Job Summary
DRT Performance Tix is seeking a motivated, detail-oriented professional to join our team as a Client Success Specialist In-Training. DRT provides ticketing solutions for dance studios, schools, performing arts centers, competitions, camps, parades, and community events. Our Client Success team helps each organization successfully prepare, launch, and manage its ticketed events.
This entry-level position is a structured 12–18-month development path toward becoming a Client Success Specialist, with future advancement opportunities into Client Success Manager and other leadership roles as DRT grows. Advancement is based on demonstrated performance, readiness, and business needs—not tenure alone.
The successful candidate will develop practical experience in client relationship management, SaaS ticketing operations, account support, launch readiness, CRM documentation, data analysis, and cross-functional collaboration. Previous ticketing experience is not required. We are looking for someone who is curious, dependable, coachable, and ready to develop a professional craft that combines customer service, technology, operations, and problem-solving.
What You’ll Do
- Support Client Success Specialists and Client Success Managers with client communication, account maintenance, and day-to-day service needs.
- Assist with onboarding new clients and supporting ongoing engagement, retention, and renewal activities.
- Review event configurations, Performance Details Sheets, and other client-submitted information for accuracy and completeness.
- Identify missing, conflicting, or unclear information before it affects an event launch or customer experience.
- Assist with Launch Readiness reviews to ensure events are completed correctly and clients are properly notified.
- Use DRT’s internal CRM and operational systems to document interactions, maintain accurate account information, track client requests, and update trouble tickets.
- Help process client orders, event changes, and account information accurately and on time.
- Respond to client questions professionally, troubleshoot routine concerns, and escalate issues when additional expertise or authority is required.
- Collaborate with Client Success, Production, Sales, Support, and other internal teams to provide a consistent client experience.
- Participate in cross-functional meetings and share relevant client feedback, recurring concerns, and improvement opportunities.
- Review client and operational data to identify service trends, retention risks, revenue opportunities, and areas where the client experience can be improved.
- Build client-facing skills through coaching, mock calls, shadowing, scenario-based training, and live quality-assurance feedback.
- Take on increasing responsibility for client accounts and operational work as knowledge, performance, and confidence develop.
How DRT Invests in Your Development
Training will include:
- DRT systems, ticketing terminology, and event-setup fundamentals.
- Client communication standards, service expectations, and standard operating procedures.
- Performance Details Sheet review and Launch Readiness processes.
- CRM documentation, trouble-ticket management, and internal escalation procedures.
- Client onboarding, account support, retention, and renewal fundamentals.
- Mock client calls, scenario-based exercises, and live feedback.
- Shadowing experienced Client Success Specialists and Managers.
- Ongoing coaching, performance reviews, and professional-development opportunities.
What You Bring
- Strong written and verbal communication skills.
- Excellent attention to detail and commitment to accuracy.
- Strong organizational, project-management, and time-management abilities.
- Comfort using technology, CRM platforms, SaaS applications, order-processing systems, and Microsoft Office.
- Ability to manage multiple assignments and deadlines without losing track of important details.
- Sound judgment and a willingness to ask clarifying questions before making assumptions.
- Analytical skills and the ability to use information and data to support decisions.
- A calm, solutions-focused approach to client questions and operational challenges.
- Ability to work collaboratively across Client Success, Production, Sales, and Support teams.
- A coachable mindset and the ability to apply feedback consistently.
- Reliable attendance, professional accountability, and a genuine customer-first approach.
Experience in customer service, hospitality, events, performing arts, ticketing, or CRM systems is preferred but not required.
How We Work
Client success at DRT is more than completing tasks. It means listening carefully, understanding what the client actually needs, documenting information clearly, and moving each request toward an accurate and timely resolution.
Team members are expected to:
- Demonstrate empathy, accountability, accuracy, and follow-through.
- Learn and consistently apply DRT processes and service standards.
- Communicate professionally with clients and internal teams.
- Ask questions when information or expectations are unclear.
- Recognize when to solve a problem independently and when to escalate it.
- Treat coaching and feedback as tools for professional growth.
- Build trust with clients, coworkers, and leaders through consistent performance.
Compensation and Benefits
- Competitive compensation based on qualifications and experience.
- Structured advancement and compensation-growth opportunities.
- Health and dental insurance.
- 401(k) retirement plan.
- Paid time off.
- Fully paid training.
- Hybrid or remote-work eligibility based on role readiness and business needs.
- Ongoing coaching, performance feedback, and professional-development opportunities.
How to Apply
DRT considers curiosity, character, and growth potential alongside previous experience. Applicants should submit a résumé and a brief statement explaining why they are interested in developing a career in Client Success with DRT Performance Tix.
Pay: From $47,840.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Are you able to work nights, weekends, and some holidays?
- This position requires reviewing detailed event information, following documented procedures, and entering accurate notes. Are you comfortable performing detail-intensive work every day?
- This position follows a structured 12–18-month development path toward becoming a Client Success Specialist. Are you interested in completing this training and advancement process?
- Are you comfortable making outbound calls and communicating with clients by phone, email, and virtual meeting?
Education:
- High school or equivalent (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Evans, GA 30809 (Required)
Willingness to travel:
Work Location: In person
