IT Service Engineer II
Executech —Lynnwood, WA
- $29 - $38 an hour
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
17h
Customer Experience Engineer II
Microsoft —Redmond, WA
- $102,100 - $219,200 a year
- Full-time
- Background check
- Computer Science
- Mid-level
SysDev Engineer II, Leo Networking Software
Amazon Kuiper Manufacturing Enterprises LLC —Redmond, WA
- $129,200 - $174,800 a year
- Full-time
- Mid-level
- Java
- Software development
- AD&D insurance
- Health insurance
7d

Related jobs to explore

Based on your search for it technician ii

Lab Technician (I, II, III) - Pulp & Paper
PORT TOWNSEND PAPER COMPANY, LLC. —Port Townsend, WA
Or, bachelor’s degree in industrial, chemical engineering, pulp and paper and 1-2 years of experience in manufacturing, laboratory, technical, or industrial…
$50,000 - $92,500 a year
Quick Apply
Inspections Technician II
Guardian Security Systems —Seattle, WA
Valid driver’s license and no more than three minor traffic infractions on record in the last 3 years. Driver’s license in good standing.
$35 - $54 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
$60,000 - $72,000 a year
Quick Apply
10d
Desktop Support Technician II
iT1 —Columbus, OH
Provide responsive, professional, and courteous technical support to all end users. The Desktop Support Technician is responsible for delivering high-quality,…
Quick Apply
6d

Show more jobs in cities nearby

I want to receive the latest job alert for it technician ii in everett wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it technician ii jobs near everett wa

Work From Home Customer Service jobs in Pittsburgh, PA

Customer Engineer Ii jobs in Ann Arbor, MI

Customer Engineer Ii jobs in Englewood, NJ

Customer Engineer Ii jobs in Berkeley Heights, NJ

Customer Engineer Ii jobs in Nederland, TX

Insurance Customer Service jobs in Tampa, FL

Network Engineer jobs in Kansas City, MO

Senior Network Engineer jobs in San Francisco Bay Area, CA

Senior Network Engineer jobs in Schaumburg, IL

Senior Network Engineer jobs in Austin, TX

Eventide Senior Living jobs in Fargo, ND

Part Time Senior jobs in Mentor, OH

Senior Living jobs in Pasadena, CA

Sunrise Senior Living jobs in Silver Spring, MD

Senior Network Engineer jobs in Indiana

It Remote jobs in El Paso, TX

Senior It Engineer jobs in Spokane, WA

Senior It Engineer jobs in Cranston, RI

Mechanical Engineer jobs in San Luis Obispo, CA

Atria Senior Living jobs in Tucson, AZ

IT Service Engineer II

Executech -
Lynnwood, WA

Quick Apply

Job Details

Full-time
$29 - $38 an hour
17 hours ago

Qualifications

Endpoint Security
SSO
Cloud identity and access management (IAM)
Customer communication
IT user and group management
Tooling
Technical documentation
Triage
Coaching
Mid-level
Incident Escalation
Job shadowing (employee development activity)
Managing clients in a customer support role
Cloud service support
Continuous improvement
Decision making
Incident management operations support
Security threat response protocols
Customer support ticket management
Mentoring
Vendor communication
Microsoft Teams
SharePoint
Data backup
MFA
UEM
Cross-functional collaboration
Escalation handling
Standard operating procedures (SOPs)
Automation tools

Full Job Description

Role Summary

The Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency, proactive communication, and disciplined execution in a metric-driven environment. This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within Executech standards.

***Only Local candidates will be considered***

Key Responsibilities

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients and queues.
Own tickets end-to-end: client updates, vendor/carrier coordination, resolution confirmation, and handoff when scope spans multiple teams.
Apply structured troubleshooting and sound judgment on when to proceed independently, escalate, or engage additional resources.
Use scripting and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards.
Support security posture through correct identity verification, suspicious-activity handling, and incident escalation workflows.
Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks.
Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
Balance client advocacy with scalability, security, and Executech standards, operating across functional boundaries when needed while adhering to change control, documentation, and escalation practices.

Typical Work Scope (Examples)

Multi-step M365 administration (licenses, groups, mailbox permissions, SharePoint/Teams access issues) with judgment and minimal supervision.
Endpoint and device management (Intune policies, device compliance basics, BitLocker recovery, Autopilot resets) within SOP.
Identity and access management troubleshooting (Conditional Access impacts, SSO issues, MFA/Authenticator edge cases).
Backup/DR and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP).
PSA/RMM improvements: suggests workflow fixes; flags recurring issue trends with evidence.

Performance Expectations (KPIs)

SLA compliance:

90% (rolling 90-day).
97% positive (rolling 90-day).
Utilization: 90% utilization target.
80% billable efficiency (rolling 90-day).
Ticket quality: meets documentation/time-entry standards; participates in QA audits.
90/100 (< 85/100 triggers coaching plan).

Skills & Experience

2–5 years of IT support experience with increasing complexity (MSP experience strongly preferred).
Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
Working knowledge of PowerShell fundamentals and willingness to build safe automation (reviewed/approved).

Certification Expectations

Hold (or actively pursue) one Microsoft role-based certification aligned to daily responsibilities (e.g., MD-102 or MS-102).
AZ-104 is recommended for engineers working regularly in Azure/M365 administration and is required for Senior promotion readiness.
(Equivalent experience may be considered where appropriate.)

IMPACT Expectations

Integrity: make sound technical decisions; follow standards under pressure; escalate appropriately.
Mindset: continuously improve skills; adapt quickly to new tooling/standards; apply feedback independently.
Passion: own outcomes, not tasks; bring energy to problem-solving and client experience.
Accountability: drive tickets to resolution; meet KPI expectations consistently; keep work visible and up to date.
Client-Centric: manage expectations with proactive updates and clear next steps.
Teamwork: share knowledge; mentor; contribute constructively to execution improvements.

1tui0lNeqa

Quick Apply

Refine Your Search

it technician ii jobs in everett wa

IT Service Engineer II

Customer Experience Engineer II

SysDev Engineer II, Leo Networking Software