asbury —Denver, CO
- $160,000 - $180,000 a year
- Full-time
- 18 years or older
- Sales
- Dealership
- Paid training
- Paid holidays
Quick Apply
7d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Denver, CO
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
8d
Supervisor, Clinical Services (LPC, LCSW, PSY, LMFT) - Overnight
Solari —Denver, CO
- $80,000 - $95,000 a year
- Overnight shift
- Hybrid work
- LMFT
- Licensed Clinical Social Worker
- LPC
- Disability insurance
- Health insurance

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Quality Assurance Manager
Colorado 811 —Golden, CO
Bachelor’s degree in business administration, quality assurance, quality management, data analytics, business analytics, operations management, or a related…
$95,000 - $110,000 a year
2d
Accounts Receivable Specialist
BC Services, Inc. —Longmont, CO
Frequent hand and finger use is necessary for typing, navigating systems, and handling office tools or equipment. Processes credit card payments and credits.
$19 - $20 an hour
Quick Apply
4d

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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
Quick Apply
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

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call center manager jobs near erie co

Regional Contact Center Director

Apex Service Partners -
Denver, CO

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Job Details

Full-time
$120,000 - $150,000 a year
5 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Team supervision
Managing teams in a customer support role
Frontline customer support management
Team development
Supervising experience
Leading team collaboration initiatives
Business operations
Project leadership
Cross-functional team management
Call center management
Cross-functional communication
Analytics

Full Job Description

Overview:

Apex Service Partners - We are not just another HVAC service provider - we're a team of passionate professionals dedicated to delivering exceptional service to our valued customers. We're passionate about people, collaborative in our approach, and believe in staying scrappy while having fun. Here, you'll find a work environment that feels like family, where every team member is valued and empowered to succeed.

The Regional Director of Contact Center Operations is responsible for driving operational excellence, customer experience, employee engagement, and revenue performance across multiple contact center teams within an assigned region. This role partners closely with Customer Service Managers, Market Area Presidents, General Managers, and Marketing leaders to support business growth and operational consistency.

Regional Director of Contact Center Operations Key Responsibilities

Provide leadership and operational oversight across multiple markets and contact center teams.
Partner with Operators, CSMs, and Marketing teams to maximize lead opportunities and drive revenue growth.
Ensure all leads are contacted and processed promptly to maximize booking and conversion rates.
Drive performance in appointment setting, memberships, cross-leads, and other revenue-generating initiatives.
Coach and develop Customer Service Managers, Team Leads, and Customer Service Representatives.
Lead employee engagement efforts, including regional eNPS initiatives.
Advise and report staffing, forecasting, scheduling, workload distribution, and labor utilization.
Monitor KPIs including Customer Experience, ASA, Abandonment Rate, Quality, Conversion Rates, and Productivity.
Manage overflow vendor performance.
Manage contact center tech platforms including AI performance, QA, implementation and adoption of new features.
Support M&A integrations by aligning processes, training, and operational best practices.
Communicate and implement national initiatives across the region and provide leadership gap coverage when needed.

Qualifications

Bachelor’s degree or equivalent experience.
10+ years of contact center operations experience with progressive leadership responsibility.
Multi-site or regional leadership experience preferred.
Strong workforce management, operational analytics, and customer experience expertise.
Proven ability to lead leaders and develop high-performing teams.
Excellent communication, project management, and cross-functional leadership skills.
Experience with Five9, Verint, workforce management, and quality assurance platforms preferred.
Ability to travel within the assigned region.
This role will be 100% Full time, onsite - Denver, CO

What We Offer!

Paid Vacation Plan
401(k) Retirement Plan with company match
Medical, Dental, Vision (For Employee and Eligible Family Members)
Career growth opportunity
Employee Referral Bonuses available

PAY TRANSPARENCY:

The annual pay opportunity for this role ranges $120K-$150K DOE plus Performance Bonus Opportunity. The actual pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.

We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

Apex Service Partners is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

Posted Max Pay Rate: USD $150,000.00/Yr. Posted Min Pay Rate: USD $120,000.00/Yr.

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Refine Your Search

call center manager jobs in erie co

Regional Contact Center Director

Regional Contact Center Director

Contact Center Technology Manager

Regional Contact Center Director

Call Center Manager

Manager, Navigation Service Delivery

Service Drive Manager Colorado Market

Customer Experience & Service Transformation Management Advisory Consultant

Supervisor, Clinical Services (LPC, LCSW, PSY, LMFT) - Overnight

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