Top 63 Senior customer service representative Jobs in Euless, Tx

Senior Customer Service Representative
Centennial Bank —Bedford, TX
- Word processing
- Basic math
- Mid-level
Senior Client Service Manager, Personal Choice Retirement Accounts
Charles Schwab —Westlake, TX
- $33.65 - $43.27 an hour
- Hybrid work
- Research
- Office
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Commercial Lines Senior Client Service Manager
Higginbotham —Fort Worth, TX
- Hybrid work
- Microsoft Outlook
- Writing skills
- Office
- Wellness program
- Paid holidays
Bilingual Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Dallas, TX
- $36,000 a year
- Full-time
- Spanish
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Senior Customer Success Manager (Remote - TX)
Nodes & Links —Dallas, TX
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Senior Customer Success Manager
Karbon —Dallas, TX
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Temporary Outbound Customer Care Specialist
American Heart Association —Dallas, TX
- $17.50 an hour
- Full-time
- Remote
- High school diploma or GED
- Fair chance
- Typing
- Wellness program
- Paid holidays
Senior Manager, Customer Success (R5273)
SHIELD AI —Dallas, TX
- $144,160 - $216,240 a year
- Full-time
- 5 years
- Military
- Office
Expert, Government Business Care
T-Mobile USA, Inc. —Irving, TX
- $18.92 - $34.13 an hour
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
9d
Sr. Director, Client Engagement
Epsilon —Fort Worth, TX
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Senior Manager, Customer Support (Voice of the Customer)
Aurora —Dallas, TX
- $162,000 - $259,000 a year
- Full-time
- Hybrid work
- Management
- Office
- Analysis skills
Quick Apply
11d
Senior Call Center Specialist
Window World of Galveston —Grand Prairie, TX
- $19 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Senior Customer Success Manager
PowerSchool Group LLC —Dallas, TX
- $69,700 - $103,200 a year
- 5 years
- Bachelor's degree
- Travel
- Wellness program
- Health savings account
Senior Customer Success Manager
MongoDB —Dallas, TX
- $97,000 - $190,000 a year
- Computer science
- Computer Science
- Data analysis skills
- Parental leave
Customer Care Specialist
MiniMall US Storage Properties Master LP —Plano, TX
- Morning shift
- Remote
- Spanish
- English
- Criminal background check
- 401(k) matching
Quick Apply
12d
Senior Customer Success Specialist - Financial Audit
Wolters Kluwer —Coppell, TX
- $71,300 - $124,500 a year
- Full-time
- CPA
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Customer Success Manager, Senior
VEHLO —Dallas, TX
- Remote
- Background check
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
12d
Senior Client Service Manager Fire Systems
Siemens —Dallas, TX
- $82,538 - $141,494 a year
- Full-time
- 5 years
- Office
- High school diploma or GED
Senior Manager, Customer Support (Customer Experience & Support Operations)
Aurora —Dallas, TX
- $162,000 - $259,000 a year
- Weekends as needed
- Hybrid work
- Office
- Recruiting
- Organizational skills
Quick Apply
11d
Senior Service Professional
Cetera Financial Group —Dallas, TX
- $24.50 - $31.75 an hour
- Part-time
- Hybrid work
- Mid-level
- Microsoft Office
- High school diploma or GED
12d

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Senior Customer Service Representative

Centennial Bank -
Bedford, TX

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Job Details

Qualifications

Customer communication
Financial sales
Word processing
Spreadsheets
Basic math
Payroll systems (technically supported)
Typing
10 key typing

Full Job Description

GENERAL DESCRIPTION OF POSITION

The Senior Customer Service Representative (Sr CSR) is responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goals. This role promotes and cross sells bank products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responsible for opening all consumer and business accounts and services.
2. Complies with all applicable regulations, policies and procedures.
3. Assess customer needs and cross sell appropriate products and services.
4. May function as Teller, Teller Supervisor or Assistant Branch Manager as needed.
5. Supports and contributes to the attainment of branch goals.
6. Refers new business to company subsidiaries, such as insurance, mortgage and brokerage.
7. Resolves customer concerns and ensures effective and long term problem resolution.
8. Develops and builds customer loyalty.
9. Follows up on referrals made by other team members.
10. Assists with loan origination and processing as needed.
11. Answers customer inquiries relating to products, rates and services.
12. Provides ancillary services such as notary services.
13. Responsible for tracking and monitoring of all required documentation.
14. Maintains positive, friendly and professional attitude and appearance.
15. Adheres to work schedules.
16. Provides assistance to other retail staff on complex new account issues.
17. May participate in community activities and events.
18. Completes required BSA/AML training and other compliance training as assigned.
19. The ability to work in a constant state of alertness and in a safe manner.
20. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Some outside banking related courses

SOFTWARE SKILLS REQUIRED

Intermediate: Spreadsheet

Basic: 10-Key, Payroll Systems, Word Processing/Typing

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; an. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

Demonstrated sales ability required in banking or related field. General banking product knowledge required.

Education

Preferred

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

senior customer service representative jobs in euless, tx

Senior Customer Service Representative

Senior Client Service Manager, Personal Choice Retirement Accounts

Commercial Lines Senior Client Service Manager

Bilingual Sr. Consumer Loan Specialist - Sales Customer Service

Senior Customer Success Manager (Remote - TX)

Senior Customer Success Manager

Temporary Outbound Customer Care Specialist

Senior Manager, Customer Success (R5273)

Expert, Government Business Care

Sr. Director, Client Engagement

Senior Manager, Customer Support (Voice of the Customer)

Senior Call Center Specialist

Senior Customer Success Manager

Senior Customer Success Manager

Customer Care Specialist

Senior Customer Success Specialist - Financial Audit

Customer Success Manager, Senior

Senior Client Service Manager Fire Systems

Senior Manager, Customer Support (Customer Experience & Support Operations)

Senior Service Professional

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