Top 29 Business analyst Jobs in Erie Pa

Customer Satisfaction Consultant
Erie Insurance —Erie, PA
- $99,336 - $158,679 a year
- Full-time
- 6 years
- Word processing
- Adults
- Disability insurance
- Health insurance
19h
Business Analyst (Insurance Domain) -Senior
Saama Technologies Inc —North East, PA
- Full-time
- Remote
- Computer Science
- Mid-level
- Master's degree
Business Systems & Automation Analyst
Curtze Food Service —Erie, PA
- Full-time
- Office
- JavaScript
- Food service experience
- Health insurance
- Dental insurance
Quick Apply
8d
Business Forecast Analyst
Truck-Lite —Erie, PA
- Master's degree
- Analysis skills
- Bachelor's degree
21h
Lead Quality Specialist
Wabtec —Erie, PA
- $68,900 - $98,200 a year
- Full-time
- Mid-level
- High school diploma or GED
- Assembly
Quick Apply
Plant Controller
Refresco —Pennsylvania
- $135,450 - $148,995 a year
- Full-time
- CPA
- Analysis skills
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Chief Operating Officer
MacDonald Illig Jones & Britton, LLP —Erie, PA
- Full-time
- Recruiting
- Senior level
ERIEBANK, Community Office Manager
CNB Financial Corporation —Erie, PA
- Background check
- Computer literacy
- Basic math
- Wellness program
- Paid holidays
Quick Apply
Account Executive
Cumulus Media New Holdings Inc. —Erie, PA
- $3,000 - $5,000 a month
- Full-time
- Marketing
- Mid-level
- Business development
- Paid holidays
- Disability insurance
Radiology/Nuclear Medicine Subject Matter Expert (SME/Remote/Part-Time)
Govcio LLC —United States
- $90,480 - $95,004 a year
- Part-time
- Remote
- Computer science
- Computer Science
- SharePoint
Sales Manager - Fort Myers, FL
Altria —United States
- $72,900 - $103,900 a year
- Full-time
- Inventory management
- Merchandising
- Mid-level
- Profit sharing
- Paid holidays

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business analyst jobs near erie pa

Customer Satisfaction Consultant

Erie Insurance -
Erie, PA

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Job Details

Full-time
$99,336 - $158,679 a year
19 hours ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 4% Match
Adoption assistance
Pension plan
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Word processing
Spreadsheets
Data-driven problem-solving
Data analysis software
Database software proficiency

Full Job Description

Division or Field Office:

Office of Experience & Customer Service

Department of Position:

Customer Service Dept

Work from:

Millcreek (Westport)

Salary Range:

$99,336.00 - $158,679.00 *

salary range is for this level and may vary based on actual level of role hired for

This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
Pension. We are among the 2% of Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of services.
401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Leads the development, communication, and implementation of Customer Satisfaction and Integration strategic programs to optimize ERIE’s customer centric mindset and capabilities. Assists and advises key stakeholders to ensure the successful execution of divisional and enterprise initiatives. Assists in defining measurable problem statements with process and data analysis designed to deliver high customer and business impact. Leads or facilitates change management and/or business support for technology platforms.

The ideal candidate will be a strong problem solver who can turn strategy into action and manage complex projects from beginning to end. They will effectively lead change, influence key stakeholders, and communicate clearly and confidently with leadership across the enterprise.

Duties and Responsibilities

Supports and participates directly in Customer Satisfaction and Integration initiative development, as the technical and business subject matter expert to project teams as they address issues, manage scope, mitigate risk, resolve resource contentions, and control budgets.
Manages complex strategic initiatives to include the end-to-end process for Customer Satisfaction related initiatives.
Identifies opportunities to transform program and business processes.
Recommends effective, efficient solutions, identifies cost savings to maximize value.
Implements critical change management initiatives on behalf of department and division management.
Champions and monitors progress towards strategic planning goals and decisions made by management.
Socializes ideas to key stakeholders, Makes presentations to senior and executive leadership.
Consults, mentors and coaches project managers and other subject matter experts as needed to ensure success.

The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

Customer Focus
Nimble Learning
Values Diversity
Collaborates
Cultivates Innovation
Decision Quality
Ensures Accountability
Instills Trust
Optimizes Work Processes (IC)
Self-Development

Qualifications

Minimum Educational and Experience Requirements

Bachelor's degree and six years’ experience in analytics, continuous improvement, customer experience, or equivalent required; or
Associate’s degree and eight years’ experience in analytics, continuous improvement, customer experience, or equivalent required; or
High School Diploma and ten years’ experience in analytics, continuous improvement, customer experience, or equivalent required; or

Additional Experience

Strong knowledge of division functions and technology platforms required.
Strong knowledge of insurance operations required.
Strong knowledge of spreadsheet, database and word processing software required.
Degrees Preferred: Business, Analytics, or Information Technology.

Physical Requirements

Climbing/accessing heights; Rarely
Driving; Rarely
Lifting/Moving 0-20 lbs; Occasional (<20%)
Lifting/Moving 20-50 lbs; Occasional (<20%)
Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)

Nearest Major Market: Erie

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Refine Your Search

business analyst jobs in erie pa

Customer Satisfaction Consultant

Business Analyst (Insurance Domain) -Senior

Business Systems & Automation Analyst

Business Forecast Analyst

Lead Quality Specialist

Plant Controller

Chief Operating Officer

ERIEBANK, Community Office Manager

Account Executive

Radiology/Nuclear Medicine Subject Matter Expert (SME/Remote/Part-Time)

Sales Manager - Fort Myers, FL

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