TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.
The WIC Nutrition Assistant (WNA) is responsible for determining WIC program eligibility of applicants and participants. This position is responsible for determining WIC program eligibility of applicants and participants. The WNA will complete thorough nutrition and health assessments during certification and recertification appointments, provide basic nutrition education and breastfeeding support, prescribe and issue food benefits, participate in outreach and breastfeeding activities, and provide referrals to other TrueCare services and community programs.
During completion of the WIC Nutrition Assistant Certification Training, the WNA will primarily perform front-office and participant support functions. Responsibilities include screening applicants for WIC eligibility, welcoming and assisting participants, answering incoming calls, issuing WIC food benefits, and orienting new participants to the WIC program.
Schedule is: 7:30a – 4:30pm; Lunch 11:45a to 12:45p; 2 late Days per month: 8:30a to 5:30p; Lunch 12:45p to 1:45p. One Saturday per month from 8:00a to 12:00p.
Location is Escondido , however, will be assigned to provide onsite WIC coverage at our Ramona WIC office as needed.
Duties & Responsibilities:
- Responds to incoming calls in a professional, courteous, and timely manner; assessing caller needs and appropriately triages or routes calls to the correct staff or department.
- Orients new participants to the WIC Program, including services provided, WIC authorized foods, use of WIC card, participant Rights and Responsibilities, and what to expect at WIC appointments.
- Accurately determines WIC program eligibility in accordance with policies and procedures using the WIC Web Information System Exchange (WIC WISE).
- Assesses individual nutritional status and identifies appropriate nutrition risks and interventions by reviewing biochemical (hemoglobin/hematocrit), anthropometric (length/height and weight), dietary, and health data in accordance with policies and procedures.
- Completes thorough nutrition and health assessments during certification and recertification appointments providing basic nutrition education and breastfeeding support using Participant Centered Education (PCE) principles and techniques; refers high-risk (HR) participants to the Degreed Nutritionist (DN) or Registered Dietitian (RD) for HR counseling and follow up in accordance with policies and procedures.
- Provides ongoing nutrition and breastfeeding education to WIC participants (via phone, video, or in person) based on their Nutrition Education Plan (NEP); accurately documents Care Plans, Nutrition Education Contacts (NECs), and pertinent comments/alerts in WIC WISE.
- Accurately prescribes and issues WIC food benefits; maintains card stock security.
- Accurately schedules WIC appointments in accordance with department scheduling guidelines and in alignment with participants’ Nutrition Education Plans (NEPs).
- Utilizes TrueCare’s Electronic Medical Records (EMR) system and CDPH/WIC approved systems to accurately assess and manage WIC participant data in compliance with confidentiality and privacy policies and procedures.
- Promotes and supports breastfeeding as the recommended method of infant feeding in alignment with CDPH/WIC, TrueCare, and Breastfeeding Friendly Health Center guidelines.
- Assists with the Electric Breast Pump Loan Program, including pump distribution, documentation, and cleaning.
- Refers participants to other TrueCare services and community programs; documents follow-up as needed.
- Supports WIC Program Administration through caseload maintenance activities, participation in workgroups, and outreach efforts.
- Attends, completes, and actively participates in WIC Department Meetings, team huddles, continuing education, and trainings, as assigned.
- Flexibility to work at assigned WIC location(s) based on department needs and/or goals.
Required Qualifications:
- High school diploma or equivalent.
- Minimum of one (1) year of customer service experience, HEALTHCARE preferred.
- Strong typing and computer skills with proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams).
- Bilingual in Spanish
Desired Qualifications:
- Associate’s degree from an accredited institution in nutrition or another health-related field.
- Knowledge of the WIC Program and maternal child health.
The starting pay for this role is $23 - during lifespan of this role, one can be increased up to $32.20 on an hourly basis.
Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.
TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.
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