Alternatives, Inc. is looking to hire a full-time Intake & Admissions Coordinator. The Intake & Admissions Coordinator is responsible for coordinating and supporting the intake and admissions process for individuals referred to IDD residential and day program services. This role ensures compliance with Alternatives’ policies, Division of Developmental Disabilities (DDD) requirements, and licensing standards, while facilitating a positive, person-centered and efficient admissions experience.
For over 40 years, Alternatives, Inc. has been dedicated to providing the best in support services to adults with intellectual and developmental disabilities as well as those with mental illnesses. Our services include residential, behavior support, support coordination, and recreation. We strive to enable our clients to reach their highest level of independence and integration into the community using our person-centered philosophy.
We have seen great growth in the past few years, which has stretched our coverage area to include Warren, Hunterdon, Morris, Union, Middlesex, Monmouth, and Ocean Counties. This expansion would not be possible without our dedicated staff members. That is why we offer competitive compensation and generous benefits and perks.
Maintain updated vacancy reports and communicate vacancies to internal departments, DDD, and Support Coordination Agencies (SCAs)-through email, social media, and website.
Attend provider and transition fairs, as well as applicable community events, to share information about Alternatives and its services and vacancies.
Collaborate with the Associate Vice Presidents of Services to minimize program vacancies and make informed placement recommendations.
Serve as a primary point of contact for referrals and inquiries (phone, email, and website contact page) from DDD, Support Coordination agencies (SCAs), families, and other sources.
Provide timely response (within two business days) for all admissions inquiries, while demonstrating high-quality customer service skills.
Regularly review referral documentation from all sources, e.g. those received directly and those available on Division’s File Transfer Program Secure web portal. Request additional information as needed to conduct a thorough review.
Maintain organized and up-to-date referral records in the agency’s electronic health record system.
Evaluate referrals to determine appropriateness, based on internal capacity and client needs, with consideration given to: Community Care Program status, NJ Comprehensive Assessment Tool tier, and individuals preferences.
Assess needs in areas of mobility, medical, behavioral, communication, Activities of Daily Living, geographic preference, age preference for peers, emergency evacuation skills/needs, availability of appropriate day services in proximity to the home, if applicable, and Alternatives’ eligibility criteria.
Discovery & Admissions Recommendations
Coordinate and facilitate Meet & Greets with the candidate’s interdisciplinary team, including scheduling, document distribution, and intake assessment facilitation.
Present overview of Alternatives, guide discussion, and complete intake assessment documentation.
Coordinate and attend program tours, current setting observations, and visits with housemates in collaboration with Program Leadership. Coordinator overnight trial visits and ensure proper documentation is collected prior to the visits, according to policy.
Assist in determining appropriate placement recommendations based on collected information and team input.
Complete DDD Provider Response Forms and communicate admission decisions to referral sources in accordance with DDD procedures.
Initiate and monitor criminal background checks and Medicaid eligibility verification.
Extend verbal and written offers of placement as appropriate.
Coordinate pre-placement meetings (PPMs), including scheduling, agenda distribution, meeting facilitation, and pre-admission documentation tracking.
Schedule admission date to occur within 30 days of the PPM.
Schedule review of Alternatives’ Family Orientation and Acknowledgement Packet.
Documentation & Compliance
Maintain updated vacancy reports for DDD and SCAs.
Communicate admissions decisions to appropriate departments at Alternatives.
Ensure required documentation is collected prior to admission in accordance with Alternatives’ policy, including financial and identification documentation essential for the completion of the individual’s Contribution to Care and Rental Agreements.
Ensure that Program Leadership receives the updated Individual Service Plans and Service Detail Reports prior to admission.
Request and evaluate for accuracy the Addressing Enhanced Needs form prior to admission, for individuals with behavioral and/or medical acuity.
Enter and maintain accurate admissions data in Alternatives’ EHR, including referral dates, meetings, tours, observations, visits, and status updates.
Maintain confidentiality and security of all client records.
Ensure adherence to DDD regulations, Alternatives’ policies, and non-discrimination for admissions standards.
Administer Exit Survey for individuals who leave Alternatives IDD residential and day program services
Collaboration & Communication
Collaborate with Program Leadership, Behavioral and Health Services, Housing, Billing and EHR departments throughout the admissions process.
Communicate regularly with families, guardians, DDD, SCAs, and other external stakeholders as needed.
Present options for payeeship to enable individuals/guardians/families to make informed decisions. Connect appropriate parties with external payeeship services, as needed.
Provide ongoing information and support to Program Leadership until the individual is admitted and thereafter, as needed.
Participate in meetings, trainings, and committees as assigned.
Remain informed of programs, services, and industry best practices, including licensing requirements related to admissions.
Represent Alternatives professionally in all interactions with stakeholders.
Support person-centered practices throughout the admissions process.
Assist with special projects as assigned by the Vice President of Admissions and Development.
Attend provider fairs and conduct presentations, as needed.
Other Duties and Responsibilities
Ensure security and confidentiality of records, as per agency HIPAA manual and other agency policies.
Ensure Alternatives’ Person-Centered Philosophy by treating all clients with dignity and respect.
Cooperate with Alternatives, Inc. and the N.J. Department of Human Services in all inspections, audits, inquiries and investigations.
Perform other duties as assigned.
Follow all policies and procedures relative to this position in a professional manner.
Handle emergency situations as they arise in a professional, calm manner.
Serve as a positive role model when interacting with intra-agency departments, employment/day services, DHS representatives, neighbors, community, etc.
Ensure operational effectiveness in emergency situations by providing services at Alternatives, Inc. program sites as assigned.
Ability to travel locally for meetings, program visits, tours and provider fairs
All employees are required to complete 10-15 trainings upon hire and on an ongoing basis. Trainings are a combination of in person, which require staff to commute to the main office in Raritan NJ, and remote, using Go To Meeting. All trainings are paid.
Full-Time & Part-Time Employees are entitled to the following Benefits:
Paid Trainings
Mileage Reimbursement
Direct Deposit
Holiday Pay
401K Plan
Federal Credit Union
Discounted Auto Insurance
Advancement Opportunities
Worker’s Compensation
Employee Assistance Program
Voluntary Vision Plan
AFLAC
Pre-Paid Legal Services
Pet Insurance
Full-Time Employees are entitled to the following additional Benefits:
Medical Insurance
Dental Insurance
Life Insurance
Short and Long Term Disability
Flexible Spending Account Participation
Tuition Reimbursement
Loan Forgiveness Program (PSLF)
Paid Benefit Time (120 hours)
Paid Sick Time (40 hours)
Paid Bereavement Leave
Paid Jury Duty Leave
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you are right for this full-time Intake & Admissions Coordinator position, apply now with our initial 3-minute, mobile-friendly application!
Alternatives, Inc. is an equal opportunity employer.
Bachelor’s degree required in education, special education, psychology, social work, rehabilitation, or a related field. Relevant experience may be substituted for education.
Minimum of three (3) years of experience in admissions, intake, case management, and/or New Jersey IDD services.
Experience working with individuals with intellectual and developmental disabilities (IDD) required.
Valid driver’s license from the state of current residence. Acceptable report from the Department of Motor Vehicles with 5 or less points on driving record and no DUIs within the last 3 years.
Minimum 18 years of age.
Ability to speak, read, and write English. Experience with public speaking.
Strong organizational, interpersonal, and communication skills.
