Top 92 Sports management Jobs in Evanston, Il

Director of Guest Experience | Full Time | Ryan Field at Northwestern University
Oak View Group —Evanston, IL
- $95,000 - $110,000 a year
- Weekends as needed
- Microsoft Excel
- 3 years
- University
- Health insurance
- Dental insurance
Box Office Director | Full Time | Ryan Field at Northwestern University
Oak View Group —Evanston, IL
- $90,000 - $105,000 a year
- Weekends as needed
- Word processing
- Basic math
- Mid-level
- Health insurance
- Dental insurance
General Manager of Recreation Programs
PARK DIST OF HIGHLAND PARK —Highland Park, IL
- $77,399.36 - $92,500.00 a year
- Weekends as needed
- CPR Certification
- Customer service
- 5 years
- Wellness program
- Paid parental leave
Laboratory Schools: Assistant Athletics Director
The University of Chicago —Chicago, IL
- $73,600 - $95,250 a year
- Weekends as needed
- Background check
- School experience
- High school
- Health insurance
- Paid time off
Ticket Operations Manager | Full-Time | Ryan Field at Northwestern University
Oak View Group —Evanston, IL
- $65,000 - $85,000 a year
- Extended hours
- Sales
- Inventory management
- Ability to walk for extended periods
- Health insurance
- Dental insurance
10d
Athletic Program Administrator, Elementary Sports
Chicago Public Schools —Chicago, IL
- $66,000 - $87,500 a year
- Full-time
- High school
- Mid-level
- Office
- Wellness program
- Disability insurance
Senior Manager, Sports
Kraft Heinz Company —Chicago, IL
- $120,800 - $151,000 a year
- 5 years
- Office
- Analysis skills
- AD&D insurance
- Paid holidays
Event Coordinator - Soldier Field
Legends Global —Chicago, IL
- $55,000 - $65,000 a year
- Extended hours
- Management
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
4d
Director of Event Operations | Full-Time | Ryan Field at Northwestern University
Oak View Group —Evanston, IL
- $130,000 - $150,000 a year
- Extended hours
- Ability to walk for extended periods
- 3 years
- Ability to climb stairs
- Health insurance
- Dental insurance
10d
Director, Sports Administration
Chicago Public Schools —Chicago, IL
- $105,000 - $136,000 a year
- Full-time
- High school
- Office
- 3 years
- Wellness program
- Disability insurance
11d
Marketing Manager | Full-Time | Ryan Field at Northwestern University
Oak View Group —Evanston, IL
- $65,000 - $75,000 a year
- Extended hours
- Marketing
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
10d
Ryan Field Club Supervisor
Levy Sector —Evanston, IL
- $27 - $29 an hour
- Part-time
- Background check
- Mid-level
- Supervising experience
- Wellness program
- Paid time off
Quick Apply
Account Executive
KemperSports Management —Northbrook, IL
- $55,000 - $65,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
4d
Director of Live Production | Full-Time | Ryan Field at Northwestern University
Oak View Group —Evanston, IL
- $115,000 - $120,000 a year
- Weekends as needed
- Marketing
- 5 years
- University
- Health insurance
- Dental insurance
Subscriptions Product Marketing Manager, Connected TV, YouTube Marketing
YouTube —Chicago, IL
- $116,000 - $166,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
School Athletic Director (ESP)
Chicago Public Schools —Chicago, IL
- $61,513.30 - $92,687.09 a year
- Weekends as needed
- Microsoft Excel
- High school
- Sales
- Wellness program
- Disability insurance
3d
Director of HR - Learning, Development, and Organizational Effectiveness (In-Office)
Kemper Sports Management LLC —Northbrook, IL
- $110,000 - $130,000 a year
- Full-time
- Office
- 8 years
- Analysis skills
- Dental insurance
- Paid time off
Quick Apply
Ryan Field Suites Supervisor
Levy Sector —Evanston, IL
- $27 - $29 an hour
- Part-time
- Background check
- Mid-level
- Supervising experience
- Wellness program
- Paid time off
Quick Apply
Athletics & Concessions Manager - Northwestern University Chartwells
Chartwells HE —Evanston, IL
- $65,000 - $70,000 a year
- Weekends as needed
- Background check
- Sales
- ServSafe
- Commuter assistance
- Paid parental leave
Quick Apply
1d
Part-time Faculty Position, Professional Studies, SCPS
DePaul University —Chicago, IL
- $4,800 - $6,000 a month
- Part-time
- Doctoral degree
- Computer Science
- Mid-level

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Director of Guest Experience | Full Time | Ryan Field at Northwestern University

Oak View Group -
Evanston, IL

Apply Now

Job Details

Full-time
$95,000 - $110,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Event customer service
Stakeholder management

Full Job Description

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Overview:

The Director of Guest Experience reports directly to the Senior Vice President. The position will be responsible for enhancing the experiences of our guests, employees, and stakeholders. This dynamic leader will be responsible for developing, executing, and continuously evaluating all Guest Service plans for all stadium events. This individual will create and enforce a vibrant customer-focused culture among all key stakeholders, managers, and employees. The successful candidate will be a hands-on professional who enjoys rolling up their sleeves and working as part of a team. The goal is to ensure we become and remain the industry standard for excellence and ensure that all our guests and staff have exceptional experiences.

This role pays a yearly salary of $95,000 - $110,000 and is bonus eligible.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until September 18, 2026.

Responsibilities:

Direct and lead the Guest Experience Manager and Supervisors while creating and enforcing a customer-focused culture at the venue.
Directs more than 100 event staff employees to strategically enhance the guest experience for the various events throughout the year.
Facilitate a strong relationship with Human Resources to ensure the Guest Experience team can recruit, interview, select, and train all front-of-house staff according to established guidelines.
Handle the development & facilitation of the Guest Experience training program for employees with Guest Services, Event Security, and Box Office to include content around identified core values, curriculum, implementation, and evaluation.
Works closely with the Director of Security to help create and oversee the best Guest Service policies and practices for Ryan Field.
Aids in directing front-of-house staff in managing large crowds under constantly changing event environments.
Create reporting procedures to help review and analyze guest feedback, identify trends, and use data analytics for process improvements for both guest experience and operational improvements.
Works closely with all departments and business lines to address guests both proactively and reactively. Develops and maintains effective working relationships with clients, partners, and all Stakeholders.
Resolves any escalated complaints/concerns.
Create and oversee recognition and appreciation initiatives for all Front-of-house event staff to ensure consistency in service and venue knowledge across all levels of the venue.
Responsible for managing expenses within the annual approved department budget, including but not limited to researching, reviewing, and recommending training, uniforms, equipment, materials, and supplies required for the Guest Experience department.
Plan and lead operational meetings as required, ensuring smooth coordination of Guest Experience.
Responsible for the policies, systems, and processes that provide a strong foundation and support the company culture.
Ensure compliance with the Americans with Disabilities Act (ADA) during events.
All other duties as assigned.

Qualifications:

Minimum 5-7 years' experience managing guest service & experience programs in a large-scale hospitality or event setting.
Guest Services experience with large-scale events in a stadium, concert, or multi-use facility setting of a similar size (10,000+ seats) is highly desirable.
Bachelor's Degree in Sport/Event Management, Hospitality, Training & Education, HR, or Business Administration or an equivalent combination of education and experience in the field.
This individual is a natural integrator and solution-oriented person who has experience driving and motivating results with large teams/departments.
Experience in event planning and/or event execution experience in a sports/live entertainment facility.
Has 3+ years of practice creating and teaching/delivering effective employee training programs, preferably in the area of customer service.
Passion for providing the highest quality service and puts guests' needs before their own needs first.
Must be a creative problem solver who can identify solutions and address guest concerns efficiently and professionally while remaining calm under pressure
Must be adaptable with the ability to work under pressure to meet deadlines.
Ability to build and manage a collaborative and diverse workforce.
Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
A high degree of personal integrity and consistently put the interests of the organization first.
Experience servicing various stakeholders and demographics.
Ability to manage multiple tasks and prioritize needs efficiently.
Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, etc.
Ability to work non-traditional hours, including nights, weekends, and holidays

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Apply Now

Refine Your Search

sports management jobs in evanston, il

Director of Guest Experience | Full Time | Ryan Field at Northwestern University

Box Office Director | Full Time | Ryan Field at Northwestern University

General Manager of Recreation Programs

Laboratory Schools: Assistant Athletics Director

Ticket Operations Manager | Full-Time | Ryan Field at Northwestern University

Athletic Program Administrator, Elementary Sports

Senior Manager, Sports

Event Coordinator - Soldier Field

Director of Event Operations | Full-Time | Ryan Field at Northwestern University

Director, Sports Administration

Marketing Manager | Full-Time | Ryan Field at Northwestern University

Ryan Field Club Supervisor

Account Executive

Director of Live Production | Full-Time | Ryan Field at Northwestern University

Subscriptions Product Marketing Manager, Connected TV, YouTube Marketing

School Athletic Director (ESP)

Director of HR - Learning, Development, and Organizational Effectiveness (In-Office)

Ryan Field Suites Supervisor

Athletics & Concessions Manager - Northwestern University Chartwells

Part-time Faculty Position, Professional Studies, SCPS

I want to receive the latest job alert for sports management in evanston, il

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