Position Description
Title: Senior Universal Banker - Floater
Grade: 05
Division: Retail Delivery
Job Code: RET406
Reports To: Varies
FLSA Status: Non-Exempt
Objective of Position:
The Senior Universal Banker - Floater is responsible for performing a complete range of services for customers including processing customer transactions, opening/closing accounts, responding to inquiries, and assisting staff/supervisors with functions relative to the daily operation of the Branch. Works with customers to identify needs and explain products/services with the goal of converting service opportunities into sales events. The Senior Universal Banker- Floater is also responsible for coordinating the activities of the Tellers by assigning work, answering questions, and resolving problems. This role will assist with complex transactions and sensitive client problems while also administering and explaining policies and procedures.
Duties and Responsibilities:
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Provides support to all assigned areas of branch operations where service or assistance is needed.
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Accurately processes transactions and new account openings in a timely and professional manner.
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Constantly looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to Branch Management.
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Assesses and handles retail customers’ banking needs and obtain and process customer/account information, including cash handling.
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Opens and services accounts and identify cross-selling opportunities for new and existing customers.
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Calls on potential or existing customers to develop new business by promoting our bank’s services and products, with the goal of expanding relationships and bank profitability.
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Displays exceptional customer service and sales skills and maintain a professional attitude.
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Maintains accuracy and compliance in all account documentation.
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Minimizes risk of losses, including cash differences and other controllable losses.
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Maintains current knowledge of all Federal and State laws and regulations, along with the Bank’s policies and procedures.
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Processes teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).
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Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
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Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Understands when to escalate a problem or situation to management for resolution.
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Continues to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service.
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The incumbent also maintains current knowledge of competitor products, services, and current promotions.
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Ensures proper coverage for adherence to dual control.
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Completes the monthly branch certification to recap audits, teller differences and Teller Line operational duties in a timely and accurate manner.
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Maintains ample levels of supplies and utilizes the proper order forms when requisitioning supplies.
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Ensures that Tellers balance out at drawer limits daily per Bank policy.
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Ensures that all bank policies pertaining to monies and balancing are strictly and continually adhered to.
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Establishes clear and on-going communication with management.
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Ensures adherence to guidelines of the BYB Branch “Survival Guide”
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All other duties as assigned.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications:
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High School Degree or GED required
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3+ years of experience in a banking environment.
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1+ years of experience as a teller, personal banker or universal banker is a plus.
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Must be detail oriented with excellent organizational skills.
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Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity and be able to work in a fast-paced environment.
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Strong knowledge of Microsoft Office preferred.
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Working knowledge of banking regulatory requirements.
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Knowledgeable about a wide variety of retail bank products and administrative support
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Strong time management skills and attention to detail.
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Ability to communicate in a professional, accurate, and clear manner with internal & external stakeholders.
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Must be able to lift 30 pounds.
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Reliable transportation is essential as traveling to multiple branches is a requirement.
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Flexible with the ability to travel 50% of the time.
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.
Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
The salary range for this position is $25.00 to $37.01. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Byline Bank offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Byline Bank, you’ll find a far-reaching choice of benefits and incentives.
