Top 25 Desk supervisor Jobs in Estes Park, Co

Customer Service Manager
Estes Valley Library District —Estes Park, CO
- $68,600 - $105,700 a year
- Weekends as needed
- Spanish
- 5 years
- Public speaking
- Health insurance
- Dental insurance
4d
Crags Lodge | Front Office Supervisor
Crags Lodge —Estes Park, CO
- $22 - $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Supervisor - FT Year-round - Stanley Hotel
Sage Hospitality —Estes Park, CO
- From $24 an hour
- Full-time
- Computer literacy
- No high school diploma
- Mid-level
- Free parking
- AD&D insurance
8d
Front Desk Clerk, Holiday Inn Estes Park
Delaware North —Estes Park, CO
- $18.50 - $19.50 an hour
- Weekends as needed
- Ability to walk for extended periods
- No high school diploma
- Ability to climb stairs
- Paid parental leave
- Paid holidays
3d
Assistant Property Manager
Housing Catalyst —Fort Collins, CO
- $20.44 - $28.74 an hour
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Banquet Supervisor
Highway West Vacations —Grand Lake, CO
- $25 an hour
- Weekends as needed
- Microsoft Excel
- Ability to walk for extended periods
- Basic math
Quick Apply
Limited Scope/Radiologic Technologist
American Family Care Longmont —Longmont, CO
- $30 - $36 an hour
- Full-time
- Urgent Care
- Pass drug screening
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Patron Experience (Customer Service) Manager
Estes Valley Library —Estes Park, CO
- $68,000 - $105,000 a year
- Weekends as needed
- Spanish
- 5 years
- Public speaking
Quick Apply
1d
Cubz Den Attendant
Estes Valley Recreation and Park District —Estes Park, CO
- $18 - $20 an hour
- Part-time
- Spanish
- CPR Certification
- Sanitation
Quick Apply
Front Desk
Loveland Microtel —Loveland, CO
- Part-time
- Computer literacy
- Basic math
- Hotel
Patient Access / Medical Assistant
Sunrise Community Health Center —Loveland, CO
- $19.11 - $27.44 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- COVID-19 protective measures
- AD&D insurance
Club Manager
Planet Fitness - PF Baseline Fitness —Longmont, CO
- $55,000 a year
- Full-time
- Computer literacy
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
Quick Apply
Night Auditor
Loveland Microtel —Loveland, CO
- Part-time
- Computer literacy
- Basic math
- Mid-level
Maintenance
Loveland Microtel —Loveland, CO
- Part-time
- Computer literacy
- Basic math
- Mid-level
Medical Assistant / EMT
American Family Care Longmont —Longmont, CO
- $21 - $25 an hour
- Weekends as needed
- Urgent Care
- Pass drug screening
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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Front Desk Supervisor - FT Year-round - Stanley Hotel
Sage Hospitality —Estes Park, CO
Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests. We offer (for Full-time team members):
From $24 an hour
8d
Crags Lodge | Front Office Supervisor
Crags Lodge —Estes Park, CO
Supervise front desk agents, receptionists, bell staff, and other front office personnel. The Front Office Supervisor is responsible for overseeing the daily…
$22 - $25 an hour
Quick Apply

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Customer Service Manager

Estes Valley Library District
Estes Park, CO

Apply Now

Job Details

Full-time
$68,600 - $105,700 a year
4 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
Employee discount
Retirement plan

Qualifications

Teamwork
Managing teams in a customer support role
Employee relationship building
English
Driver's License
Bachelor's degree
Team training
Project leadership
Stakeholder relationship building

Full Job Description

Patron Experience (Customer Service) Manager

Division: Patron Experience (PX)

Supervises: Service Desk Supervisor, Outreach & Communications Specialist, and Adult, Teen, Youth, & Tech Arts Librarians

Reports to: Library Director

FLSA Status: Exempt; Full-time

Pay Grade: 19 or 20

Summary Description

The Patron Experience (PX) Manager is responsible for the Library’s customer service division, shaping vision into practice. Designs, delivers, and evaluates all public services. Acts as the Library’s cross-functional advocate, championing patron feedback across teams and services to drive continuous improvement. Provides leadership and supervision to division staff at all service points. Achieves key results under the Library's strategic plan. Puts the Library’s organizational values and professional ethics into daily practice.

Essential Functions - Employees are accountable for all duties of this job.

Division Leadership & Strategy

Supports the Director in implementing the Library’s strategic plan by translating vision and service goals into actionable plans.
Serves on the leadership team; develops initiatives that advance Library objectives; coordinates with the Operations Manager and others to formulate and interpret management decisions, directions, and procedures for staff and the public.
Identifies needs/service gaps in the community; uses data analysis to drive quality improvements.
Oversees the design and implementation of programs & outreach, integrating collections and technology in traditional and innovative ways.
Creates, exemplifies, and maintains staff standards for service desks, programs, outreach, and communications.
Manages PX goals, metrics, and performance measures; provides regular division reports.
Represents the Library at local events and meetings; develops partnerships that expand community connections and pop-up events, increasing Library access and enabling alternative delivery methods.

Supervision: Staff & Services

Oversees the daily operations of all areas of the PX division's functions: patron accounts, service desks, makerspace, programs, special events, collection development (in collaboration with the acquisitions team) & merchandising, outreach, community relations, and digital marketing.
Sets expectations and inspires PX staff involvement in organizational progress through collaborative problem-solving processes.
Hires, supervises, and coaches division staff; provides clear performance feedback; evaluates training needs and provides appropriate learning opportunities; conducts performance reviews, discipline, and termination procedures. Recognizes accomplishments.
Ensures PX volunteers receive effective training and oversight.

Administrative Duties

Attends and actively participates in all Library board meetings; assists in developing Minutes; provides research for planning purposes; facilitates trustee development and staff relations.
Establishes protocols for patron safety, conflict de-escalation, and the fair and impartial enforcement of the Library's code of conduct. Effectively handles escalated patron concerns.
Oversees scheduling, conducts team meetings, and ensures productive engagement and two-way communication with staff.
Manages division budget, resources, payroll, purchasing and contract oversight, and prepares annual budget requests.
Operates in accordance with Board policies; develops procedures to align governance and operations. Keeps division procedures current; makes recommendations for future improvements.

Other Duties

Attends regular staff, division, team, and one-on-one meetings.
Participates in professional training and development.
Provides occasional service-desk shifts, program hosting, and outreach duties.
Performs other related duties as required.

Knowledge, Skills & Abilities

Communication & Relationship Management

Excellent communication and public speaking skills. Models tact, diplomacy, and active listening.
Demonstrates civility and professionalism in relationships across differences. Treats others with respect.
High EQ: Self-aware and able to navigate others' emotions. Builds collaborative relationships.
Models expected behaviors. Accepts feedback from others. Delivers constructive feedback through candid dialogue. Builds trust.

Customer Service / Library Principles

Expertise in customer service management and project oversight.
Data-driven decision-making; proficient in developing and analyzing KPIs to best serve patrons.
Responds to the needs of a diverse community by applying data and research to improve services.
Knowledge of public library principles and best practices; Advocates for intellectual freedom; handles confidential information with discretion and integrity.

Leadership

Exercises considerable initiative and independent judgment in meeting objectives.
Strong and effective conflict resolution skills. Creatively negotiates, persuades, and handles stressful situations positively; promptly identifies and resolves problems.
Commits to long hours of work when necessary to reach goals. Continuously improves skills.
People-first coach and mentor, developing and coordinating staff. Delegates work effectively.

Technical Skills

Excellent computing skills, including Google products, Zoom, Adobe, and other software.
Proficient with Patron Relationship Management or CRM platforms, customer segmentation and data analytics systems, Integrated Library Systems, or other large databases/SaaS applications.

Education & Experience

Requires a combination of education, formal training, and work experience that produces the knowledge, skills, and ability to perform the position’s essential duties and responsibilities.

Required: Bachelor's Degree and 6 years of progressively responsible supervisory experience in a customer service environment; Fluent written and spoken English; Colorado Driver’s license.
Desired: Master’s Degree in Library Science or 10 years of professional library management experience; 5 or more years of experience in essential job functions; Bilingual in English and Spanish.

Working Environment

Schedule varies according to the Library's needs, including weekends, evenings, daytime, and some holidays.
Significant daily screen time at a computer, sitting or standing.
Frequent listening and speaking with patrons, staff, community partners, and vendors.
Frequent regular movement, light lifting, transporting materials, and other physical activities.
Regularly drives to and works in various locations in the Estes Valley and out of town.
Regular requirements include standing, walking, crouching, stooping, squatting, twisting, climbing, pushing/pulling up to 50 pounds, and lifting up to 25 pounds.
Regularly works in shared staff spaces with fluctuating noises, odors, and indoor temperatures.
Regularly uses changing workplace technologies and equipment; occasionally uses tools that are sharp, hot, or that may otherwise pose potential safety risks.
Occasionally retrieves items with bags or by pushing a cart to and from outside book drops, sometimes in inclement weather.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties, responsibilities, or qualifications may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The Estes Valley Library is an essential part of the community and an equal opportunity employer.

Pay: $68,600.00 - $105,700.00 per year

Benefits:

Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

desk supervisor jobs in estes park, co

Customer Service Manager

Crags Lodge | Front Office Supervisor

Front Desk Supervisor - FT Year-round - Stanley Hotel

Front Desk Clerk, Holiday Inn Estes Park

Assistant Property Manager

Banquet Supervisor

Limited Scope/Radiologic Technologist

Patron Experience (Customer Service) Manager

Cubz Den Attendant

Front Desk

Patient Access / Medical Assistant

Club Manager

Night Auditor

Maintenance

Medical Assistant / EMT

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