Top 2 Technical support supervisor Jobs in Everett, Wa

Customer Service Mgr-BLR
Ducommun Inc. —Everett, WA
- $100,000 - $125,000 a year
- Oracle
- Marketing
- 5 years
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- Computer Science
- Master's degree
- Mentoring

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Customer Service Mgr-BLR

Ducommun Inc. -
Everett, WA

Quick Apply

Job Details

$100,000 - $125,000 a year

Qualifications

Data integrity assurance
Customer records maintenance
Managing customer accounts
Customer communication
Sales revenue Forecasting
Client onboarding
Customer returns handling
Account maintenance
Sales analytics & reporting tools
Managing teams in a customer support role
Sales workflow optimization
Sales analysis
Customer order taking
Logistics customer service
Customer satisfaction tracking
Opportunity Management
Purchase order management
Incident Escalation
Sales data analysis
Managing clients in a customer support role
Data integrity and documentation
Sales performance monitoring (sales process improvement strategies)
Sales quoting
Data management
Customer engagement
Aviation
Warranty issues management
Customer support
Sales pipeline management
Logistics order management

Full Job Description

Commercial Operations & Customer Support Manager

Who are we?

Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed.

Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications.

Job Summary

BLR Aerospace is seeking a highly organized, data-driven, and customer-focused Sales Operations & Customer Support Manager. This role serves as the operational backbone of the sales organization, ensuring efficient quote-to-order-to-delivery processes, exceptional customer experiences, accurate reporting, and continuous process improvement.

Required Skills and Qualifications

Sales Operations

Manage and optimize the quote-to-order-to-delivery process to ensure speed, accuracy, and customer satisfaction.
Support sales leadership with forecasting, pipeline management, and sales performance analytics.
Maintain customer data integrity and drive adoption of sales processes and best practices.
Coordinate and manage sales documentation with customers on pricing, purchase orders and other customer agreements.
Partner with Finance, Operations, Supply Chain, and Logistics to ensure alignment and execution of customer orders.

Customer Support

Lead customer service activities including order status, issue resolution, returns, warranty claims, and escalations.
Ensure timely and professional responses to customer inquiries.
Analyze customer feedback and identify opportunities to improve customer experience.
Coordinate with internal departments to resolve customer issues and drive root-cause corrective actions.
Create and maintain customer communication processes and support documentation.
Manage customer onboarding and account maintenance activities.

Required Experience and Education

Bachelor’s degree in Business, Engineering, Operations, Marketing, Sales, or related field.
5-7 years of experience in Sales Operations, Customer Support, Customer Success, or Commercial Operations.
Working knowledge of fixed-wing, general aviation and rotary-wing aircraft
Working knowledge of FAA STC’s and associated STC requirements, documentation, and STC maintenance.
Understanding foreign STC validation processes a plus.
Proficiency with Microsoft Office products and reporting tools.
Demonstrated ability to analyze data and provide actionable recommendations.
Excellent organizational, communication, and interpersonal skills.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and process improvement skills.

Preferred Qualifications

Experience in manufacturing, industrial products, aerospace, technical services, distribution, or related industries.
Experience with ERP systems (Oracle, SAP, NetSuite, Epicor, or similar).
Experience leading customer service or sales support teams.

Success Profile - The successful candidate will:

Be highly analytical and detail-oriented.
Demonstrate exceptional customer service instincts.
Thrive in a high-volume, transaction-intensive environment.
Communicate effectively across all levels of the organization.
Drive accountability, process discipline, and continuous improvement.
Balance operational rigor with a strong sense of urgency and customer focus.

Travel: 10%

Bonus: Compensation includes a base salary and eligibility for a performance-based bonus. Bonus awards, if any, are discretionary in nature.

Base Compensation: USD 100,000.00 - 125,000.00 Paid Salaried

Equal Opportunity Employer Veterans/Disabled

11002 29th Ave W, Bldg C-19
Everett, WA, 98204
United States

Quick Apply

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technical support supervisor jobs in everett, wa

Customer Service Mgr-BLR

Senior Manager Customer Debug Support Engineering

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