Top 6 Night auditor Jobs in Estero, Fl

Night Auditor
Home 2 Suites Ft. Myers —Fort Myers, FL
- Part-time
- Spanish
- English
- Hotel
- On-the-job training
Night Auditor
Hampton Inn & Suites —Fort Myers, FL
- Full-time
- Hotel
- Entry level
Quick Apply
1d
Night Auditor (part-time)
Residence Inn Sanibel Beach —Fort Myers, FL
- Part-time
- English
- Mid-level
- Residential
- 401(k)
- Employee discount
Quick Apply
Night Auditor - Part Time
Sanibel Harbour Marriott Resort and Spa —Fort Myers, FL
- From $18 an hour
- Full-time
- Management
- Word processing
- Windows
- Disability insurance
- Health insurance
Quick Apply
Night Auditor
AC Hotel Naples —Naples, FL
- Full-time
- Hotel
- Front desk
- Entry level
- Paid holidays
- Health insurance
Quick Apply
2h
Night Auditor
Pyramid Hotel Group —Naples, FL
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills

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TownePlace Suites Estero, FL —Estero, FL
Greet guests and visitors with a warm and welcoming demeanor. Answer phone calls and respond to emails in a timely and professional manner.
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Front Desk Agent
Hyatt Vacation Club at Coconut Cove —Bonita Springs, FL
Answers telephone calls and routes calls to the proper department as applicable. Actively listens and responds positively to guests' questions, concerns, and…
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Front Desk Night Audit, Overnight Shift, Part Time
Crescent Hotels & Resorts LLC —Columbus, OH
As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to…
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Night Auditor
Courtyard - Columbus Airport —Columbus, OH
Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
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Night Auditor

Home 2 Suites Ft. Myers
Fort Myers, FL

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Job Details

Part-time

Benefits

On-the-job training

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Summary

Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift.

Job Duties

Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.
Transfers charges and deposits to master accounts.
Closes necessary accounts at month end.
Prepares final reports of all daily revenue summaries.
Posts all room and tax revenues and late charges, including No-Shows.
Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)
Changes system date.
Follows all company policies and procedures as outlined in Policy Manual.
Responsible for Life Safety Procedures and equipment
Participates (at some properties) in Manager on Duty schedule.
Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including grooming, verbiage, and body language, at all times.
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
Fosters teamwork by offering assistance to others, as needed.

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
Recommends other Baywood properties to our guests, when appropriate.
Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Education:

High School diploma

Certifications / Licenses:

TIPS, or similar approved, alcohol server training certification (as required)

Experience:

Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills:

Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on geographic market
Ability to work the shifts required for the position

Ability to learn and adhere to Brand & Baywood Hotels’ standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations

Physical Demands

Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None

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