Requisition ID: 938505
Store #: 00T140 Rainbow Optics Willamette
Position:Full-Time
Total Rewards: Benefits/Incentive Information
TeamVision has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.
Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.
Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.
GENERAL FUNCTION
The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.
MAJOR DUTIES AND RESPONSIBILITIES
- Display a professional image, greet patients promptly with a smile
- Promptly answer the telephone in a friendly and courteous manner
- Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
- Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
- Show patience and courtesy to indecisive or difficult customers/patients
- Perform work accurately and thoroughly despite time pressure and patient volume
- Identify situations involving unsatisfied patients and act quickly for effective resolution
- Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
- Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
- Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
- Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
- Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
- Maintain safe working environment for all associates, customers and patients
- Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
- Ability to adapt to various examination scenarios and be personable with patients and staff
- Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
- Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
- Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
- Monitor and maintain inventory of supplies and contact lenses in exam rooms
- Support retail as capacity and patient demand allows
BASIC QUALIFICATIONS
- High School graduate or equivalent
- Minimum of one year strong customer service skills (internal/external)
- Leadership skills
- Strong communicator and listener
- Problem solving ability
- Organization skills
- Strong interpersonal skills
- Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
- Ability to work autonomously
- Knowledge of office environment
- Strong basic math skills
PREFERRED QUALIFICATIONS
- Experience in retail and/or optical
- Experience in healthcare
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email
[email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
