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Vendor Relations Manager - Facilities Management

NEST of Florida
Bonita Springs, FL

Quick Apply

Job Details

$80,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Pet insurance

Qualifications

Vendor relationship building
Customer communication
Staff supervision
Microsoft Excel
Team supervision
Pricing analysis
Coaching
Word embeddings
Client relationship development
Team development
Bachelor's degree
Data interpretation
Leading team collaboration initiatives
Vendor negotiation
Profitability analysis
Productivity software
Process improvement planning
Business operations
Cross-functional team management
Financial acumen
Cross-functional communication

Full Job Description

ISP Relations Manager

Lead the Network. Drive Operational Excellence. Build Lasting Partnerships.

If you’re a strategic leader who thrives on building strong business relationships, developing high-performing teams, and improving operational performance, this is your opportunity to make a measurable impact while helping shape the future of service delivery.

Sewell, New Jersey / Naples, Florida

Who We Are

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations reduce costs and improve operational performance through industry-leading technology, operational excellence, and a nationwide network of trusted Independent Service Providers (ISPs).

Our success is built on strong partnerships—with our clients, our service providers, and each other.

What You’ll Do

As the ISP Relations Manager, you’ll lead a growing department responsible for developing, managing, and optimizing NEST’s nationwide Independent Service Provider (ISP) network. You’ll oversee provider strategy, team leadership, operational performance, and continuous improvement initiatives that directly impact customer satisfaction, service quality, and company profitability.

You’ll work closely with Operations, Client Services, Finance, Technology, and other departments to ensure our provider network continues to deliver exceptional service across every market we support.

Responsibilities include:

Lead the day-to-day operations of the ISP Relations department while coaching, developing, and supporting Supervisors, Specialists, and Associates.
Build, grow, and maintain a high-performing nationwide network of Independent Service Providers.
Oversee provider sourcing, onboarding, compliance, credentialing, performance management, and relationship development.
Conduct recurring business reviews with providers to improve service quality, operational performance, compliance, and profitability.
Negotiate provider pricing and agreements while balancing long-term partnerships with company financial objectives.
Analyze provider performance, utilization, market coverage, and operational trends to identify improvement opportunities.
Identify provider coverage gaps and implement strategic recruiting and retention initiatives to strengthen the network.
Monitor departmental KPIs, dashboards, and reporting to drive informed business decisions.
Develop and implement process improvements that increase efficiency, consistency, and service quality.
Champion technology enhancements, reporting tools, automation, and system improvements that support operational excellence.
Partner with Operations, Client Services, Finance, Human Resources, and Technology to achieve organizational objectives.
Resolve escalated provider and client concerns while maintaining exceptional customer satisfaction.
Foster a culture of accountability, continuous improvement, collaboration, and professional development within the department.

Who Thrives in This Role

Strategic leaders who enjoy developing people and building high-performing teams.
Relationship builders who excel at negotiating and managing long-term business partnerships.
Analytical decision-makers who balance financial performance with operational excellence.
Collaborative professionals who enjoy solving complex business challenges across multiple departments.
Leaders who embrace accountability, innovation, and continuous improvement.
Professionals who are energized by creating scalable processes and driving measurable results.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
Minimum of 7 years of progressive experience in facilities management, vendor management, supplier management, contractor network management, field service operations, or a related operational environment.
Minimum of 3 years of leadership experience managing teams and developing employees.
Strong financial acumen with experience analyzing profitability, pricing strategies, KPIs, and operational metrics.
Experience leading cross-functional operational initiatives and driving continuous improvement.
Excellent communication, negotiation, coaching, and relationship management skills.
Strong analytical and problem-solving abilities with the ability to make data-driven decisions.
Proficiency in Microsoft Office, particularly Excel and Word.
Ability to travel up to 20% as business needs require.

Preferred Qualifications

Experience managing a nationwide provider, contractor, supplier, or service network.
Experience within facilities management, field services, construction, maintenance, logistics, or other multi-site service organizations.
Experience utilizing CRM, ERP, vendor management, or workforce management systems.
Experience developing performance dashboards and operational reporting.

Pay & Perks

Competitive salary commensurate with experience starting in the $80K range.
Eligibility for Company Incentive Program.
PTO package including holidays, vacation, personal, and sick time.
Medical plans with employer contribution.
401(k) with company match.
Employer-paid life insurance ($15,000).
Employee Assistance Program (EAP).
Optional Dental, Vision, Pet Insurance, Legal, and Identity Protection plans.
Professional development and career growth opportunities.
Company-sponsored engagement and philanthropic events.

Our Values

Innovation – Driving results through technology and operational excellence.

Helping – Supporting our clients, communities, service providers, and employees.

Together – Building trusted partnerships through teamwork, respect, and collaboration.

Equal Opportunity Employer

NEST is proud to be an Equal Opportunity and Equal Pay Employer.

If you’re ready to lead a nationwide provider network, develop exceptional teams, and drive operational excellence, we’d love to hear from you.

Apply today and help shape the future of Integrated Facilities Management at NEST.

Behaviors

Preferred

Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Peer Recognition: Inspired to perform well by the praise of coworkers
Goal Completion: Inspired to perform well by the completion of tasks
Financial: Inspired to perform well by monetary reimbursement

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

vendor relations manager facilities management jobs in estero, fl

Vendor Relations Manager - Facilities Management

COMMERCIAL PROPERTY MANAGER

Activities Director - Senior Living

Assistant General Manager

General Manager / Chief Operating Officer

Assistant Finance (Accounting) Manager

Strategic Provider Network Manager

Housing & Transportation Manager

Front of House Manager

HR Manager (Full-Time)

Director of Spa

Executive Chef

Construction Project Manager

Assistant Property Manager - Multifamily