Humboldt Senior Resource Center is looking for a full-time Electronic Health Record Specialist to support our Redwood Coast PACE program. This position will support users in multiple sites. The schedule is Monday through Friday, 8 am to 5 pm.
JOB SUMMARY: The EHR Specialist plays a critical role in supporting the effective use of the Electronic Health Record (EHR) system across the Redwood Coast PACE program. This position serves as the primary resource for EHR-related training, troubleshooting, and workflow optimization. Acting as a liaison between internal staff and the EHR vendor, the EHR Specialist ensures that system functionality aligns with organizational needs and promotes efficient, compliant documentation practices. The EHR Specialist has a strong background in healthcare technology, excellent communication skills, and a proactive approach to problem-solving and user support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Provide first-line technical and functional support to staff to help them navigate the EHR and utilize its features effective, traveling to the different sites as needed.
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Troubleshoot and resolve common EHR system and workflow issues.
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Collaborate with agency HIPAA and IT personnel to assign appropriate staff permissions, develop access protocols, and conduct regular audits of staff system access to ensure compliance with privacy and security regulations.
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Submit and track system bugs and performance issues to the EHR vendor.
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Develop and deliver comprehensive EHR training programs for new hires and existing staff. Work with staff to identify training needs and develop customized training plans.
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Conduct ongoing training sessions and workshops on the EHR to enhance staff proficiency and address evolving system functionalities. Conduct training in a variety of settings, including groups, online, and on-the-job at different sites. Evaluate the effectiveness of training programs and make adjustments where needed.
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Create and maintain user-friendly training materials, such as PowerPoint presentations, handouts, and screen recordings.
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Provide individualized support and coaching to staff on specific EHR workflows.
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Analyze current EHR workflows and identify areas for improvement.
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Serve as the primary liaison between PACE and the EHR vendor. Communicate effectively with vendor representatives regarding system issues and requests. Negotiate and advocate for PACE’s needs and priorities.
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Stay abreast of the latest EHR system updates, features, and best practices to provide proactive guidance to staff when changes are made.
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Demonstrates behaviors consistent with agency values: Respect, Patient, Courteous, Tolerant, Friendly, and Teamwork.
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Additional duties may be assigned, as needed, that align with the responsibilities of the position and support the vision, mission, and values of the organization.
EDUCATION & EXPERIENCE:
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High school diploma or GED equivalent required.
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Bachelor's degree in healthcare informatics, health information technology, health care administration, or a related healthcare field preferred.
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3+ years of experience working with EHR systems in a healthcare setting required.
LICENSES OR CERTIFICATES:
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Valid California Driver’s License, and personal auto liability insurance required. Must have a personal vehicle in good driving/operating condition, insured for State minimum liability requirements, and that can be used for the applicable job functions noted above
PRE-SCREENING REQUIREMENTS:
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This position requires the successful completion of a background check.
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A current Motor Vehicle Report (MVR) is required to determine eligibility for driving on behalf of the organization.
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Preferred COVID-19 and Influenza (flu) vaccinations.
JOB SKILLS:
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Strong verbal and written communication abilities in English; able to convey information clearly and professionally to staff.
- Builds positive relationships with diverse populations, including aging adults, staff, and community stakeholders.
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Works effectively as part of a team demonstrating sound listening skills to receive directions and feedback; maintains a cooperative and supportive attitude.
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Ability to manage time effectively.
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Remains calm and effective when priorities shift, deadlines change, and unexpected issues arise.
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Maintains confidentiality, reliability, and ethical standards; consistently demonstrates punctuality, attendance, and responsibility in work performance.
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Maintains participant privacy and organizational confidentiality, adhering to HIPAA and agency standards.
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Ability to be dependable, accept supervision, follow direction, and improve performance through feedback.
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Excellent presentation skills.
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Ability to complete duties within agreed-upon time frames.
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Proficient in Microsoft Office programs and EHR software.
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Ability to train and outline procedures for a variety of audiences, including those with limited technical skills.
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Demonstrates the ability to adapt to change, manage stress effectively, and support the team in adjusting to evolving priorities and circumstances.
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Gathers relevant information, evaluates options, and makes timely, sound decisions while identifying root causes and implementing solutions.
SUPERVISORY REQUIREMENTS:
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This position does not have any direct supervisory requirements.
PHYSICAL REQUIREMENTS:
This position requires the ability to work in an office environment with frequent use of computers, keyboards, and other standard office equipment. The EHR Specialist must be able to sit for extended periods, perform repetitive hand and wrist movements, and engage in frequent communication by phone, video, and in person. Driving between different work sites is required to provide in-person support. Occasional standing, walking, bending, or reaching may be required while providing training or technical support. The role may also involve moving or carrying training materials or equipment weighing up to 20 pounds.
The above statements are intended to describe the general nature of work performed. They are not to be considered an exhaustive list of all job tasks performed. The agency reserves the right to change job descriptions, work hours or work sites as required by the program.
The Humboldt Senior Resource Center is a private, non-profit, multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area One Agency on Aging.
The Humboldt Senior Resource Center is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, pregnancy, breastfeeding, gender identity, marital status, citizenship status, military or veteran status, genetic information, or other basis protected by applicable Federal or State law.
