Top 23 Help desk Jobs in Eugene Or

IT Support Technician
Emerald Technology Group —Springfield, OR
- $19 - $28 an hour
- 8 hour shift
- Background check
- Google Workspace
- Software troubleshooting
- Mileage reimbursement
- Health insurance
Quick Apply
Help Desk Technician
KELLEY CREATE —Springfield, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
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Tech Support
People Sustaining Kings Valley —Eugene, OR
- From $23.65 an hour
- Part-time
- 1 year
- Leadership
- Entry level
- Health insurance
- Flexible spending account
Quick Apply
12d
Tech Support (part-time)
People Sustaining Kings Valley —Eugene, OR
- From $23.65 an hour
- Part-time
- Computer Science
- Customer service
- In-person
- Health insurance
- Flexible spending account
Quick Apply
12d
desktop support specialist
Sharpbrains.global —Springfield, OR
- $4,000 - $5,000 a month
- Full-time
- Microsoft Outlook
- Mid-level
- In-person
Quick Apply
Technical Support Analyst II
Weyerhaeuser —Eugene, OR
- $82,533 - $123,800 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
4d
IT Systems Technician
HOLT INTERNATIONAL CHILDREN'S SERVICES INC —Eugene, OR
- Full-time
- Research
- Mid-level
- Office
5d
IT Support Specialist II - 5756
ColumbiaCare Services —Springfield, OR
- $26 - $29 an hour
- Full-time
- Bilingual
- 18 years or older
- Computer science
- Paid holidays
- Health insurance
Quick Apply
3d
IT Support Specialist
Sharp Brains LTD —Springfield, OR
- $3,600 - $3,800 a month
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Flexible schedule
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Eugene, OR
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Client Integration Specialist (Pharmacy Benefits)
Ventegra —United States
- $28 - $32 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
13d

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IT Support Technician
Emerald Technology Group —Springfield, OR
Valid driver’s license and reliable transportation. Use modern tools and workflows, including AI-assisted tools, to improve troubleshooting, efficiency, and…
$19 - $28 an hour
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Springfield, OR
OR 5+ years verifiable field experience in I.T./Telecom. Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable…
$18 - $25 an hour
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
14d
Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $50,000 a year
Quick Apply

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IT Support Technician

Emerald Technology Group
Springfield, OR

Quick Apply

Job Details

Full-time
$19 - $28 an hour

Benefits

Mileage reimbursement
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Professional development assistance

Qualifications

Customer communication
Software troubleshooting
iOS
Windows
Microsoft Office
High school diploma or GED
Driver's License
Productivity software support
IT support
Productivity software
Technical Proficiency
Active Directory
CompTIA A+
Help desk

Full Job Description

Full-Time | In-Office | Client-Facing

A Little Bit About Us

Emerald Technology Group exists to help organizations succeed through relationship-driven business technology solutions.

We believe long-term success is built on trust, clear communication, disciplined execution, and people who take responsibility for their work. Technology matters, but how we show up for our clients and each other matters more.

We’re intentionally building a team of professionals who take pride in their work, value continuous learning, and hold themselves to high standards. Growth is expected here. Ownership is not optional.

The Role

We’re looking for an IT Support Technician to join our service team and help support the day-to-day technology needs of our clients.

This role is ideal for someone who enjoys troubleshooting, learning new technologies, and building strong relationships through excellent service and communication. You’ll work alongside experienced technicians in a fast-paced MSP environment where no two days are the same.

At ETG, this role is not limited to basic Tier 1 support. We’re looking for professionals who are dependable, curious, coachable, and take ownership of the client experience from start to finish.

You are expected to manage tickets independently, escalate appropriately, and follow defined processes while maintaining a high standard of client service.

You’ll have the opportunity to work across a wide range of technologies, environments, and businesses while continuing to grow your technical and professional skill set.

What You’d Do in This Role

Provide timely and professional technical support to end users across a variety of client environments
Troubleshoot and resolve hardware, software, and connectivity issues
Support Windows workstations and common business applications
Assist users with Microsoft 365 and Google Workspace issues
Perform remote support while maintaining strong communication and follow-through
Escalate issues appropriately while remaining engaged and accountable throughout resolution
Document work clearly and accurately within PSA and documentation systems
Maintain awareness of recurring issues and communicate patterns or concerns to senior technicians
Participate in client onboarding, workstation setup, deployments, and basic project work
Deliver excellent customer service while building trust and confidence with clients
Learn and grow through hands-on experience, mentorship, and ongoing training
Use modern tools and workflows, including AI-assisted tools, to improve troubleshooting, efficiency, and documentation quality.

This role requires consistency, professionalism, and a willingness to learn. We value technicians who take initiative, communicate clearly, and care about doing things the right way.

What Winning Looks Like

Clients feel supported, heard, and confident working with you
Tickets are handled promptly, professionally, and thoroughly
Communication is proactive, clear, and respectful
Documentation is accurate and useful to the rest of the team
You continuously improve your technical skills and follow-through
Teammates trust you to take ownership and ask good questions
You contribute positively to the team culture and client experience
Problems are solved with accountability, not excuses

You’re Probably a Match If

You enjoy troubleshooting and solving technical problems
You’re naturally curious and motivated to keep learning
You communicate professionally with both clients and teammates
You take pride in doing quality work, even in small details
You manage your workload without constant oversight
You handle feedback well and use it to improve
You stay calm and professional under pressure
You value accountability, teamwork, and follow-through

This role is not a fit for someone looking to do the bare minimum or avoid responsibility. It is a fit for someone who wants to build a long-term IT career, learn quickly, and grow alongside a strong team.

Skills & Experience You’ll Need

Required:

Previous IT support or help desk experience
Working knowledge of Windows operating systems
Familiarity with Microsoft 365
Strong communication and customer service skills
Ability to troubleshoot technical issues methodically and professionally
Valid driver’s license and reliable transportation

Preferred:

Experience with Google Workspace
MacOS and iOS experience
Familiarity with Active Directory
Experience with remote support tools and best practices
Working knowledge of AI tools for troubleshooting and documentation
Previous MSP experience

Certifications (Preferred, Not Required):

CompTIA A+
CompTIA Network+
Other relevant industry certifications

Certifications matter here. They demonstrate initiative, discipline, and a commitment to growth. If you’re motivated to learn, we’ll support your continued development and help invest in your certifications.

Where and How You’d Work

Emerald Technology Group’s office is located in the heart of Springfield, Oregon.

We value strong relationships, clear communication, and shared standards, and we believe the best work is done together. This is an in-office position with occasional on-site client visits as needed.

Team members are expected to represent ETG professionally, communicate clearly, and exercise sound judgment in how they support clients and teammates.

Regular and reliable attendance is required.

Compensation

This is a full-time, hourly position.

Compensation ranges from $19–$28 per hour, depending on experience, certifications, technical ability, and demonstrated ownership.

Additional overtime opportunities and on-call rotation compensation may apply where applicable.

Here’s a Taste of Our Benefits

Health insurance
Dental insurance
Vision insurance
401(k) with company matching
Paid time off
Professional development assistance
Certification and training reimbursement
Company-provided tools and resources
Mileage reimbursement for client travel

Other Stuff to Know

This isn’t just a J-O-B.

Work at Emerald Technology Group matters to our clients, to our teammates, and to the organizations we serve. We take that seriously.

You’ll be challenged here. You’ll be expected to think critically, communicate clearly, continue learning, and take responsibility for outcomes.

We don’t believe in a victim mindset. Problems are owned, solved, and learned from. We value humility, consistency, professionalism, and people who are willing to do the work, especially when nobody is watching.

Ready to Apply?

We’re intentional about who we hire and how we build our team. If this role aligns with how you approach work, growth, and responsibility, we’d love to hear from you.

Job Type: Full-time

Schedule

Monday to Friday
8-hour shift
Day shift
On-call rotation
Weekends as needed

Education

High school diploma or equivalent (Required)

Experience

IT Support: 1 year (Preferred)
Help Desk: 1 year (Required)
Windows: 1 year (Required)

License/Certification

Driver’s License (Required)
CompTIA A+ (Preferred)

Ability to Commute/Relocate

Springfield, OR 97477 (Required)

Work Location

In person

Job Type: Full-time

Pay: $19.00 - $28.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

previous IT Support: 1 year (Preferred)
Help desk: 1 year (Required)
Windows: 1 year (Required)

License/Certification:

CompTIA A+ (Preferred)
Driver's License (Required)

Ability to Relocate:

Springfield, OR 97477: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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