Top 63 Zone manager Jobs in Erie Pa

Client Success Manager I
DEFINITI LLC —Erie, PA
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Zone Lead - PT
At Home —Erie, PA
- Part-time
- Background check
- 18 years or older
- Sales
Quick Apply
Patient & Family Concierge (full-time)
UPMC —Erie, PA
- $18.19 - $27.58 an hour
- Full-time
- High school diploma or GED
- Driving
- ER
8h
Club Manager
Planet Fitness —Erie, PA
- Overtime
- 18 years or older
- Management
- Computer literacy
- Paid holidays
- Health insurance
Wireless Sales Representative
JAS Technology, Inc. —Harborcreek, PA
- $30,000 - $60,000 a year
- Full-time
- Mid-level
- POS
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Zone Lead - FT
At Home —Erie, PA
- Weekends as needed
- Background check
- 18 years or older
- Sales
Quick Apply
Front Desk Associate
Planet Fitness —Erie, PA
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
14d
Assistant Store Manager - Operations
At Home —Erie, PA
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Account Manager - Commercial Insurance (Construction / Contractors)
IOA National, Inc. —Erie, PA
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
8d
Integration Manager – M&A (Eastern Time Zones)
Insurance Office of America, Inc. —Erie, PA
- $100,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 8 years
- Paid holidays
- Health insurance
Quick Apply
11h
LEAD SALES ASSOCIATE-PT
Dollar General —Erie, PA
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
Overnight Front Desk Associate
Planet Fitness —Erie, PA
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Cleaner
Planet Fitness —Erie, PA
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Sales Associate
Chico's —Erie, PA
- 8 hour shift
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
Bi-Vocational Pastor at the Vietnamese Alliance Fellowship
The Christian and Missionary Alliance - U.S. Church Ministries —Erie, PA
- Part-time
- Mid-level
Overnight Cleaner
Planet Fitness —Erie, PA
- Overnight shift
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
(USA) Associate Optometrist (Part-Time) - Walmart
Walmart —Erie, PA
- $64.90 - $96.15 an hour
- Part-time
- High school
- HIPAA
- Mid-level
- Paid jury duty
- Paid parental leave
LEAD SALES ASSOCIATE-FT
Dollar General —Erie, PA
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
SALES ASSOCIATE LEAD-PT
Dollar General —Girard, PA
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
SALES ASSOCIATE LEAD-FT
Dollar General —Waterford, PA
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED

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Client Success Manager I

DEFINITI LLC -
Erie, PA

Quick Apply

Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Benefits administration
High school diploma or GED
Managing clients in a customer support role
Schedule management
Video conferencing software
Collaborative technology platforms
Customer support
Managing projects
Video conferences (communication methods)
Cross-functional collaboration
Cross-functional communication
Video conferencing systems operation

Full Job Description

Description:

Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.

Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what’s next for their retirement plans.

PURPOSE OF POSITION

The Client Success Manager is responsible for overseeing client success activities, ensuring timely completion of plan tasks, monitoring project deadlines, and facilitating communication between clients and internal teams for a minimum of 125 plans. This role requires the ability to manage multiple projects, possess a proactive problem-solving mindset, and excel in written and verbal communication with both internal and external partners.

PRIMARY DUTIES AND RESPONSIBILITIES

Key point of contact for clients and advisors ensuring client satisfaction and retention of their book of business.
Responsible for following up with clients on year-end data collection, 5500 filings, lost earnings, deposits for submission, form 5330 filings, document and amendment signatures, service agreement signatures, and other outstanding annual requirements
Monitor and report on project status, missed deadlines, and outstanding tasks using PensionPro and other reporting tools
Ensure timely and professional responses to client communications, follow up on escalations and unresolved inquiries, assist clients in understanding fiduciary responsibility and keeping them informed of regulatory and legislative updates, and collaborate with Retirement Plan Consultants (RPCs) with plan amendments if needed
Assist in the cross-selling of complimentary Definiti services
Coordinate with RPCs to verify project launches and task handoffs, maintain oversight of plan wrap-up activities
Assist with implementation and conversion processes in partnership with New Business Implementation (NBI) by collaborating with NBI and other teams as needed
Assist (as needed) with updating recordkeeping platforms and other tasks associated with client service.
Lead annual client reviews and meetings, providing proactive engagement and support for document-related issues
Maintain accurate documentation and records for compliance and audit purposes
Work in a team environment with all teams across Definiti to meet client’s needs.
Identify and engage with high-risk clients to mitigate any controllable client losses
Contribute to the ongoing development and refinement of Client Success Manager processes and best practices

Requirements:

COMPETENCIES REQUIRED

Strong organizational and project management skills
Excellent written and verbal communication and client service abilities
Proficiency with PensionPro or similar TPA management software
Demonstrates ability to work collaboratively across teams and adapt to evolving processes
Strong time-management skills to meet deadlines and maintain project timelines
Demonstrates exceptional attention to detail and highly developed organizational skills
Possesses strong analytical skills to assess situations, identify effective solutions, and reconcile discrepancies

EDUCATION AND QUALIFICATIONS

High School Diploma or GED required
Bachelor’s degree preferred
Minimum of 3 years of experience in the retirement plan administration industry
Broad knowledge of the retirement plan industry, willingness to obtain ASPPA QKA/QKS designation or NIPA equivalent within 1 year of hire
Minimum of 3 years’ experience in a client facing customer support role

REMOTE WORKING REQUIREMENTS

As a remote-first company, we have compiled expectations for a successful remote work environment:

Ability to build rapport with others remotely while working productively with limited in-person interaction
Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
Designate a quiet, and well-lit space free of as many distractions as possible
Be online and available to work during designated business hours in local time zone
Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint

BENEFITS

Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:

A virtual-first work philosophy for most jobs
401(k) with up to 4% match
Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn’t accrue.
12 paid holidays, 2 paid floating holidays, and your birthday is a holiday
Paid Parental Leave
A variety of medical, dental and vision plan options including Definiti subsidized premiums
Company-paid life insurance and short-term disability insurance
Bonus plan eligibility

Quick Apply

Refine Your Search

zone manager jobs in erie pa

Client Success Manager I

Zone Lead - PT

Patient & Family Concierge (full-time)

Club Manager

Wireless Sales Representative

Zone Lead - FT

Front Desk Associate

Assistant Store Manager - Operations

Account Manager - Commercial Insurance (Construction / Contractors)

Integration Manager – M&A (Eastern Time Zones)

LEAD SALES ASSOCIATE-PT

Overnight Front Desk Associate

Cleaner

Sales Associate

Bi-Vocational Pastor at the Vietnamese Alliance Fellowship

Overnight Cleaner

(USA) Associate Optometrist (Part-Time) - Walmart

LEAD SALES ASSOCIATE-FT

SALES ASSOCIATE LEAD-PT

SALES ASSOCIATE LEAD-FT

I want to receive the latest job alert for zone manager in erie pa

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