Highmark Health
JOB SUMMARY
The job maintains a safe and secure environment for patients, visitors and staff at AHN hospitals and clinics. The incumbent enforces AHN policies and procedures while patrolling the facilities, grounds and other areas. Responds to all emergency situations throughout assigned AHN facilities and investigates and manages all security incidents and hazards on premises. This will include responding to and resolving disputes, removing unwanted, unauthorized or disruptive individuals from AHN property and executing lawful arrests if necessary. Provides excellent customer service to patients, visitors and staff during all interactions.
ESSENTIAL RESPONSIBILITIES
- Conduct proactive motor vehicle and foot patrols of AHN property and adjacent areas.
- Respond to all emergency situations throughout AHN hospitals; utilizing de-escalation techniques when required as well as restraining combative or disturbed patients.
- Testify in court and hearings when involved in arrest situations.
- Assist with traffic control when necessary
- Complete reports and incident documentation as required.
- Other duties as assigned.
EDUCATION
Required
Substitutions
Preferred
- Bachelor's Degree in Criminology
EXPERIENCE
Required
Preferred
LICENSES AND CERTIFICATIONS
Preferred
- Act 120: Municipal Police Training Certification
SKILLS
- Problem Solving & Decision Making
- Security/Safety
- Communication Skills
Language (Other than English)
None
Travel Required
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based
Teaches / trains others regularly
Does Not Apply
Travel regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Occasionally
Additional Employment Requirements:
PA Act 235 Certification (obtained within 90 days of hire)
Act 34 Criminal Background Clearance Certificate
Act 33 Child Abuse Clearance Certificate
Act 73 FBI Fingerprinting Criminal Background Clearance Certificate
CPR/AED within 30 days of hire
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. #IND123
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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