The University of Evansville (UE) is seeking a proactive and organized Desktop Support Coordinator to join our Office of Technology Services (OTS). This is a dynamic, hands-on role that balances coordination of IT workflows with direct, in-person support for faculty, staff, and students. Unlike a traditional desk-bound position, this role requires a regular physical presence across campus to ensure our instructional and administrative technologies are performing at their peak.
If you are a tech-savvy professional who thrives on movement, excels at troubleshooting, and possesses the leadership skills to coordinate high-priority service requests in a fast-paced academic environment, we want to meet you.
Key Responsibilities
As the Desktop Support Coordinator, you will act as a bridge between IT strategy and ground-level technical execution. Your main duties will include:
- Coordination of Support Services: Ensure timely response to hardware, software, and workstation issues for faculty and staff.
- Classroom & Lab Tech Oversight: Coordinate the maintenance of instructional technology, including projectors, AV systems, and classroom computers, ensuring they are ready for daily operation.
- Service Workflow Management: Manage service requests through the campus ticketing system, providing leadership on ticket prioritization, clear documentation, and consistent resolutions.
- Student Tech Liaison: Oversee assistance for students regarding personal device connectivity and academic tech access.
- Deployment & Asset Management: Direct the installation, configuration, and updating of software across university workstations; maintain accurate technology inventory records.
- Hands-On Technical Execution: Perform technical work across campus that includes lifting equipment, using ladders, and frequent travel between facilities for on-site support.
Required Qualifications
- Technical Mastery: Proficiency with Windows and macOS operating systems; familiarity with mobile platforms (iOS/iPadOS, Android) and basic network troubleshooting.
- Leadership/Coordination: Experience managing multiple priorities, prioritizing service requests, and working independently to lead technical resolutions.
- Communication: Exceptional verbal and written skills with the ability to explain complex technical issues to non-technical users in a professional, service-oriented manner.
- Physical Ability: Capability to lift up to 40 lbs, climb ladders, and remain mobile across campus as needed.
- Attention to Detail: Meticulous approach to inventory tracking and service documentation.
Preferred Qualifications
- Experience: 1+ year of IT support experience in a professional or academic setting, combined with 1+ year of customer service or coordination experience.
- Certifications: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent professional certifications.
Why Join the UE OTS Team?
At the University of Evansville, our OTS team is the backbone of the student learning experience. As a Desktop Support Coordinator, you will move beyond the desk, interacting with the entire campus community and playing a vital role in keeping our university operating seamlessly. You will enjoy a collaborative environment that values trade expertise, proactive problem-solving, and professional growth.
How to Apply
Interested candidates should complete the online application via the University of Evansville’s employment portal: http://www.evansville.edu/offices/hr/employmentApp.cfm
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