Top 673 performance improvement specialist Jobs in euless tx

Workforce Management Specialist
APR Consulting Inc —Irving, TX
- $34.65 an hour
- Contract
- Mid-level
- Office
- 3 years
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Marketing Communications Specialist
Motor Controls Inc —Dallas, TX
- From $65,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Paid jury duty
- Health savings account
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Utilization Review Specialist
ADDICTION AND MENTAL HEALTH SERVICES, LLC —Dallas, TX
- Weekends as needed
- Nursing
- Addiction Medicine
- RN License
- Loan repayment program
- Health insurance
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Retail Tax Expert
Intuit —Arlington, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Coffee Training Professional
Texas Coffee School —Arlington, TX
- $48,000 - $55,000 a year
- Full-time
- Classroom
- Public speaking
- Adults
- Paid holidays
- Health insurance
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Experienced Tax Expert – In-Store
Intuit —Arlington, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Tax Expert - TurboTax Store
Intuit —Arlington, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Tax Expert - Retail
Intuit —Fort Worth, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Retail Tax Expert
Intuit —Fort Worth, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Senior Tax Expert – Retail
Intuit —Arlington, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Tax Expert - TurboTax Store
Intuit —Fort Worth, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Senior Tax Expert – Retail
Intuit —Fort Worth, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Retail Sales Specialist
Harmony Outdoor Brands —Dallas, TX
- Weekends as needed
- Marketing
- Inventory management
- Merchandising
- Paid training
- Health insurance
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Seasonal Tax Expert – Retail
Intuit —Arlington, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Seasonal Tax Expert - In-Store
Intuit —Arlington, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Tax Expert - Retail
Intuit —Arlington, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Tax Professional - TurboTax Store
Intuit —Fort Worth, TX
- $24.50 - $28.50 an hour
- Weekends as needed
- Spanish
- Writing skills
- English
4d
Seasonal Tax Expert – Retail
Intuit —Fort Worth, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Seasonal Tax Expert - In-Store
Intuit —Fort Worth, TX
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
4d
Security Field Service Specialist
Texas Health Resources —Dallas, TX
- Weekends as needed
- Inventory management
- 5 years
- Urgent Care
- Paid parental leave
- Loan repayment program
Quick Apply

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performance improvement specialist jobs near euless tx

Workforce Management Specialist

APR Consulting Inc -
Irving, TX

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Job Details

Contract
$34.65 an hour

Qualifications

VLOOKUP function
Call center experience
Presentations for conferences or internal meetings
Team scheduling
Public Cloud
Communication platforms
MATCH function
High school diploma or GED
Collaborative technology platforms
INDEX function
Excel data analysis

Full Job Description

An aerospace client is looking for a Workforce Management Specialist to own agent scheduling for phone, chat, case, and non-phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels

Location: Irving, TX 75063 (Onsite)
Position: Workforce Management Specialist
Pay Rate: $34.65/hr. on W2 (DOE)
Duration: 12 months or longer
Schedule: 9x80 B
*** Ability to work on-site in Irving, TX.***

Overview:
A proactive Workforce Management Specialist to join our client’s HR Service Center team. In this role you will own agent scheduling for phone, chat, case, and non-phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels. The ideal candidate is data?driven, skilled at translating analytics into action, and comfortable handling a high volume of schedule change requests.

RESPONSIBILITIES:

Scheduling & Allocation
- Design and maintain daily schedules for phone, chat, case, and off-phone assignments.
- Collaborate with stakeholders to capture staffing needs and balance workload.
Real-Time Monitoring
- Track agent adherence and productivity in real time; flag deviations promptly.
Schedule Maintenance
- Process time-off requests, schedule adjustments, and exception handling efficiently.
Forecasting & Staffing
- Lead forecast meetings with leadership, presenting data-backed staffing recommendations to meet service-factor targets.
Reporting & Analytics
- Build and refresh dashboards and reports on scheduling trends, KPIs, and service performance.
Process Improvement
- Recommend and implement procedural changes to boost communication and operational efficiency.
- Configure workforce-management tools to capture accurate agent productivity metrics.
Best-Practice Leadership
- Stay current on WFM trends and apply industry best practices to evolve our processes.
Independent Execution
- Work autonomously with minimal supervision while delivering high-quality results.

Basic Qualifications:

US Citizenship is required.

• High School Diploma or equivalent

3–5 years of workforce management or scheduling experience in a contact-center environment.

Proficiency with AWS Connect or comparable cloud-based contact-center platforms.
Advanced Microsoft Excel skills (pivot tables, VLOOKUP/INDEX-MATCH, macros).
Ability to work on-site in Irving, TX.
-assess data quality, interpret business impact, and make data-driven recommendations.
Excellent written and verbal communication; comfortable presenting to all organizational levels.

Preferred Qualifications:

Bachelor’s degree in Business, Human Resources, or a related field.
Experience with ServiceNow or other ITSM case-management tools.
Familiarity with Microsoft Teams and SharePoint for collaboration and documentation.

About our client:
Our client is a world leader and premier innovator in aerospace, with over 100,000 top talent employees providing the most advanced products and technologies in the industry. With numerous awards and recognitions, they offer continuous growth, learning, and development for their employees.

About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!

#SLA

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Refine Your Search

performance improvement specialist jobs in euless tx

Workforce Management Specialist

Marketing Communications Specialist

Utilization Review Specialist

Retail Tax Expert

Coffee Training Professional

Experienced Tax Expert – In-Store

Tax Expert - TurboTax Store

Tax Expert - Retail

Retail Tax Expert

Senior Tax Expert – Retail

Tax Expert - TurboTax Store

Senior Tax Expert – Retail

Retail Sales Specialist

Seasonal Tax Expert – Retail

Seasonal Tax Expert - In-Store

Tax Expert - Retail

Tax Professional - TurboTax Store

Seasonal Tax Expert – Retail

Seasonal Tax Expert - In-Store

Security Field Service Specialist

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