Top 53 Customer advocate Jobs in Erie Pa

Scheduling Specialist, Associate
UPMC —Erie, PA
- $18.99 - $28.11 an hour
- High school diploma or GED
- Mentoring
- 1 year
- Work from home
Scheduling Specialist, Associate | Oncology
UPMC —Erie, PA
- $18.99 - $28.11 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
6h
Provider Advocate - Erie, PA
UPMC —Erie, PA
- $20.20 - $32.01 an hour
- Full-time
- Mid-level
- Microsoft Office
- High school diploma or GED
1d
Brand Ambassador
Sandpiper Productions —Erie, PA
- $62,400 - $72,800 a year
- Weekends as needed
- Bar
- 21 years or older
- Reliable transportation
- Flexible schedule
Quick Apply
Regional Client Solutions Manager
Hardinger Integrated Logistics LLC —Erie, PA
- Hospitality
- Mid-level
- Business development
- Opportunities for advancement
Quick Apply
Customer Account Specialist III, IV or V - PA Customer Accounts and Local Engagement - Western PA
FirstEnergy Corp —Erie, PA
- Extended hours
- 7 years
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Customer Service Associate / Outfitter
Sportsman's Warehouse —Erie, PA
- $11 an hour
- Part-time
- No experience needed
- High school diploma or GED
- Cleaning
- Wellness program
- Health insurance
8d
Cafe Associate
Sam's Club —Erie, PA
- $17 - $25 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Produce Associate
Sam's Club —Erie, PA
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Customer Relations Manager | Up to $100K+ Opportunity
Gary Miller Chrysler Dodge Jeep RAM —Erie, PA
- $75,000 - $100,000 a year
- Background check
- Clean driving record
- Dealership
- Paid training
- Paid holidays
1d
Sales Consultant
Victra - Verizon Wireless Premium Retailer —Erie, PA
- $40,000 - $64,000 a year
- Weekends as needed
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Paid parental leave
Quick Apply
10d
RN - OR (Full Time), St. Vincent
Allegheny Health Network —Erie, PA
- Full-time
- CPR Certification
- Nursing
- RN License
Healthcare Benefits and Finance Advocate |
LECOM Health —Erie, PA
- Full-time
- Skilled nursing facility
- Microsoft Outlook
- Customer service
- AD&D insurance
- Paid holidays
Baker and Packager Associate
Sam's Club —Erie, PA
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Behavioral Health Consultant - Peninsula Family Practice and Saint Vincent Family Medicine, Erie - FT
Allegheny Health Network —Erie, PA
- Full-time
- Hybrid work
- LMFT
- CPR Certification
- Addiction Medicine
7d
Customer Care Manager
Zurn Elkay Water Solutions —Erie, PA
- Full-time
- Inventory management
- 5 years
- Analysis skills
- Health savings account
- AD&D insurance
Prepared Meals and Rotisserie Chicken Associate
Sam's Club —Erie, PA
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Meat Lead Fresh Meat
Sam's Club —Erie, PA
- $22 - $30 an hour
- 18 years or older
- High school
- ServSafe
- Paid jury duty
- Disability insurance
Provider Contracting Advisor - Hospital & Physician Negotiations - Hybrid - Pittsburgh, PA
The Cigna Group —Erie, PA
- Online Application
- Customer service
- Research
- Mid-level
General Manager
Vertical Jump Park PA —Erie, PA
- $50,000 - $65,000 a year
- Weekends as needed
- Sales
- Mid-level
- Bachelor's degree
Quick Apply

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customer advocate jobs near erie pa

Scheduling Specialist, Associate

UPMC -
Erie, PA

Apply Now

Job Details

$18.99 - $28.11 an hour

Benefits

Work from home

Qualifications

Customer communication

Full Job Description

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of Erie at our East Bayfront location.

In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients’ demographic and insurance information.

We also offer a monthly incentive program, which is based off performance and 3 months of employment.

If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today!

Purpose:
Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence.

Responsibilities:

Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions.
Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information.
Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records.
Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership.
Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries.
Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient.
Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience.
Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience.
Attend all Scheduling Services meetings, trainings and educational discussions as scheduled.
Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests.
Remain current on all departmental policies, procedures, plan benefit designs, and modifications.
Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously.
Maintain employee and patient confidentiality at all times.

High School Graduate.
Minimum of one year experience in a Customer Service and / or Call Center Environment Required.
Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence.
Proven success in finding innovative solutions to enhance the patient experience.
Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required.
Proficient in Microsoft Office and Excel preferred.
Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries.
Must have a desire to help others and portray empathy in all situations.
Demonstrated flexibility and motivation to learn & grow in the role.
Complete and thorough understanding of 'Excellence in Service' requirements.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Apply Now

Refine Your Search

customer advocate jobs in erie pa

Scheduling Specialist, Associate

Scheduling Specialist, Associate | Oncology

Provider Advocate - Erie, PA

Brand Ambassador

Regional Client Solutions Manager

Customer Account Specialist III, IV or V - PA Customer Accounts and Local Engagement - Western PA

Customer Service Associate / Outfitter

Cafe Associate

Produce Associate

Customer Relations Manager | Up to $100K+ Opportunity

Sales Consultant

RN - OR (Full Time), St. Vincent

Healthcare Benefits and Finance Advocate |

Baker and Packager Associate

Behavioral Health Consultant - Peninsula Family Practice and Saint Vincent Family Medicine, Erie - FT

Customer Care Manager

Prepared Meals and Rotisserie Chicken Associate

Meat Lead Fresh Meat

Provider Contracting Advisor - Hospital & Physician Negotiations - Hybrid - Pittsburgh, PA

General Manager

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