Top 28 Guest service agent Jobs in Estero Fl

Experienced Hotel Front Desk Agent
Perry Hotel Naples —Naples, FL
- $18 - $20 an hour
- Temporary
- Background check
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick Apply
Resort Front Desk Customer Service Agent
Tricom Property Management —Fort Myers Beach, FL
- From $16 an hour
- Weekends as needed
- Background check
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent (Part-Time)
Hyatt Vacation Club at Coconut Cove —Bonita Springs, FL
- $18.05 an hour
- Part-time
- Background check
- US work authorization
- In-person
- Free parking
- 401(k)
Quick Apply
Guest Service Agent - Embassy Suites Ft. Myers Estero
Hilton —Estero, FL
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
2d
Guest Service Agent
TownePlace Suites Estero, FL —Estero, FL
- $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Cleaning
Guest Service Agent - 7a-3p (weekends & holidays ) Starting @ $15.25 - FT- Experience a must
Embassy Suites by Hilton - Fort Myers/Estero, FL —Estero, FL
- $15.25 an hour
- Weekends as needed
- Hotel
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
1d
Front Desk Agent
Hyatt Vacation Club at Coconut Cove —Bonita Springs, FL
- $18.05 an hour
- Part-time
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Free parking
- 401(k)
Front Desk Agent
TownePlace Suites Fort Myers —Fort Myers, FL
- Weekends as needed
- Computer literacy
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
1d
Weekend Front Desk Agent
Fort Myers Beach Vacation Rentals —Fort Myers Beach, FL
- $18 - $21 an hour
- Part-time
- Bilingual
- Customer service
- Driver's License
Quick Apply
4d
Front Desk Agent 3pm - 11pm
PRIME GROUP —Fort Myers, FL
- $16.50 - $17.00 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Ability to walk for extended periods
Quick Apply
Front Desk Agent 3PM-11PM
Springhill Suites by Marriott Fort Myers Airport —Fort Myers, FL
- $16.50 - $17.00 an hour
- Weekends as needed
- Background check
- Google Workspace
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
12h
Guest Services Agent - GullWing Beach Resort & Pointe Estero Beach Resort (Dual Role)
SUNSTREAM HOTELS & RESORTS LLC —Fort Myers Beach, FL
- Weekends as needed
- Entry level
- Resort
4d
Front Desk Agent
Edgewater Beach Hotel —Naples, FL
- $17 an hour
- Full-time
- High school diploma or GED
- Criminal background check
- Organizational skills
- Free parking
- Disability insurance
Quick Apply
Front Desk Agent/ Hyatt House/ PT
Schulte Hospitality Group —Naples, FL
- $17 - $19 an hour
- Part-time
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
13d
Front Desk Spa Specialist
Troon —Naples, FL
- Part-time
- High school diploma or GED
- Entry level
- Resort
Quick Apply
Front Desk Agent
Pyramid Hotel Group —Naples, FL
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Computer skills
7d
Vacation Planning Center Agent- Remote
Pink Shell Beach Resort & Marina —Fort Myers Beach, FL
- From $18 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Entry level
Quick Apply
1d
Guest Service Agent
Tween Waters Island Resort & Spa —Captiva, FL
- From $19 an hour
- Full-time
- Sales
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
5d
Front Office Supervisor
Hyatt Regency Coconut Point —Bonita Springs, FL
- Weekends as needed
- Mid-level
- Hotel
- Ability to stand for extended periods
Front Desk Agent
Sanibel Harbour Marriott Resort and Spa —Fort Myers, FL
- $15 - $16 an hour
- Full-time
- Accounting
- Entry level
- Resort
- Disability insurance
- Health insurance
Quick Apply

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guest service agent jobs near estero fl

Experienced Hotel Front Desk Agent

Perry Hotel Naples
Naples, FL

Quick Apply

Job Details

Temporary | Part-time | Seasonal | Full-time
$18 - $20 an hour

Benefits

Free parking
Employee discount
Life insurance
Food provided

Qualifications

Hospitality
Accounts receivable
Customer service
Writing skills
In-person customer service
English
De-escalation techniques
Conflict de-escalation
Microsoft Office
Property management systems (PMS)
Front desk
Algebra
Productivity software
Guest services
Hotel and accommodations guest complaints handling
Hotel experience

Full Job Description

Job Description Front Desk Agent / Arrival Specialist

The Perry Hotel Arrival Specialists play a crucial role in ensuring the guests have the best possible overall experience from the moment they arrive on property! By our very nature, we are storytellers. Often the best stories we have are those that we ourselves have lived! Our experiences! The Perry Hotel is about providing what we believe are one of life’s most sought-after items: Memorable travel and hospitality experiences – Collectable Stories!

Here are some key aspects of the role:

Position Overview: Front Desk Agents use common sense and practical approaches through the resources of our facilities to provide the best possible guest experience from arrival to departure, and back again! We provide a hospitality product that is remembered for personalized experiences and defined by the wonderful people that create them for our amazing guests.

Reports To: The Front Desk Arrival Specialist reports directly to the Guest Experience Manager and Reservations Manager.

Required Training/Experience: A Minimum of one year of experience in customer service or front desk role, ideally within a luxury or boutique hotel environment. Candidates must be familiar with five-star service standards, have experience using hotel property management systems (PMS), reservation software, and Microsoft Office, and possess excellent verbal and written communication skills to ensure clear guest interaction and effective team collaboration. Knowledge of local Naples area attractions, dining, and activities is also a plus.

Minimum Qualifications:

Effective communication and interpersonal skills.
Must have command of the English language, written and verbal.
Must have basic mathematical skills and cash handling skills.
Must be able to organize time effectively and work flexible and extended hours, including nights, weekends and holidays.
Must be able to stand extended periods of time.
Good hearing and vision with or without corrective lenses.
Must be able to bend, stoop and squat, and lift up to 50 pounds
Must have strong problem-solving abilities
Must handle guest conflict well and deescalate any arising concerns.
Strong conflict resolution skills are essential to managing guest issues efficiently and professionally.

Responsibilities:

Count cash drawer
Review emails
Review for any VIP’s, special requests, early arrivals, back-to-back reservations, or any duplicates.
Assign guest rooms accordingly
Review Departure List and check for any Special Billing instructions
Inform housekeeping of changes to reservations length of stay, back to back reservations, or room moves
Ensure cleanliness of the Lobby, Pantry, and Lounge, inform the housekeeping department of any cleaning or dusting required
Make sure arrivals are properly routed with the right form of payment
Review any Tax-Exempt folios to ensure we have the correct paperwork attached
Check front office email constantly
Review any same day reservations
Review in-house guest listing and check to ensure we have phone numbers, email, and mailing address for all guests
Pre-register guests as they arrive and communicate with housekeeping to ensure the appropriate rooms become available in a timely manner
Make every effort to check guests in early
Restock any items at the Front Desk or in the Lobby Pantry as necessary
Ensure tasks from the morning have been followed up on and completed.
Review any open tickets for housekeep or facilities and follow-up
Prepare end of shift notes in the email ‘Pass On’
Check and clean office and front desk prior to shift ending
Count Bank
Close out cashier session, log out, and make any shift cash drops
Maintaining high standards of work quality.
Performs all other related duties as assigned.

Appearance and Grooming: All staff members are required to follow the guidelines set forth by the associate handbook.

Language Skills: Ability to read and comprehend instructions, email correspondence and memos. Ability to effectively convey clear and professional communications verbally on the phone, in person, and in writing to our guests. Bilingual/Multilingual abilities are encouraged, but not required.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, percentages and ability to apply concepts of basic algebra.

Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished written, oral, or diagram form, ability to deal with problems involving several concrete variables in standardized situations and ability to address customer personalities in various business situations.

Job Types: Full-time, Part-time, Seasonal

Pay: $18.00 - $20.00 per hour

Benefits:

Employee discount
Food provided
Free parking
Life insurance

Experience:

Hospitality: 1 year (Preferred)

Ability to Commute:

Naples, FL 34110 (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in estero fl

Experienced Hotel Front Desk Agent

Resort Front Desk Customer Service Agent

Front Desk Agent (Part-Time)

Guest Service Agent - Embassy Suites Ft. Myers Estero

Guest Service Agent

Guest Service Agent - 7a-3p (weekends & holidays ) Starting @ $15.25 - FT- Experience a must

Front Desk Agent

Front Desk Agent

Weekend Front Desk Agent

Front Desk Agent 3pm - 11pm

Front Desk Agent 3PM-11PM

Guest Services Agent - GullWing Beach Resort & Pointe Estero Beach Resort (Dual Role)

Front Desk Agent

Front Desk Agent/ Hyatt House/ PT

Front Desk Spa Specialist

Front Desk Agent

Vacation Planning Center Agent- Remote

Guest Service Agent

Front Office Supervisor

Front Desk Agent

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