EXAMINER TRAINER REGIONAL LEAD
SUMMARY
The Examiner Trainer Lead is responsible for oversight and the administration management of Examiner Trainers supporting multiple states, time zones and Regions. The Examiner Trainer Lead is responsible for cultivating an environment that achieves the organization’s mission through quality in care, efficiency, and a focus on core values. The Examiner Trainer Lead will manage the daily direction, coordination, implementation, execution, and completion of contractual requirements with the end goal of delivering quality experience for the client, provider and communities served. Examiner Trainer Lead provides guidance for Examiner Trainers supporting Loyal Source Government Services (LSGS) owned and network partner sub-contracted clinic(s) conducting Medical Disability Examinations, commonly referred to as Compensation and Pension (C&P) exams in a remote setting. The Examiner Trainer Lead will assist Examiner Trainers in training new examiners with little or no previous MDE experience by providing direct instruction, coaching, and ongoing support. The Examiner Trainer Lead will mentor and develop new Examiner Trainers by providing direct instruction and coaching. The Examiner Trainer Lead must be able to demonstrate the top-level proficiency, knowledge, and skills necessary to evaluate claimants served by Loyal Healthcare. The Examiner Trainer Lead will report to the Medical Director.
Responsibilities, Duties and Functions
- Examiner Trainer Lead perform their duties in a remote setting with the expectation they will be requested to travel (10%) as needed to support examiner trainers, staff, and subcontracted providers.
- Oversees daily operations and assignments of all examiner trainers.
- In conjunction with others, will train new examiners to conduct quality medical disability examinations and complete disability benefits questionnaires (DBQs) to LSGS and VA standards.
- Reviews DBQs for correctness, completeness, quality, clarity, and compliance.
- Performs C&P exams; completes DBQs; Submits DBQs, medical opinions, and diagnostics to train, teach, and maintain C&P certification as needed.
- Serves as a subject matter expert (SME) for other examiners on conducting exams and technical aspects of DBQ completion.
- Advises the Clinic Manager, Medical Director, and leadership on individual examiners’ proficiency and training progress.
- Provides remedial training via telephonic, video, or in-person training sessions for examiners who are not proficient in maintaining minimum productivity or quality standards.
- Collaborates with Quality Assurance (QA) and the Quality Support teams to assist Examiners with the correction and resubmission of rejected DBQs.
- Assists the Medical Director and leadership with the dissemination of process and procedural changes and revisions to clinical guidelines published by the VA.
- Mentors and develop new Examiner Trainers by providing direct instruction and coaching.
- Maintains currency of expertise by staying up to date with VA C&P Requirements.
- Collaborates with the Deloitte Quality leadership team in the continuous improvement process to align clinical guidance with VA expectations and to ensure examiners are performing to the best of their ability.
- Collaborates with the IT Lead Team on conditional logic changes to DBQs in MDE4Vets. Communicates changes to the Examiner Team.
- Consults with colleagues on C&P topics, literature findings, differential diagnoses, and other relative C&P topics.
- Serves as a point of escalation to assist in resolution of clinical questions and QA reject feedback for Examiners.
- Participates in clinical meetings, VA Fireside meetings, and other clinical or quality meetings as necessary.
- Collaborates with the interview process and candidate selection for new examiners and internal promotions.
- Coordinates with leadership on effective policies, exams, and procedures for examiner proficiency and efficiency.
- Develops, implements, and conducts training for new processes or procedures directly related to the C&P program, DBQs, examinations, and submission procedures.
- Performs other additional duties as assigned.
- Supervises, trains, develops, and evaluates Regional Examiner Trainer Leads.
- Performs daily approvals of Regional Examiner Trainer Leads timekeeping and monitors Regional Examiner Trainer Leads’ oversight of timekeeping to ensure compliance with applicable laws and corporate policy.
- Ensures compliance with HIPAA, ADA and other Government statutes, rules, regulations.
REQUIREMENTS
- Graduated from an accredited Physician Assistant program or school of nursing.
- A valid and unrestricted Physician Assistant or Nurse Practitioner license in good standing and is not barred from practicing in any of the 50 States, the District of Columbia, or a Commonwealth, territory, or possession of the United States.
- 2+ years of supervisory or management experience.
- Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation.
- BLS certification.
- Knowledge of the requirements of HIPAA, ADA, and other relevant Government statutes, rules, and regulations.
- Minimum of 3-4 years of clinical experience performing compensation and pension examinations for the Department of Veteran Affairs, VA contractor, or third-party subcontractor.
- Demonstrated ability to present training materials.
PREFERRED REQUIREMENTS
5+ years of management or leadership experience in a healthcare setting.- Prior Military experience or familiarity with the military community and culture.
- Demonstrated ability to lead at the organizational level (leadership of subordinate leaders).
- Exceptional organizational skills to ensure that quality services are provided.
- Exceptional interpersonal skills to facilitate relationships with corporate staff, Clinic Managers, physicians and other healthcare examiners, Veterans, and the public.
- Demonstrated ability to assess, implement, and recommend improvements to complex processes, procedures, systems, and information technology solutions.
- Excellent written and verbal communication skills.
- Possess and demonstrate skills necessary to analyze data and information.
- Proficient in all required software packages, platforms, and information systems, including Microsoft Office Suite and MDE4VETS.
KEY COLLABORATORS
- Medical Director
- LSGS Director of Training
- MDE Program Training Director
- Program Directors – Operations and Field
WORK ENVIRONMENT/CONDITION
Examiner Trainer Lead will work from the home location notated in their onboarding paperwork. On travel assignments, Leads are expected to work on site at the Loyal Healthcare clinic or other designated location when leadership determines requirements.
PHYSICAL DEMANDS
- Sit for extended periods of time
- Lift 25lbs
- Ability to look at a computer screen for an extended period
About Loyal Source
Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.
We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [email protected].
