Front Office Coordinator – Primary Care Medical Clinic – EUGENE, Oregon
JOB DETAILS
- Schedule is 10-hour shifts Monday through Thursday. Clinic is closed Friday, Saturday and Sunday.
- $19.00 - $21.00 per hour based on experience.
- $2000 Sign On Bonus, paid first pay period following 90 days of employment with OIH
- Health, Vision, Dental Benefits paid at 50% of Base Plan offered by OIH, eligible after 60 days of employment
- 8 Holidays Per Year: 7 Clinic Closures, 1 Floating Holiday, eligible immediately upon hire
- PTO benefits become available after 90 days of employment. Accrued Sick time and Paid Holidays available upon hire.
- Up to 80 hours of accrued Vacation PTO per year.
- Up to an additional 40 hours of accrued Frontload PTO per year.
- Up to 40 hours of accrued protected Sick time each year.
- Health, dental and vision insurance coverage available with employer contribution on first day of month following 60 days of employment.
- 401K Option (after meeting eligibility requirements)
ABOUT OREGON INTEGRATED HEALTH
Oregon Integrated Health is a Primary Care Medical Home. We have clinic locations in Portland, Florence, Salem and Florence Oregon. Oregon Integrated Health has providers that include Medical Doctors, Naturopathic Physicians, Family Nurse Practitioners, Psychiatric Mental Health Nurse Practitioners, Counselors, Chiropractors, Acupuncture, Physical Therapy, Massage Therapy and Eugene has an Expanded Practice Dental Hygienist for our oral health program. All of our clinic locations utilize telemedicine as well as in-office visits.
The Front Office Coordinator is the first person a patient will see when they arrive to the clinic. The role of the Front Office Coordinator will be to process and check in all patients that arrive for their appointment at the clinic and telemedicine. The Front Office Coordinator will work with Clinical Providers, Medical Assistants, Community Health Workers and Schedulers for the patient check-in process. All calls are answered by our call center through schedulers – the front desk does not answer outside calls for the clinic.
The successful candidate for Front Office Coordinator will enjoy working with the public, possess strong interpersonal and customer service skills, and have exceptional phone etiquette. Experience working in a medical environment, medical EHR and Microsoft Office is preferred.
JOB DUTIES AND RESPONSIBILITIES:
Greets each patient that enters the clinic – collecting the appropriate forms and information
- Scans, sorts and electronically files all incoming patient paperwork – OIH strives to be a paperless clinic
- Provides and documents Patient Health Questionnaires and Surveys
- Communicates with Medical assistants and providers when patients have arrived
- Creates follow up appointments for patients
- Collect patient balances and Co-Pays
- Manages the No Show Patient Workflow
- Enters in demographic information into patient chart
- Documents all notes relating to patient care in EHR
- Manages internal & transferred calls
- Manages front desk inventory and ordering
QUALIFICATIONS, SKILLS AND ABILITIES:
One year of medical office or related customer service experience is preferred
- Ability to type quickly with basic computer knowledge
- Proficient in Microsoft Word and Excel
- Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish set goals
- Exceptional written and verbal communication skills
- Maintains confidentiality and privacy of patient information
- Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences
- Experience with electronic medical records
