Castile Kitchen & Bath is looking for an experienced, driven, and highly personable Design Consultant to join our team.
This is not a traditional sales position. Our Design Consultants guide homeowners through one of the biggest and most personal investments they will make in their home. You will build relationships, develop qualified opportunities, guide clients through the sales and design process, and help create projects that are successful for both the homeowner and Castile.
We are a full-service design-build remodeling company specializing in high-end kitchen and bathroom remodels. We believe great remodeling starts with great relationships, thoughtful communication, realistic expectations, and a process clients can trust.
What You'll Do
Build & Manage the Sales Pipeline
- Respond promptly to incoming leads and manage opportunities in our CRM.
- Develop new opportunities through outreach, networking, referrals, community involvement, and past-client relationships.
- Represent Castile professionally at home shows, networking events, and community functions.
- Qualify prospects and determine whether the client and project are a good fit.
Lead the Sales Process
- Conduct in-home consultations and uncover client goals, priorities, motivations, and concerns.
- Establish realistic investment expectations early in the process.
- Guide clients through Design Agreements and Construction Agreements.
- Develop project direction and work closely with our Designers throughout design development.
- Monitor project scope and investment throughout the process.
- Review scope, selections, labor, materials, and pricing before the sale.
- Present Construction Agreements, confidently ask for the sale, and negotiate scope while protecting client value and company profitability.
Own the Client Relationship
- Remain the client's primary connection to Castile from initial inquiry through project completion.
- Set expectations and communicate clearly through transitions between Sales, Design, and Production.
- Coordinate design handoffs and maintain accurate project documentation.
- Stay connected throughout production and support client communication and Change Orders when needed.
- Advocate for the client while balancing their needs with company standards, project scope, and profitability.
- Help create an experience that leads to client satisfaction, referrals, and testimonials.
Help Build a Better Sales Department
- Maintain accurate CRM information, forecasting, and sales reporting.
- Participate in sales meetings, training, project reviews, and continuous improvement.
- Help develop and improve sales systems, processes, playbooks, and client communication.
- Collaborate closely with Marketing, Design, and Production.
- Use lessons learned from completed projects to improve future sales and client experiences.
Who You Are
We're looking for someone who is connected, confident, organized, curious, charismatic, and driven.
You may be a great fit if you:
- Are well-connected and actively involved in the local community, with existing relationships that can help create opportunities for Castile.
- Enjoy networking, meeting new people, and building relationships that extend beyond a single sales transaction.
- Are comfortable asking for introductions, referrals, and opportunities.
- Build trust quickly and communicate clearly and professionally.
- Are comfortable discussing money, investment, pricing, and value with homeowners.
- Can ask difficult questions and have honest conversations without making people uncomfortable.
- Are comfortable asking for the sale when the client is ready.
- Are persistent and excellent at follow-up without being pushy.
- Are willing to make outbound calls, network, attend events, and actively create opportunities rather than waiting for leads.
- Love systems, organization, and staying on top of details.
- Are tech-savvy and comfortable learning CRM, project management, communication, and reporting tools.
- Are motivated by goals and take ownership of your results.
- Have strong emotional intelligence and understand that remodeling can be both exciting and stressful.
- Are a problem solver who looks for solutions.
- Work collaboratively and respect the distinct roles of Sales, Design, and Production.
- Are coachable, curious, and committed to continuous improvement.
What Success Looks Like
Success isn't measured by sales volume alone. You'll be evaluated on:
- Qualified opportunities and pipeline development
- Closing ratio
- Annual and monthly sales volume
- Gross profit and project quality
- Design and Construction Agreement conversion
- CRM accuracy and sales process compliance
- Forecasting accuracy
- Client satisfaction and referrals
- Communication and quality of handoffs
- Overall success of the projects you help bring into the company
Experience & Qualifications
Required:
- Proven experience in sales, business development, account management, or a related client-facing role.
- Strong communication and relationship-building skills.
- Demonstrated ability to manage a sales pipeline and consistently follow up.
- Comfort discussing pricing, budgets, and financial investment.
- Strong organizational and time-management skills.
- Ability to learn and consistently use CRM and other technology systems.
- Existing relationships and connections within the local community.
- Valid driver's license and reliable transportation.
- Ability to travel throughout Eugene/Springfield and surrounding Lane County for consultations and community events.
Strongly Preferred:
- Experience in residential remodeling, construction, architecture, interior design, cabinetry, or another high-end home-related industry.
- Experience selling high-ticket products or services.
- Consultative or solution-based sales experience.
Why Castile?
Castile Kitchen & Bath has been serving homeowners in our community for nearly 30 years. As a design-build company, our clients aren't simply buying a product—they're trusting us to transform the way they live in their homes.
We're looking for someone who doesn't just know how to sell. We want someone who knows how to build relationships, create opportunities, and become a trusted presence in the community.
If you're a relationship-driven salesperson who also loves systems, numbers, technology, and getting things done, we'd love to hear from you.
If you're looking for a position where you simply wait for leads and take orders, this probably isn't the job for you.
If you're excited by building relationships, creating opportunities, guiding clients through meaningful decisions, and helping build a stronger sales department, we want to meet you.
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
