Top 21 Customer service lead Jobs in Euclid, Oh

Lead CSR/Teller - Reservoir Place, Cleveland, OH - Full-Time
Fifth Third Bank —Cleveland, OH
- $43,680 - $67,700 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Guest Services Leader
Pilot Company —Richfield, OH
- $14.95 - $22.22 an hour
- Weekends as needed
- Background check
- Military encouraged
- Computer skills
- Health insurance
- Dental insurance
Client Service Leader
Gallagher Benefit Services —Cleveland, OH
- $74,500 - $145,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
Lead Retail Customer Service Associate
FedEx Office —Beachwood, OH
- $17.75 - $20.85 an hour
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Solution Outcome Management Leader @Advizex (Remote)
Myriad360 —Cleveland, OH
- $130,000 - $150,000 a year
- Remote
- Computer Science
- 5 years
- Master's degree
- Profit sharing
- Disability insurance
Quick Apply
Customer Service Lead
Keene Inc —Cleveland, OH
- $55,000 - $60,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health savings account
- Health insurance
Quick Apply
Lead Customer Service Representative
Circle K —South Euclid, OH
- $16.50 - $17.00 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Basic math
Customer Operations Lead
Keene Inc —Cleveland, OH
- $55,000 - $60,000 a year
- Full-time
- Background check
- Spanish
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Lead CSR/Teller - Solon, OH - Full Time
Fifth Third Bank —Solon, OH
- Full-time
- Mid-level
- Office
- 3 years
Small Business Bookkeeping Team Leader (Client Accounting Services - CAS)
Budgetease —Cleveland, OH
- $35 - $45 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Computer literacy
- Mileage reimbursement
- Paid holidays
Quick Apply
Retail Customer Service Lead
PetSmart —Aurora, OH
- $13.65 - $22.70 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Customer Service Sales Lead
The Barkley Pet Hotel and Day Camp —Chagrin Falls, OH
- From $16 an hour
- Weekends as needed
- Hybrid work
- Computer literacy
- Mid-level
- Computer skills
- Paid training
- Disability insurance
Quick Apply
Customer Service Sales Lead
PetSuites —Twinsburg, OH
- Weekends as needed
- Hybrid work
- Computer literacy
- Mid-level
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Senior Client Services Lead
Further —Cleveland, OH
- Hybrid work
- Senior level
- Leadership
- Negotiation
- Paid parental leave
- Health savings account
Quick Apply
Retail leader with strong emphasis on sales and customer service
The Woodhouse Day Spa - Cleveland —Rocky River, OH
- $15 - $18 an hour
- Full-time
- Guest services
- Communication skills
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Lead Customer Service Associate
Par Mar Stores —Hinckley, OH
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
13d
Experience Team Lead
Exodus Hair —Cleveland, OH
- From $15 an hour
- Full-time
- CRM software
- Sales
- Inventory management
- Paid training
- Paid time off
Quick Apply
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Cleveland, OH
- 5 years
- Research
- Travel
13d

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BOH, Expo, Cook, Dish, Shift Leader
Barrio Tacos —Hudson, OH
The BOH Team meets the company standards of quality, service, safety, sanitation, cleanliness, and hospitality in providing guests with thoughtfully prepared…
$15 - $19 an hour
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Event Coordinator Lead
The Foundry Social —Medina, OH
You will be responsible for Event Coordination for all events, taking event related phone calls, responding to event related emails, ensuring the host team is…
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Customer Service Lead Coordinator
Aramark —Groveport, OH
? One (1) year of call and customer service experience. This role will monitor staff performance and ensure customers' satisfaction.
$22 - $25 an hour
Retail Customer Service Lead
PetSmart —Grove City, OH
Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
$13.65 - $22.70 an hour

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Lead CSR/Teller - Reservoir Place, Cleveland, OH - Full-Time

Fifth Third Bank -
Cleveland, OH

Apply Now

Job Details

Full-time
$43,680 - $67,700 a year

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

Provide follow up to customer questions and find solutions to address issues

Be responsive and timely with correspondence to keep lines of communication open and clear

Maintain a position of trust and responsibility by keeping all customer business confidential

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

Partner with Financial Center Manager to gather and report monthly FCA requests.

Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Assist in training newly hired Customer Service Representative

Referrals:

During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

Build and maintain a working knowledge of the Retail products and services offered

Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma/GED.

Work involves extensive cash handling.

Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

Work involves contact with the public, adhere to dress code guidelines.

Must have the ability to interact comfortably and confidently with the public.

Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Act as a leader and a resource for both customers and platform team.

Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

Need to have flexibility in scheduling.

WORKING CONDITIONS:

Normal office environment.

Extensive viewing of computer screens.

Lead CSR/Teller - Reservoir Place, Cleveland, OH - Full-Time

Total Base Pay Range 43,680.00 - 67,700.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner.

LOCATION - Cleveland, Ohio 44104

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Apply Now

Refine Your Search

customer service lead jobs in euclid, oh

Lead CSR/Teller - Reservoir Place, Cleveland, OH - Full-Time

Guest Services Leader

Client Service Leader

Lead Retail Customer Service Associate

Solution Outcome Management Leader @Advizex (Remote)

Customer Service Lead

Lead Customer Service Representative

Customer Operations Lead

Lead CSR/Teller - Solon, OH - Full Time

Small Business Bookkeeping Team Leader (Client Accounting Services - CAS)

Retail Customer Service Lead

Customer Service Sales Lead

Customer Service Sales Lead

Senior Client Services Lead

Retail leader with strong emphasis on sales and customer service

Lead Customer Service Associate

Experience Team Lead

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

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