Customer Service & Student Success Specialist
Location: Seigler's Karate Center - Evans, GA
Job Type: Part-Time | Minimum 25 Hours Per Week
Work Location: In Person
About Seigler's Karate Center
Seigler's Karate Center (SKC) has proudly served families throughout the CSRA since 1982. With locations in Evans, Grovetown, and North Augusta, we bring a longstanding reputation for integrity in business, quality martial arts instruction, and a commitment to creating an exceptional experience for our students and families.
Our mission is at the heart of everything we do:
Changing Lives. Building Leaders. Pursuing Excellence.
We're looking for a Customer Service & Student Success Specialist to join our Evans team. This is an important customer-facing role for someone who genuinely enjoys working with people, takes pride in providing excellent service, and wants to be part of a positive, professional, and team-oriented environment.
This role combines customer service, relationship-building, student support, sales, and day-to-day front desk operations. Martial arts experience is not required, but a willingness to learn, grow, and be coached is important.
What You'll Do
As part of our Student Success team, you'll help create the experience our students and families have from the moment they walk through our doors.
Responsibilities include:
- Provide exceptional customer service to current and prospective students and families
- Welcome students and parents and help create a positive, professional environment
- Build strong relationships with students and families throughout their martial arts journey
- Respond to questions and assist families in person, by phone, and through digital communication
- Follow up with students who have missed classes and help keep them engaged in their training
- Support new student onboarding and enrollment
- Assist families with program registrations, uniforms, equipment, apparel, and other retail purchases
- Learn to confidently recommend programs and services based on each student's needs
- Support advanced training and program enrollment opportunities
- Maintain accurate student information, follow-up notes, and administrative records
- Assist with inventory, order fulfillment, merchandising, and front desk operations
- Help prepare for and provide customer service during SKC events and promotions
- Work closely with instructors and other team members to provide a consistent, high-quality experience for every student and family
What We're Looking For
We're looking for someone who:
- Has previous customer service experience
- Has sales experience or a genuine willingness to learn and develop sales skills
- Genuinely enjoys working with people and building relationships
- Communicates confidently and professionally with adults, teens, and children
- Is dependable, punctual, and takes responsibility for their work
- Is organized, detail-oriented, and able to manage multiple responsibilities
- Can stay calm, positive, and professional in a fast-paced environment
- Takes initiative and looks for ways to help
- Is coachable, receptive to feedback, and interested in continuous improvement
- Works well with systems, schedules, task lists, and established procedures
- Is comfortable using computers, Google Workspace, spreadsheets, and learning CRM software
- Works well as part of a team and contributes to a positive environment
We value team members who take pride in their work, embrace opportunities to learn, and are committed to providing an exceptional experience for our students and families.
Schedule & Availability
This position is in person at our Evans location and requires a minimum of 20+ hours per week, with the opportunity for additional hours based on availability and school needs.
Our busiest hours are weekday afternoons and evenings, so candidates must have consistent availability during these times.
Because our students and families rely on seeing a consistent team, dependable weekly availability is important. This position is best suited for someone who can make SKC a consistent part of their work schedule.
Requirements
- Must be at least 18 years old
- Previous customer service experience
- Sales experience or willingness to learn sales
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems
- Consistent weekday afternoon and evening availability
- Reliable transportation
- Ability to pass a background check
Why SKC?
This is more than a traditional front desk position.
Our Student Success team helps families feel welcome, keeps students connected to their training, solves problems, celebrates milestones, supports instructors, and plays an important role in the overall success of our students.
You'll have the opportunity to develop valuable skills in customer service, communication, relationship management, sales, organization, and leadership while being part of a team focused on making a genuine difference in people's lives.
If you're dependable, people-focused, eager to learn, and looking for meaningful work with an established and growing organization, we'd love to learn more about you.
Job Type: Part-time
Pay: From $12.00 per hour
Work Location: In person
