JOB SUMMARY
The Shelter Receptionist is the first point of contact for Española Humane and plays a vital role in providing a welcoming, professional, and compassionate environment for all visitors. This role involves greeting clients, managing incoming calls, scheduling appointments, and supporting shelter operations through accurate administrative work and cross-departmental collaboration. The ideal candidate thrives in a fast-paced setting, demonstrates exceptional interpersonal and organizational skills, and is passionate about serving both people and animals in the community.
RESPONSIBILITIES
- Welcome all visitors and clients with professionalism and warmth.
- Provide accurate information about Española Humane’s services and procedures.
- Answer and route phone calls, manage voicemails, and respond to inquiries.
- Process payments and invoices for adoptions and services.
- Schedule appointments for rechecks, vaccinations, and medical services.
- Support the adoption process by providing guidance and accurate documentation.
- Maintain orderly, confidential records through accurate data entry and filing.
- Collaborate with various departments (clinic, foster, kennel, offsite, etc.) to support daily operations.
- Ensure the reception area is clean, organized, and welcoming at all times.
- Assist team members with general administrative support as needed.
- Maintain a courteous and professional demeanor under all circumstances.
This position performs in accordance with the organization’s expectations for animal care, teamwork, and interpersonal relations, and actively contributes to improving service delivery, communication, and consistency.
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.
CORE COMPETENCIES
- Customer Service
- Communication
- Organization
- Attention to Detail
- Multitasking
- Team Collaboration
- Compassion
MINIMUM QUALIFICATIONS
- High school diploma or equivalent (GED).
- Strong customer service and interpersonal skills.
- Excellent written and verbal communication skills.
- Proficiency in basic computer applications (e.g., Microsoft Office, Google Workspace).
- Ability to multitask in a high-traffic environment.
- Basic knowledge of animal care and shelter operations.
- Ability to work both independently and collaboratively.
- Commitment to confidentiality and handling sensitive information with discretion.
PREFERRED QUALIFICATIONS
- Experience in an administrative, receptionist, or customer-facing role.
- Experience working in an animal shelter, veterinary clinic, or similar environment.
- Bilingual proficiency in English and Spanish is strongly preferred.
- Familiarity with animal shelter management software (e.g., Pulse, PetPoint).
PHYSICAL REQUIREMENTS/WORKING CONDITIONS
- Ability to lift and carry up to 50 pounds.
- Prolonged periods of sitting, standing, and walking.
- Frequent bending, reaching, and movement in and out of reception workspace.
- Manual dexterity for typing, phone use, and filing.
- Adequate vision and hearing to perform job functions safely and effectively.
- Must be comfortable working in an environment with animals of all types, sounds, and scents.
Española Humane is an equal opportunity employer and does not discriminate against candidates or employees based on race, color, religion, sex, national origin, age, pregnancy, disability, military status, veteran status, genetic history or any other protected status. Española Humane encourages all qualified individuals to apply.
DISCLAIMER
I have read the job description. I understand the information contained in the job description. I further understand that this job description is not intended and should not be construed as an exhaustive list of all the responsibilities, skills, efforts, or physical requirements/working conditions associated with my job. I may be required to perform additional tasks necessary to meet standards of quality and care.
Job Type: Full-time
Pay: $18.50 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
