Top 9 Content marketing specialist Jobs in Eugene Or

Onboarding Specialist (Onsite)
iHomefinder —Eugene, OR
- $24.05 - $27.00 an hour
- Full-time
- Mid-level
- Office
- 3 years
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Onboarding Specialist (Onsite)

iHomefinder -
Eugene, OR

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Job Details

Full-time
$24.05 - $27.00 an hour
9 days ago

Qualifications

Project team coordination
Project reporting
Non-technical user support
Customer records maintenance
Texting/chatbox tools
Phone communication
Operations coordination
Metrics Reporting
Managing clients in a customer support role
Management reporting
CRM system proficiency
AI-driven automation
Generative AI
Progress tracking (project management tasks)
Client interaction via phone calls
Customer data entry

Full Job Description

About the Role
We're looking for an Onboarding Specialist to join our onboarding team and guide new real estate agent clients through their entire onboarding journey — from first contact through full account setup and go-live. You'll be the client's main point of contact during onboarding: confirming their purchase, scheduling and coordinating their website/design build, walking them through account and app setup, managing MLS paperwork and lead import requests, and keeping every step of the process moving on schedule. You'll work closely with our lead designer on website builds and coordinate with internal teams (contracts, lead import, support) to resolve issues quickly. This is a great fit for someone who's spent years in a customer service role, is comfortable making outbound calls every day, and thrives on keeping a multi-step process organized from start to finish.

What You'll Do

Serve as the primary point of contact for new clients from first intake call through onboarding completion
Confirm client purchase details and account type, and route developer-related setup information when applicable
Schedule and coordinate website/design calls, and manage the website build process for platforms including WordPress, Wix, Squarespace, and custom HTML
Walk clients through account and app setup, including initial configuration and account verification steps
Coordinate lead import requests with the appropriate internal team
Manage texting/communication setup for client accounts
Track MLS paperwork status, answer client questions, and loop in the contracts team as needed
Schedule and conduct follow-up calls to confirm MLS approval and resolve any delays
Update and maintain client records and onboarding case status in our CRM, including notes, status updates, and follow-up tasks
Maintain visibility into every client's onboarding stage and report regularly to the Operations Manager on status and delivery metrics (time-to-completion, onboarding volume, client satisfaction)
Assist clients with platform installation, connection, and functionality questions
Close out completed onboarding cases and hand off clients to ongoing customer service/training resources
Use AI tools to speed up tasks like drafting client communications, summarizing feedback, and documentation
Other duties as requested by management

What You Bring

3–5 years of experience in a customer service environment, with significant time spent on outbound and inbound phone communication (required)
Confident, friendly phone presence — comfortable making multiple outbound calls per day
Strong project coordination instincts — able to manage multiple clients and multi-step processes simultaneously without losing track of details
Comfort tracking metrics and reporting on performance against targets (turnaround times, onboarding status, satisfaction scores)
Strong verbal communication skills; able to explain account, technical, and platform concepts to non-technical clients in plain language
Comfort learning and working within a CRM to track and update client records
A detail-oriented, quality-first approach to following multi-step processes and following up with clients
Ability to work in-office full-time
Comfort using AI tools (e.g., ChatGPT, Claude, or similar) to support daily work and improve efficiency
Nice to Have
Prior experience in a call center, account management, onboarding, or client success role involving daily outbound calling
Experience with a CRM platform
Familiarity with MLS/IDX processes, or website platforms like WordPress, Wix, or Squarespace
Experience tracking KPIs or delivery metrics in a service or project-based environment
Experience using AI tools for content generation, image editing, or workflow automation

This is a full-time, in-office (remote / hybrid not available) position and pays $24.05 - $27.00 per hour.

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