We are a dedicated community services organization committed to breaking the cycle of homelessness. Operating across three counties, we provide a compassionate bridge from life on the streets to the stability of a permanent home. Our mission is to meet individuals exactly where they are, offering a path forward through intensive support, resource navigation, and unwavering advocacy.
Position Summary: New Life Discovery Project, Inc. (NLDP) is seeking an experienced, highly organized, and motivated Administrative Director to oversee the administrative operations of our growing organization.
NLDP provides services to individuals with complex healthcare, housing, and social-service needs, including CalAIM Recuperative Care, Enhanced Care Management (ECM), Community Supports, housing navigation, and supportive services.
The Administrative Director will be a key member of NLDP's leadership team and will be responsible for ensuring that administrative systems, documentation, personnel processes, reporting, and organizational procedures operate efficiently and consistently across our programs and locations.
This position requires a leader who can manage multiple priorities, communicate effectively with employees and executive leadership, maintain confidentiality, establish accountability, and develop administrative systems capable of supporting a rapidly growing healthcare and social-services organization.
Duties and Responsibilities:
Administrative Leadership
- Direct and oversee NLDP's day-to-day administrative operations.
- Develop and maintain efficient administrative systems, procedures, and workflows.
- Ensure administrative responsibilities are completed accurately and on schedule.
- Establish clear expectations and accountability for administrative personnel.
- Identify operational problems and develop practical solutions.
- Support executive leadership with organizational planning and implementation.
- Maintain professional communication between administration, management, clinical personnel, and program staff.
- Help ensure consistency in administrative practices across NLDP locations.
Compliance, Documentation & Audit Readiness
- Assist with maintaining organizational compliance with applicable CalAIM, DHCS, Partnership HealthPlan of California, contractual, and program requirements.
- Maintain organized administrative records and documentation.
- Coordinate preparation of records for audits, monitoring reviews, and program evaluations.
- Ensure requested documentation is collected and submitted within required deadlines.
- Assist leadership with development, implementation, and maintenance of policies and procedures.
- Monitor completion of required reports, forms, tracking logs, and supporting documentation.
- Work with program leadership to maintain continuous audit readiness.
Personnel & Management Support
- Support managers and supervisors in implementing NLDP policies and administrative procedures.
- Assist with employee onboarding and maintenance of required employment documentation.
- Track required employee credentials, certifications, training, evaluations, and other personnel requirements.
- Assist management in maintaining appropriate documentation regarding employee performance and corrective actions.
- Promote professional communication, confidentiality, accountability, and appropriate workplace conduct.
- Help establish consistent administrative expectations across departments.
Program & Performance Tracking
- Oversee administrative tracking systems used to monitor program operations and performance.
- Ensure accurate tracking and reporting of key organizational metrics.
- Work with program leadership to maintain accurate information regarding admissions, discharges, authorizations, service utilization, client outcomes, community placements, and other required performance measures.
- Coordinate preparation of administrative and performance reports for executive leadership.
- Maintain appropriate tracking systems, spreadsheets, and databases.
- Identify missing documentation or reporting deficiencies and ensure timely correction.
Communication & Coordination
- Serve as an administrative liaison between executive leadership, program directors, managers, supervisors, employees, and outside partners as assigned.
- Maintain professional communication with hospitals, healthcare organizations, managed care plans, community partners, government agencies, and vendors when appropriate.
- Coordinate meetings, administrative projects, deadlines, and organizational initiatives.
- Ensure important information from executive leadership is communicated clearly and consistently throughout the organization.
Minimum Qualifications:
- Master's Degree in Social Work (MSW) from an accredited institution
- Current and unrestricted California Licensed Clinical Social Worker (LCSW) license
- Experience working with individuals experiencing substance use disorders, mental health conditions, homelessness, justice involvement, or other complex needs
- Experience with Enhanced Care Management (ECM), care coordination, or integrated behavioral health programs preferred
- Knowledge of ASAM Criteria and evidence-based behavioral health assessment practices
- Valid California driver's license and ability to travel as necessary
Leadership Expectations
The Administrative Director is expected to model the professional standards of New Life Discovery Project.
The successful candidate must demonstrate:
- Strong and confident leadership.
- Clear, direct, and respectful communication.
- Excellent judgment and discretion.
- Ability to maintain confidentiality.
- Emotional maturity and professionalism.
- Strong organizational and problem-solving abilities.
- Accountability and attention to detail.
- Ability to establish expectations and follow through.
- Ability to work effectively with employees at all organizational levels.
- Ability to handle sensitive personnel and organizational information appropriately.
- Commitment to maintaining a positive and professional workplace culture.
Because this is a senior administrative position, the Administrative Director must avoid workplace gossip, maintain appropriate professional boundaries, and demonstrate sound judgment when handling confidential employee, client, financial, contractual, and organizational information.
Qualifications
- Bachelor's degree in business administration, healthcare administration, public administration, social services, or a related field; equivalent relevant experience may be considered.
- Prior administrative management or director-level experience.
- Experience supervising employees and managing administrative operations.
- Strong knowledge of Microsoft Office, including Excel, Word, Outlook, and related business applications.
- Demonstrated experience developing tracking systems, reports, policies, procedures, and administrative workflows.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to manage multiple deadlines simultaneously.
- Experience working in healthcare, behavioral health, homelessness services, social services, managed care, or nonprofit operations strongly preferred.
- Familiarity with Medi-Cal, CalAIM, DHCS, Enhanced Care Management, Community Supports, or Recuperative Care is highly desirable.
Ideal Candidate
NLDP is looking for an Administrative Director who is not simply an office manager, but an organizational leader.
The ideal candidate is someone who can enter a fast-moving environment, identify what needs to be organized, create reliable systems, hold people accountable to those systems, and provide executive leadership with accurate information needed to make decisions.
The individual should be comfortable working in an organization experiencing continued growth and should possess the ability to help build the administrative infrastructure necessary to support that growth.
About New Life Discovery Project
New Life Discovery Project, Inc. provides structured, compassionate services designed to help individuals experiencing complex medical, behavioral, housing, and social challenges achieve greater stability and successfully transition into appropriate community settings.
Our organization believes effective service requires both compassion and accountability. We are committed to providing high-quality services while maintaining strong operational standards, professional leadership, and measurable outcomes.
How to Apply
Qualified candidates should submit a resume and brief cover letter describing their administrative leadership experience and explaining why they are interested in joining New Life Discovery Project.
New Life Discovery Project, Inc. is an Equal Opportunity Employer.
*This is an in person position, remote/virtual work are not an option*
Pay: $125,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Education:
Experience:
- Administrative Director: 2 years (Required)
Ability to Commute:
- Eureka, CA 95503 (Required)
Work Location: In person
