The Operations Assistant Manager is responsible for assisting the manager with the overall management of the warehouses and transportation in the assigned area. They will ensure that warehouses are organized and run efficiently, that warehouses/yards are cleaned regularly and are free from safety hazards, and that necessary maintenance requests and purchase orders are turned in and followed up on to keep facilities and machinery operational. This position is also responsible for ensuring that transportation needs are met in a consistent, efficient, and timely manner; coordinating activities between warehouses, transportation, stores and ADC sites; including pick-up and delivery of donations from ADCs and bins, product to and from stores, and properly maintaining the fleet of trucks and trailers. Must adhere to all Goodwill Industries rules, policies and safety procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for recruiting, hiring, training, evaluating and managing employees to provide an efficient and effective workforce.
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Direct, coach, counsel, and train staff to meet or exceed performance expectations.
- Responsible for timely intervention, discipline and appropriate documentation for all employees.
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Ensure that all performance evaluations are conducted accurately and administered on time.
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Ensure employee status changes are reported accurately and timely.
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Comply with Goodwill Industries employment practices and EEO guidelines and policies.
- Identify, train and develop to ensure proper succession planning for assigned departments.
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Resolve employee issues in a timely and professional manner in accordance with Goodwill Industries policies and standards.
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Establish highest-quality customer service standards for all staff including courteous, lawful driving and respectful treatment of all customers and staff.
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Encourage innovation from staff to assist in improvement of processes and to promote growth within the department.
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Work closely with Warehouse staff to strengthen their leadership skills by delegating responsibilities and holding staff accountable for accurate, timely completion of tasks.
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Ensure timely, accurate, and efficient dispatch of trucks/trailers to/from all sites including stores, ADCs, donation bins, etc.
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Develop and implement cleaning duties/schedules for facilities and equipment.
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Ensure that all equipment including baler, compactor, forklifts, tractors, trailers, etc., and facilities are maintained and kept functional.
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Direct the safety and security efforts for personnel and facilities under your control, including key and lock management.
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Ensure that the baler is running for a full shift every day in order to maximize salvage textile sales.
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Understand operations’ Profit and Loss statements and actively seek ways to decrease costs such as fuel, labor, supplies, repairs, maintenance, etc.
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Ensure that all necessary paperwork and documentation is processed accurately and in a timely manner.
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Manage within prescribed budget limitations and monitor expenses of all personnel.
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Forecast future maintenance and equipment needs for planning and budget needs.
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Ensure accuracy in all expenses and reports associated with overall management of the Alaska Transportation Department.
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Responsible for safety/legal requirements, paycheck distribution for all employees in the assigned area.
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Ensure that the required forklift training is provided for essential Goodwill employees in the assigned area.
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Notify immediate supervisor of any problems or unusual situations, including callouts, accidents, driving citations, etc.
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Responsible for the efficient collection and transportation of refuse.
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Responsible for the efficient transportation and storage of donated goods.
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Assist the manager to ensure proper adherence by staff to company policies and procedures; utilizing intervention recommended by Human Resources (HR) to effectively maintain discipline.
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Other related duties may be assigned.
JOB EXPECTATIONS
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Maintain well-groomed appearance and acceptable dress in compliance with GILSCC’s dress guidelines. (See Handbook policy 172)
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Reports for scheduled work regularly and on time. Notifies manager as soon as possible regarding the need and expected duration of any absence.
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Ensures compliance of employees with established security, and recordkeeping procedures and practices.
- Ensure compliance with all company policies, Kaizen guidelines, CARF standards, state and federal DOT regulations, and safety and security regulations.
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Follows and enforces all policies, procedures, and work rules.
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Maintains safe working conditions and properly trains employees to perform tasks in a safe manner using established safety program. Follows and promotes all safety standards utilizing established practices and trains to use safe lifting techniques.
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Support open door policy in accordance with Goodwill policy.
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Must be at least 21 years of age.
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Must exhibit a high level of integrity and business ethics.
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Ability to write routine reports and correspondence.
- Ability to effectively present information in one-on-one and to speak effectively before groups of customers or employees of organization.
- Must be able to follow written or verbal instructions.
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Must be able communicate effectively with co-workers and customers.
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Must be able to read and write.
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Must be able to function independently and as part of a team.
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Must not present a direct threat to the safety and health of self, others or to property.
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No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
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Must provide identification and eligibility to work in the United States of America.
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Must pass criminal background and pre-employment drug-screening test.
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Must exercise good judgment.
- Be flexible in work assignment to accommodate changing production demands.
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Must have sufficient command of the English language to communicate with customers, co-workers and supervisors.
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Reports for scheduled work regularly and on time. Notifies supervisor as soon as possible regarding the need and expected duration of any absence.
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Employee must immediately inform Vice President or HR of any arrests and/or convictions that occur while employed at Goodwill.
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Must have reliable transportation
EXPERIENCE
One to three years’ managerial experience required. Transportation and/or warehouse experience preferred.
EDUCATION
No minimum education requirement.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid state appropriate driver’s license and insurable driving record.
PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to reach with hands and arms.
- Must be able to do heavy lifting, stand, walk, carry, push, stoop, bend, twist, crouch, grasp, kneel and climb.
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The employee must frequently lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 40 pounds.
- Specific vision abilities required by this job include close vision and color vision.
Goodwill Industries has a zero-tolerance drug and alcohol policy. All job offers are contingent on passing a background check including a drug and alcohol test that includes screening for THC.
