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Loan Servicing Representative

NORTHWEST PLUS CREDIT UNION -
Everett, WA

Quick Apply

Job Details

Full-time
$21.95 - $24.00 an hour
9 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

POSITION TITLE: Loan Servicing Representative

REPORTS TO: Servicing Supervisor

FLSA STATUS: Non-exempt

SALARY: $21.95 - $24.00 DOE

Location: Everett, WA

Bilingual preferred English/Spanish

Basic Responsibilities:

Provides excellent member service within the loan servicing department by managing and supporting exiting consumer and mortgage loans. Demonstrates attention to detail and motivation to achieve results. Works collaboratively with team members and other departments to ensure timely and accurate completion of all tasks in alignment with procedures and policies.

Essential Functions:

Provide loan maintenance requests, collections support, payoffs, and servicing updates accurately.
Research and resolve member issues or discrepancies related to loan payments, insurance, and escrow accounts.
Collaborate within department for data entry, reporting, scanning and filing to ensure smooth loan servicing operations.
Represent the credit union in a courteous, honest and professional manner while maintaining confidentiality with all member data.
Ability to; multi task, set priorities, demonstration proficient attention to details, meet deadlines.
Familiarize with and adhere to Loan Servicing & Credit Union policies and procedures.

COMPUTER SKILLS:

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Ability to work independently.
Familiarity with the credit union systems.

Page Break

Excellent communication skills, customer service, verbal and written communication.
Must be self-motivated, detail oriented and highly organized with proven follow-up capabilities.

EDUCATION and/or EXPERIENCE:

High School diploma or equivalent required.

1 year credit union or loan servicing work experience, preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend, squat and lift occasionally when accessing storage. Standing or sitting for extended periods of time.
The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing to interact frequently with the public.

NOTE: Job descriptions are not intended, and should not be constructed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with the job.

The credit union is an Equal Opportunity Employer. Background reviews, including criminal and credit histories conducted prior to selection.

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