Marketing & Call Center Manager
Lead Growth. Build Teams. Make an Impact.
Location: Eugene, OregonJob Type: Full-TimeCompensation: Competitive Salary (DOE) + Performance Bonuses
About Us
We are a growing, locally owned Oregon home improvement company specializing in insulation, roofing, gutter systems, and crawlspace water control. Our reputation has been built on quality craftsmanship, exceptional customer service, and doing the right thing for our customers.
As we continue to grow, we’re looking for an exceptional Marketing & Call Center Manager to help lead the next phase of our success.
This isn’t a role where you’ll simply maintain existing systems. We’re looking for someone who wants to build, improve, innovate, and lead. You’ll have the opportunity to work directly with ownership, shape marketing strategy, develop a high-performing team, and make a measurable impact on the company’s growth.
If you enjoy developing people, making data-driven decisions, and seeing the results of your work every day, we’d love to talk with you.
What You’ll Do
As our Marketing & Call Center Manager, you’ll oversee both our marketing department and customer call center to ensure we’re consistently generating high-quality leads while delivering an exceptional customer experience.
Your responsibilities will include:
- Lead, coach, and develop our marketing and call center teams while creating a culture built on accountability, teamwork, and continuous improvement.
- Develop and execute marketing campaigns that generate qualified leads for our insulation, roofing, gutter, and crawlspace divisions.
- Oversee inbound and outbound call center operations, appointment setting, follow-up, and customer communication.
- Manage relationships with digital marketing agencies, advertising partners, and outside vendors.
- Monitor lead quality, marketing ROI, conversion rates, and call center KPIs, adjusting as needed to improve performance.
- Partner closely with sales leadership to ensure the sales team receives well-qualified, well-prepared appointments.
- Create dashboards and present weekly performance metrics, trends, and recommendations to ownership.
- Improve scripts, workflows, systems, and processes that increase efficiency and customer satisfaction.
- Protect and strengthen our online reputation, by helping oversee customer communication, and review management.
What We’re Looking For
We’re looking for someone who combines strong leadership with a passion for marketing, customer service, and continuous improvement.
Qualifications
- 5+ years of leadership experience in the home improvement, construction, or home services industry.
- Proven success managing marketing, lead generation, inside sales, or call center teams.
- Strong understanding of digital marketing, lead generation, local advertising, and customer acquisition.
- Demonstrated ability to coach, motivate, and hold employees accountable while building a positive team culture.
- Comfortable using CRM software, marketing analytics, call tracking platforms, and reporting tools.
- Strong organizational, communication, and problem-solving skills.
- Highly analytical with the ability to turn data into actionable business decisions.
What Success Looks Like
- Increasing qualified lead volume while maintaining or lowering cost per lead.
- Improving appointment conversion rates and customer response times.
- Build a highly engaged, accountable marketing and call center team.
- Implement reporting systems that provide leadership with clear, actionable business insights.
- Help create scalable systems that support our continued growth.
Why You’ll Love Working Here
We’re not a large corporation where your ideas disappear into layers of management.
You’ll work directly with ownership and General Manager, have the autonomy to implement new ideas, and play a key role in shaping the future of a growing company.
If you’re someone who enjoys solving problems, improving systems, and building winning teams, you’ll have the opportunity to make a real difference here.
Compensation & Benefits
- Competitive salary based on experience
- Performance bonuses tied to team performance and lead generation goals
- Health and dental insurance
- Paid vacation
- Paid holidays
- Paid sick leave
- 401(k) with company match
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
