Our client, a leading organization in the technology and corporate support sector, is seeking a Support Engineer to join their team. As a Support Engineer, you will be part of the IT Support Department supporting the Washington office. The ideal candidate will have strong troubleshooting skills, excellent communication, and a proactive problem-solving mindset which will align successfully in the organization.
Job Title: Support Engineer
Location: Bellevue, WA - Hybrid - Start 4 days a week in the beginning, as they are ramped up, they will be Tuesday/Wed/Thursday in office - but must be flexible based on events or offsites to support other days.
Pay Range: $35.20 - $37.95 on Experis W2 (Benefits/PTO/401k)
Top 3 Must-Have HARD Skills & years of experience for each:
1. Enterprise IT Support / Desktop Support (3-4+ Years)
Advanced troubleshooting of macOS and Windows devices.
Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications.
Ability to independently resolve end-user issues in a corporate environment.
2. Executive Support & Workplace Technology (3+ Years)
Experience providing white-glove support to senior leadership and executives.
Supporting Microsoft 365, collaboration tools, identity and access management (Okta, Entra ID/Azure AD), and modern workplace technologies.
Strong communication skills and ability to operate in high-visibility situations.
3. Audio Visual (AV) & Conference Room Support (2-3+ Years)
Hands-on experience supporting Microsoft Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all-hands spaces.
Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology.
Experience supporting executive meetings, customer presentations, and live events.
What's the Job?
- Provide onsite technical support for employees, troubleshooting hardware, software, and network issues.
- Support and maintain conference rooms, AV systems, and collaboration tools such as Microsoft Teams Rooms and Zoom Rooms.
- Assist with onboarding and offboarding activities, including device setup and asset management.
- Coordinate with remote IT teams to resolve escalated issues and improve service delivery.
- Document support requests, troubleshooting activities, and resolutions accurately.
What's Needed?
- 3-4 years of experience in IT Support, Help Desk, or End User Services environments.
- Proficiency supporting macOS and Windows devices, SaaS applications, and collaboration tools.
- Hands-on experience supporting AV systems in conference rooms and event spaces.
- Strong troubleshooting skills across hardware, software, and network issues.
- Excellent communication skills and ability to operate independently in a fast-paced environment.
What's in it for me?
- Opportunity to work directly with senior leadership and executives, providing white-glove support.
- Exposure to modern workplace technology, AV systems, and enterprise IT environments.
- Autonomy to manage onsite support operations and make a meaningful impact.
- Potential for career growth into senior support or IT operations roles.
- Work in a dynamic, technology-driven environment with a focus on innovation and employee experience.
Upon completion of waiting period consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
